#8026
Mentioned in 1 episodes
Quality is Free
The Art of Making Quality Certain
Book •
In 'Quality is Free,' Philip B. Crosby presents his philosophy on quality management, emphasizing the principle of 'doing it right the first time' (DIRFT).
The book is structured around four key principles: defining quality as conformance to requirements, preventing defects rather than detecting them, achieving zero defects as the performance standard, and measuring quality by the cost of nonconformance.
Crosby argues that strong quality management can lead to significant savings by reducing the costs associated with rework and repairs.
The book is structured around four key principles: defining quality as conformance to requirements, preventing defects rather than detecting them, achieving zero defects as the performance standard, and measuring quality by the cost of nonconformance.
Crosby argues that strong quality management can lead to significant savings by reducing the costs associated with rework and repairs.
