Measuring learning effectiveness should focus on real-world impact, not just completion rates.
Learning is most effective when it happens in the context of work, leading to higher retention and application of knowledge.
Deep dives
The importance of measuring learning impact
Measuring the effectiveness and impact of learning initiatives is crucial. Traditional methods focused on vanity metrics like course completion rates, but these metrics only provide a surface-level understanding of learning. The key is to shift the focus to what happens on the job and how learning translates into improved performance and results. Adopting frameworks like the Learning Transfer Evaluation Model (LTEM) can help assess the application and impact of learning in real-world scenarios.
The power of learning at the point of need
Learning is most effective when it occurs at the point of need. Traditional classroom-style training often leads to low retention and limited application. However, when people learn in the context of their work, they can retain and apply knowledge more effectively. Organizations are now exploring adaptive learning approaches that deliver targeted and personalized learning content to employees based on their specific needs and the demands of their roles.
The challenge of knowledge transfer
Knowledge transfer poses challenges as experts often struggle to effectively convey their expertise to others. Experts tend to have vast amounts of tacit knowledge that they may take for granted or have difficulty explaining. To address this, organizations can implement strategies such as capturing experts' work processes through video recordings, creating opportunities for new hires to ask questions while watching the recordings, and cultivating communities of practice where knowledge can be shared and refined.
The role of technology in learning
Technology plays a vital role in enhancing learning experiences. Adaptive learning technologies leverage artificial intelligence to personalize learning journeys based on individual skills and progress. Technology also enables the creation of learning ecosystems by connecting various systems, like learning management systems (LMS), to track and analyze learners' progress and performance. The use of technologies like experience API (xAPI) facilitates the integration and sharing of learning data across different platforms, enabling a more holistic and comprehensive view of learners' experiences.
Enterprise Knowledge CEO Zach Wahl speaks with Zsolt Olah, Senior Learning Technologist at Amazon. Zsolt has worked at Amazon, the largest online retail store in the world, since August 2020, working his way up from managing digital learning and experience, to developing learning technology and strategy for employees. His role at Amazon positions him to enable teams to deliver measurable value and success, ensuring that learning is not only fun and engaging, but also positively impacts the work environment. Zsolt is the author of "Engage the WorL&D" and actively engages with and fosters online learning communities.
In conversation with Zach, Zsolt discusses the difference between memorizing and understanding information, draws comparisons between training and the middle finger, and provides his insight into how teams can combine learning and KM to collaborate more effectively.
Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
