The #1 Reason Your Sales Team Is Not Bringing In More New Business
Aug 23, 2023
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The podcast explores the #1 reason why sales teams struggle to bring in new business. It discusses the common challenges faced by sales teams and emphasizes the need to prioritize high-payoff activities. The chapter highlights the struggle salespeople face in developing new business and suggests that leaders should reevaluate their priorities and hold sales teams accountable.
Salespeople often prioritize non-sales activities over creating new business opportunities, hindering overall sales results.
Sales leaders need to prioritize accountability and refocus sales teams on their primary job of generating new business.
Deep dives
Salespeople prioritizing non-sales activities
Many salespeople are spending their time on non-sales activities like customer service, delivery, and administrative tasks, instead of focusing on creating new business opportunities. They view these tasks as excuses not to do the heavy lifting required for selling, such as reaching out to difficult customers or prospecting for new leads. This behavior is pervasive, particularly among relational salespeople who derive satisfaction from over-serving their customers. However, this neglect of sales responsibilities is detrimental to overall sales results, as salespeople fail to devote sufficient time to high-payoff activities that generate new sales.
Sales leaders enabling non-sales activities
Sales leaders often turn a blind eye to the excessive non-sales activities of their salespeople or even encourage these behaviors. Some leaders view salespeople as free labor, assigning them tasks outside their core sales responsibilities to save costs or streamline operations. These additional responsibilities, which can include customer service, delivery, or project coordination, detract from salespeople's time and energy for proactive selling. This misplaced use of sales talent hinders growth and prevents sales teams from focusing on driving revenue through creating, advancing, and closing sales opportunities.
Examples of non-sales activities burdening salespeople
Several examples illustrate how non-sales activities impede sales growth. In one case, a medical sales force was overwhelmed with delivery responsibilities, limiting their time for proactive selling. Another example involved a custom projects company where salespeople spent considerable effort coordinating projects instead of pursuing new sales. Additionally, instances were found where salespeople were involved in invoicing, shipping paperwork, or even package delivery. These non-sales tasks eroded the time and focus salespeople could have dedicated to creating and closing new business opportunities.
The importance of accountability in refocusing on sales
To redirect sales teams back to their primary job of generating new business, sales leaders need to prioritize accountability. One-on-one accountability meetings are a powerful tool for fostering a sales-centric culture. Leaders should regularly discuss results against goals and dive into the pipeline, placing special emphasis on opportunity creation. By asking salespeople to identify the new opportunities they generated in the past month, leaders can eliminate the excuse of non-sales tasks interfering with sales activities. This shift in focus reinforces the importance of creating, advancing, and closing sales opportunities, and ultimately drives growth and revenue generation.
As promised, in Episode 57 Mike wraps up the series on the Common Sales Leadership Sins Damaging Culture and Diminishing Results with a giant exclamation mark!
Tune-in for the #1 reason salespeople and sales teams are not bringing in more new business and Mike’s strong words of warning for sales leaders who “allow” sellers to lose sight of their primary job (and some executives who actually “encourage” it).
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Reminder: The next Supercharge Your Sales Leadership Event takes place October 3rd at The Porsche Experience Center adjacent to the Atlanta Airport. All previous eleven events have sold out. We are down to our last 6 tickets. Get more info and register at mikeweinberg.com/atlanta2023 to join Mike and 50 driven sales leaders for this powerful experience!
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