Kendra Goldbas

Global Head of Learning & Development at PayPal, responsible for building a world-class leadership development program.

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Jan 7, 2025 • 21min

PayPal Builds New Manager Capabilities with Precision Development

Kendra Goldbas, Global Head of Learning & Development at PayPal, discusses the innovative MAPS program designed to build precision leadership skills for new managers. She shares insights on how PayPal rapidly adapted to the pandemic by creating a world-class manager development initiative. The program emphasizes a learn-practice-teach model, with leaders focusing on one major skill for six months. Goldbas highlights the importance of personalized coaching and aligning individual ambitions with business goals to drive team success.