Conversational Design

In 'Conversational Design,' Erika Hall explains how to make digital systems feel less robotic and more real by applying the principles of human conversation.

The book delves into linguistics, psychology, and design strategy to help designers create device-independent, human-centered systems.

It covers topics such as understanding the human interface, the power of personality in design, and practical techniques for implementing conversational design in various contexts.

Hall emphasizes the importance of balancing formal and informal language and creating interactions that are cooperative, goal-oriented, context-aware, and error-tolerant.