AI Snips
Chapters
Transcript
Episode notes
Breaking Norms Sparks Learning
- Squirrel shares how violating norms can rapidly expose barriers and lead to quick organizational learning.
- An example shows a company breaking the norm of academic perfectionism to deliver software quicker with customer service support for errors.
Improvement Requires Difference
- You can't improve without being different, and testing assumptions is key.
- Some organizational "truths" are stories rather than data-backed facts.
Error Assumptions Challenged
- Developers wrongly generalized all errors as catastrophic, fearing customer backlash.
- Customer service revealed practical workarounds that made some errors manageable and acceptable.