

Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
Episodes
Mentioned books

Oct 25, 2022 • 19min
Loyalty360 Loyalty Live | Tim Glomb, CM Group
Send us a textLoyalty360's Mark Johnson interviews Tim Glomb, CM Group, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Oct 18, 2022 • 13min
Loyalty360 Loyalty Live | Sandeep Bhanote, Fiserv
Send us a textLoyalty360's Mark Johnson interviews Sandeep Bhanote, Fiserv, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Oct 18, 2022 • 11min
Diners Line Up for Pizza Buffet Rewards
Send us a textCourtney Boone is the Digital Marketing Manager at Pizza Ranch, one of the Midwest’s largest pizza chains with over 210 locations in 14 states, and home of the loyal fan-favorite pizza buffet. Loyalty360 CEO Mark Johnson met with Courtney Boone to discuss the restaurant’s customer loyalty efforts, its latest FunZone Rewards, and how changes in the consumer landscape have impacted brand loyalty.

Oct 14, 2022 • 9min
Loyalty Expo Award Winner – MGM Resorts
Send us a textAnil Mansukhani is the Vice President of Loyalty Marketing, and Traci Mason is the Vice President of Brand Marketing at MGM Resorts. MGM Rewards, the brand’s reimagined loyalty program, was the Platinum Award winner at the 2022 Loyalty360 Awards in the Creative Campaign category.

Oct 11, 2022 • 19min
Loyalty360 Loyalty Live | Stephanie Meltzer-Paul, SessionM
Send us a textLoyalty360's Mark Johnson interviews Stephanie Meltzer-Paul, SessionM, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Sep 27, 2022 • 17min
Loyalty360 Loyalty Live | David Andreadakis, Kobie
Send us a textLoyalty360's Mark Johnson interviews David Andreadakis, Kobie, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Sep 15, 2022 • 10min
Loyalty360 Loyalty Live | Bill Schneider, SheerID
Send us a textLoyalty360's Mark Johnson interviews Bill Schneider, SheerID, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Sep 14, 2022 • 23min
Live on the Scene+ - Loyalty Program Shows No Signs of Slowing
Send us a textMatthew Seagrim is the Senior Vice-President of Scene+, a Canadian loyalty program for Scotiabank, Cineplex Entertainment and Empire Company Limited. The Scene+ loyalty program has over 10 million members and has a member in over 50% of Canadian households.Loyalty360 CEO Mark Johnson met with Matthew Seagrim, Senior Vice-President of Scene+, about the company’s growth, its recent launch with Empire Company Limited, and the challenges and opportunities in customer loyalty in the wake of the pandemic.

Sep 13, 2022 • 10min
Loyalty360 Loyalty Live | Zsuzsa Kecsmar, Antavo
Send us a textLoyalty360's Mark Johnson interviews Zsuzsa Kecsmar, Antavo to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Contribute to the 2023 Customer Loyalty Report! For those interested in contributing to the 2023 Global Customer Loyalty Report, you will find the survey link here: https://antavo.com/loyalty-report-survey/?partner=l360lliThe survey is open through September 30, 2022, and takes about 9 minutes to complete. Those who participate in the survey will receive a complimentary advance copy of the published report before its official release in December.

Sep 6, 2022 • 10min
Driving Loyalty through Donation Drives
Send us a textCourtney Eaton is the President of Logistics at Funds2Orgs, a creative fundraising organization that supplies micro-enterprise partners in 26 developing countries worldwide with new and gently used shoes for resell.To date, Funds2Orgs has helped 20,000 nonprofits orchestrate shoe drives, providing inventory to over 4,000 micro-entrepreneurs worldwide. In turn, Funds2Orgs has contributed more than $11 million in fundraising for nonprofits, helping them reach their own missions, while keeping millions of shoes out of landfills.Loyalty360 CEO Mark Johnson met with Eaton to discuss the organization’s mission, its recent partnership with SugarCRM, and the impacts of technology on its customer loyalty.