#17596
Mentioned in 2 episodes
Conversational Design
Book • 2018
In 'Conversational Design,' Erika Hall explains how to make digital systems feel less robotic and more real by applying the principles of human conversation.
The book delves into linguistics, psychology, and design strategy to help designers create device-independent, human-centered systems.
It covers topics such as understanding the human interface, the power of personality in design, and practical techniques for implementing conversational design in various contexts.
Hall emphasizes the importance of balancing formal and informal language and creating interactions that are cooperative, goal-oriented, context-aware, and error-tolerant.
The book delves into linguistics, psychology, and design strategy to help designers create device-independent, human-centered systems.
It covers topics such as understanding the human interface, the power of personality in design, and practical techniques for implementing conversational design in various contexts.
Hall emphasizes the importance of balancing formal and informal language and creating interactions that are cooperative, goal-oriented, context-aware, and error-tolerant.
Mentioned by
Mentioned in 2 episodes
Mentioned by ![undefined]()
Therese Fessenden
23 snips
51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)
Mentioned by ![undefined]()
Kyle Soucy
Erika Hall and Mike Monteiro - Consulting with Backbone: Authenticity, Humanity, and the Value of Hard Truths
