Zach Perret, CEO and Co-founder of Plaid, shares his insights on the dangers of "Founder Mode" and criticizes OKRs as ineffective. He believes that raising funds often distracts founders, advising them to limit fundraising efforts. Zach also reflects on his decision to turn down a $5BN offer from Visa and discusses the implications of high valuations. He emphasizes the importance of addressing "grinder problems" and advocates for sustainable growth strategies, arguing that angel investing can hinder founders instead of helping.

Plaid CEO Zach Perret shares details about the canceled merger with Visa, Plaid's origin story, and tactics for growing a community within a customer base.

Zach Perret, Co-Founder and CEO of Plaid, dives into the transformative journey of his company in the fintech world. He discusses how consumer feedback has shaped innovative features, enhancing security and onboarding. Perret reveals Plaid's ambitious plans for 2026-2027, transitioning toward advanced offerings in credit scoring and fraud detection, all while tackling challenges in hiring top talent. The chat also highlights the importance of community-building in the early days of fintech, blending humor with industry insights.

Zach Perret is the founder and CEO of Plaid.  Plaid helps companies build fintech solutions by creating APIs that allow people to connect their financial data to apps and services. In this conversation, we dive into Zach's philosophy on building products, how the financial system works today, how the financial system needs to be updated, and the trends Zach is seeing from the next wave of fintech companies launching on Plaid. I hope you enjoy this conversation with Zach Perret.   For the full show notes, transcript, and links to mentioned content check out https://www.joincolossus.com/episodes/39328476/perret-the-future-of-financial-services   DocSend is a document sharing platform that enables companies to share business-critical documents with ease and get real-time actionable analytics. With DocSend’s security and control, startup founders, investors, business development executives, and financial professionals can drive business outcomes that have a lasting impact. Start for free at www.docsend.com.   Founder's Field Guide is a property of Colossus Inc. For more episodes of Founder's Field Guide go to https://www.joincolossus.com/episodes.    Stay up to date on all our podcasts by signing up to Colossus Weekly, our quick dive every Sunday highlighting the top business and investing concepts from our podcasts and the best of what we read that week.  Sign up here - https://www.joincolossus.com/newsletter.   Follow Patrick on Twitter at @patrick_oshag Follow Colossus on Twitter at @JoinColossus   Show Notes [2:00] – [First question] – The notion of Great Challenges he got from his parents [3:34] – How it was instilled into him [4:26] – Default Consumptive State and constantly asking questions [5:33] – Origins of Plaid [8:57] – An overview of the Plaid product [11:10] – The early challenges of building Plaid and creating trust with all of the stakeholders [15:57] – First big break for Plaid [18:06] – Convincing Venmo to work with them [20:12] – What helped build relationships with customers [21:30] – How money is moved and their place in the chain [24:34] – How convenience helps to create larger markets and opportunities [26:39] – Usage base vs recurring revenue models [28:03] – Maintaining their systems as the landscapes and customers shift [29:56] – What is he seeing on the financial services frontier [32:34] – Building relationships with developers [35:07] – Lessons from building a business he’s learned along the way [37:44] – Successful techniques in recruiting [39:52] – What’s working well in this current landscape [41:41] – Business models that interest him [43:14] – Advice for other startup founders [44:49] – Things he doesn’t understand today that he wishes he did [45:46] – What he attributes Plaid’s success too [47:55] – Kindest thing anyone has done for him [50:09] – How you know when you’ve found a great challenge

Zach Perret, Co-founder and CEO of Plaid, shares his journey from a small North Carolina town to Silicon Valley's fintech scene. He discusses how his childhood and experiences at Duke University fueled his passion for innovation and inclusivity. The conversation dives into a pivotal moment when a key investor pulled out, showcasing the power of networking. Zach also highlights leadership lessons learned during rapid growth, fundraising hurdles, and the emotional complexities surrounding acquisitions in the tech industry.