Retaining in Style

There are times where your customer experience standards do not work, and something goes awry in somebody's somebody's upset. How would you encourage consultants to to handle that in such a way that they're not just resigned to, oh, well, someone's mad at me or i have a detractor so? You want to be very quick and responsive in terms of acknowledging the issue, reaching out to the client and addressing it. And then you want to move to creating a solution.