#53770

Mentioned in 1 episodes

The persona lifecycle

Book • 2006

Mentioned by

Mentioned in 1 episodes

Mentioned by

Erika Flowers

as the book that sparked her interest in user journeys and the human side of design.

51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

App store banner

Play store banner