GALLUP® Called to Coach Starting Small: The "Pull" Approach to Strengths at IDFC First Bank, India — S13E7
Jun 17, 2025
Pankaj Singh and Radhika Mehta from IDFC First Bank share their insights on creating a strengths-based culture within the organization. They discuss how a grassroots approach to implementing CliftonStrengths has transformed team dynamics and collaboration, increasing engagement. The duo emphasizes the importance of leadership support and mentorship in fostering authenticity among employees. They reflect on their journey, highlighting the role of technology and structured feedback in enhancing personal growth and customer engagement.
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Strengths Reveal Hidden Team Value
- In a data analytics team, a member with relationship strengths helped bring emotional insight to data discussions.
- The manager realized this unique perspective enhanced customer solution design significantly.
Complementary Strengths in Partnership
- Pankaj and Radhika shared how differing strengths like ideation and focus led to constant plan changes and feedback.
- They learned to rely on each other's complementary strengths to execute successfully.
Combining Strengths and Weaknesses
- Strengths focus boosts performance, but developing weaknesses can lead to greater gains.
- Self-awareness of strength overuse helps leaders avoid friction and improve team dynamics.