Hug Your Haters

Book •

Mentioned by

Mentioned by

Stephan Spencer

, referencing Jay Baer's book title in the context of dealing with detractors in search results.

Mentioned by

Robert Starr

when discussing customer experience versus marketing spend.

Jay Baer

's most recent book focuses on embracing complaints to improve customer retention.

Recommended by

Ashley Kehr

for handling tenant complaints and improving customer satisfaction.

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