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The Home Service Expert Podcast
An Inside Look Into A1 Garage Doors’ Strategies for Cultivating Top-tier Technicians
May 17, 2024
Alisa Imperial from A1 Garage Door Services discusses technician training, customer service, employee engagement, and creating exceptional customer experiences. The podcast highlights the rigorous training process and high standards for technicians, the importance of creating a positive work environment, and empowering technicians through continuous learning and support.
56:47
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Quick takeaways
- Building trust and investing in team members fosters loyalty and commitment.
- Consistency in training and operations ensures quality service delivery and efficiency.
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Importance of Building Trust and Investing in Team Members
Building trust and investing in team members are crucial in retaining talented employees. Treating the team like family fosters loyalty and commitment. By showing genuine care and providing resources, leaders can create a supportive environment where employees feel valued and motivated.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode