The Josh Bersin Company PayPal Builds New Manager Capabilities with Precision Development
Jan 7, 2025
Kendra Goldbas, Global Head of Learning & Development at PayPal, discusses the innovative MAPS program designed to build precision leadership skills for new managers. She shares insights on how PayPal rapidly adapted to the pandemic by creating a world-class manager development initiative. The program emphasizes a learn-practice-teach model, with leaders focusing on one major skill for six months. Goldbas highlights the importance of personalized coaching and aligning individual ambitions with business goals to drive team success.
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Rapid Growth and New Managers
- PayPal's rapid growth during the pandemic led to many individual contributors being promoted to managers.
- These new managers often lacked experience, especially in remote work and larger team management.
Balancing Operational and Leadership Skills
- Focusing solely on operational management skills neglects the importance of leadership behaviors.
- Overemphasis on creating positive experiences can hinder operational necessities.
In-Flow-of-Work Learning Resources
- Create a resource hub with tools and information for managers to access continuously.
- This supports in-the-flow-of-work learning and reinforces learning from immersive programs.