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LawNext

Ep 230: KM Keynotes: Andrea Alliston, KM Leader At Fasken, and Mark Smolik, GC at DHL, On Disruption and Innovation in Legal

Dec 18, 2023
33:49
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Andrea Alliston, partner at Fasken, and Mark Smolik, GC at DHL, discuss disruption and innovation in legal. Topics include leadership in managing change, challenges of disruptive technologies, implementing technical changes, and pitching and winning business from law firms.
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Podcast summary created with Snipd AI

Quick takeaways

  • Leadership in managing change and complexity involves focusing on the human-centered aspect, personalized communication, and fostering collaboration.
  • Law firms should make pitches about the client's specific needs, demonstrate understanding of their business, and creatively use knowledge, technology, and expertise to deliver value.

Deep dives

Importance of Leadership and Change Management

Andrea Alliston, partner and leader of Knowledge and Practice Innovation programs at Faskin, emphasized the importance of leadership in managing change and complexity. She highlighted that change efforts often fail, and it is crucial for leaders to focus on the human-centered aspect of change and consider how people are experiencing it. Effective leadership involves representing the voice of the user, making tough decisions that align with user needs, and fostering collaboration between different teams. Communication was also highlighted as a key element of leadership, emphasizing the importance of personalized communication and acknowledging when there may be uncertainty.

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