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The Josh Bersin Company
PayPal Builds New Manager Capabilities with Precision Development
Jan 7, 2025
Kendra Goldbas, Global Head of Learning & Development at PayPal, discusses the innovative MAPS program designed to build precision leadership skills for new managers. She shares insights on how PayPal rapidly adapted to the pandemic by creating a world-class manager development initiative. The program emphasizes a learn-practice-teach model, with leaders focusing on one major skill for six months. Goldbas highlights the importance of personalized coaching and aligning individual ambitions with business goals to drive team success.
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Quick takeaways
- PayPal's MAPS program implements precision skilling, allowing managers to focus on one key competency for tailored development and growth.
- The initiative has evolved into a fundamental aspect of onboarding, demonstrating enhanced managerial effectiveness and aligning training with organizational goals.
Deep dives
Transforming Managerial Skills
In the rapidly evolving work environment at PayPal, enhancing managerial skills is crucial for success. The organization focuses on the need for both operational understanding and leadership capabilities among managers to navigate the complexities of remote work. Many managers, particularly those who transitioned from individual contributors, often lacked the necessary skills and resources, which led to a heightened demand for effective training. By establishing a center of excellence for learning, PayPal aims to equip managers with a balanced skill set that encompasses both hard and soft skills, facilitating their growth and effectiveness.
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