#8831
Mentioned in 3 episodes
Pleased, But Not Satisfied
Book • 2007
In 'Pleased, But Not Satisfied,' David L. Sokol presents his business philosophy, which is rooted in the concept of continuous improvement, similar to the Japanese philosophy of Kaizen.
The book sets forth six core principles: Customer Commitment, Employee Commitment, Financial Strength, Integrity, Environmental Respect, and Operational Excellence.
Sokol emphasizes the importance of accountability, detailed project planning, and the use of performance metrics to drive improvement.
He also stresses the need for honest feedback and clear communication within the organization.
The book serves as a handbook for the business practices Sokol has implemented in his leadership roles, particularly at MidAmerican Energy and other Berkshire Hathaway subsidiaries.
The book sets forth six core principles: Customer Commitment, Employee Commitment, Financial Strength, Integrity, Environmental Respect, and Operational Excellence.
Sokol emphasizes the importance of accountability, detailed project planning, and the use of performance metrics to drive improvement.
He also stresses the need for honest feedback and clear communication within the organization.
The book serves as a handbook for the business practices Sokol has implemented in his leadership roles, particularly at MidAmerican Energy and other Berkshire Hathaway subsidiaries.
Mentioned by
Mentioned in 3 episodes
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