Pankaj Singh

Head of HR Retail Banking Operations and Customer Experience at IDFC First Bank. Has over 20 years of experience in the HR space and has played a key role in transforming the organization into a strengths-based culture.

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Jun 17, 2025 • 60min

Starting Small: The "Pull" Approach to Strengths at IDFC First Bank, India — S13E7

Pankaj Singh and Radhika Mehta from IDFC First Bank share their insights on creating a strengths-based culture within the organization. They discuss how a grassroots approach to implementing CliftonStrengths has transformed team dynamics and collaboration, increasing engagement. The duo emphasizes the importance of leadership support and mentorship in fostering authenticity among employees. They reflect on their journey, highlighting the role of technology and structured feedback in enhancing personal growth and customer engagement.

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