Rachel Botsman, a leading expert on trust and author of "How to Trust and Be Trusted," dives deep into the complexities of trust in our modern world. She redefines trust, revealing why we often misplace it and challenging the belief that transparency is always the answer. Botsman explores how emotional depth during interviews can reveal true character and emphasizes the importance of direct communication in fostering authentic relationships. She also critiques the declining trust in institutions and advocates for community-driven solutions.
Trust is not purely reliant on transparency; it requires a strategic and contextual approach to sharing information effectively.
Understanding trust's context is crucial, as individuals may be competent in some areas but unreliable in others, necessitating specific evaluations.
Deep dives
Understanding Trust Beyond Transparency
Trust is often misconceived as solely dependent on transparency, but is instead a confident relationship with the unknown. While calls for increased transparency and visibility are prevalent, they do not inherently solve trust issues; rather, they can reveal deeper problems of trust. Transparency can degenerate into mere compliance and bureaucracy, leading to situations where too much information creates panic rather than understanding. The crucial aspect for building trust lies in being able to share information strategically and contextually, rather than flooding individuals with unfiltered data.
The Role of Context in Trust
Trust is greatly influenced by context, and understanding what you can trust someone to do is vital. Individuals can exhibit competence in certain areas while failing in others, which means trust cannot be generalized. By differentiating between competence and reliability, you can navigate who to trust in specific situations rather than relying on a broad measure of trustworthiness. This context helps clarify expectations and can aid in fostering more targeted, meaningful relationships.
Navigating Trust Issues and Repairing Relationships
When trust has been breached, the path to repair often requires uncomfortable conversations about the reasons behind the distrust. It is essential to discuss personal observations and allow the other person to share their perspective, revealing potential misunderstandings that may exist. Just as critical as behaviors is the need for accountability, as individuals must be held responsible for their actions to restore trust. Though transparency can aid in some dynamics, it is ultimately the intention behind actions that governs the revival of trust bonds.
Trust and the Emotional Landscape
Trust involves a complex interplay between emotional understanding and strategic action. The relationship between care and integrity is paramount, as both qualities combined nurture a solid foundation of trust in personal and professional relationships. Individuals often conflate the two traits, assuming that those who are kind also possess integrity, which leads to a misunderstanding of trustworthiness. Acknowledging that someone can exhibit caring behaviors while lacking integrity emphasizes the need to assess these traits independently to ensure a more accurate evaluation of trust.
Who do you trust — and when? Rachel Botsman is a leading expert on trust in the modern world, and her new audiobook, How to Trust and Be Trusted, offers bold new ways of thinking about building, maintaining and restoring relationships. Rachel and Adam redefine trust, examine why we often trust the wrong people and question the assumption that transparency is always the solution to our trust issues. Available transcripts for ReThinking can be found at go.ted.com/RWAGscripts