Craft of Consulting Podcast Creating Raving Fans to Drive Business Growth—with Jon Picoult
Jun 20, 2022
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11
Introduction
00:00 • 2min
The Difference Between Customer Service and Customer Experience
01:57 • 3min
What Are Touch Points?
05:11 • 5min
What Are the Universal Problems in the Customer Experience?
10:19 • 6min
Why It's Important for Consultants to Understand This
16:01 • 6min
How Can You Make It More Effortless?
21:45 • 5min
Do You Have to Think About Customer Experience?
26:48 • 3min
The One That I Hilight for You Is a Stirring Emotion
29:51 • 2min
How to Stimulate Emotions in Consulting
31:23 • 5min
Retaining in Style
36:05 • 6min
You're Doing All This Good Stuff, but You Have Your Own Experience
41:53 • 4min