#26472

Mentioned in 3 episodes

Hug Your Haters

Book •

Mentioned by

Stephan Spencer

Mentioned in 3 episodes

Mentioned by

Jay Baer

when explaining why moderate reviews can provide more useful, unbiased customer feedback than extreme ratings.

Customer Experience, Straight Up, with Jay Baer

Mentioned by

Stephan Spencer

, referencing Jay Baer's book title in the context of dealing with detractors in search results.

526. Curate Your Google Presence with Stephan Spencer

Mentioned by

Stephan Spencer

as a book about responding constructively to cruel or disproportionate criticism, especially in online comments.

547. Podcasting in the AI Era with Rob Walch

Jay Baer

's most recent book focuses on embracing complaints to improve customer retention.

101: Jay Baer – Why You Should Hug Your Haters

Mentioned by

Robert Starr

when discussing customer experience versus marketing spend.

#101 How interactive training can help you build a high performance pharmacy team

Recommended by

Ashley Kehr

as a helpful guide for handling tenants with kindness and customer service.

Buying 4 Small Multifamily Rentals in Just 2 Years (While Working a W2)

Mentioned by 20 Minute Books Narrator as one of Jay Baer's previously acclaimed books to establish his expertise.

Talk Triggers - Book Summary

Recommended by

Chris Dreyer

for turning negative feedback into organizational improvement instead of ignoring dissatisfied customers.

485. The Books That Actually Changed How I Run My Business — Finance, Marketing, Intake, and More

Mentioned by

Stephan Spencer

as a concept and title related to responding strategically to online critics and haters.

562. Speak to Sell Your Ideas with Majeed Mogharreban

Mentioned by

Stephan Spencer

as a favorite Jay Baer book about customer service and handling complaints.

549. Don't Market More, Matter More with Scott Martin

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