The Home Service Expert Podcast Building a High-Performance Team: Insights from a Multi-Million Dollar Home Services Powerhouse
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Sep 10, 2024 Chad Peterman, president of Peterman Brothers Heating, Cooling & Plumbing, shares insights from his family-owned company recognized as a top residential contractor. He discusses the transition to efficiency-focused operations and the importance of community in professional growth. The conversation dives into optimizing lead generation, building high-performance teams, and the power of delegation. Chad stresses the need for genuine leadership and collaboration, emphasizing how these elements can drive significant growth in the home services industry.
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Balancing Growth and Efficiency
- Fast growth allows mistakes and less perfect hires since problems can be solved by numbers.
- Slower growth demands strategic cost management and improved efficiency in conversion, average tickets, and margins.
Recruitment via Short Videos
- Use short recruitment videos on social media to boost technician lead generation.
- Relying solely on job boards like Indeed misses many potential candidates not actively searching there.
Power of Personal Branding
- Building a personal brand humanizes leadership and aligns with company core values.
- It improves recruiting by familiarizing candidates with company culture before interviews.