Transpharmation - redefining pharmacy through smart technology #101 How interactive training can help you build a high performance pharmacy team
Jun 12, 2016
In this engaging discussion, Tyson Clarke, the Founder of Voicester, shares insights on building high-performance pharmacy teams through innovative training methods. He emphasizes the competitive edge gained from daily training and the power of personalized, interactive techniques. Tyson explains how to distribute knowledge effectively across the team and maintain accountability in performance. The conversation highlights the importance of shifting from product transactions to patient-centric practices, ultimately enhancing service delivery and staff collaboration.
AI Snips
Chapters
Books
Transcript
Episode notes
Tyson's Unusual Pharmacy Start
- Tyson Clarke entered the pharmacy industry unexpectedly via a bet and discovered a need for better sales skills among pharmacy staff.
- His initial work at Kelana Pharmacy Group led him to develop new training technology to support the staff's sales abilities.
Distribute Team Knowledge Evenly
- Pharmacy staff have vast, unevenly distributed knowledge which is often underutilized across teams.
- Sharing top-performing techniques broadly can unlock untapped potential and drive higher business performance.
Transparency Boosts Performance
- Transparency and easy access to performance data markedly increase engagement and results.
- Displaying key metrics visibly to staff removes excuses and drives effective execution.
