Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
Episodes
Mentioned books
Feb 14, 2023 • 15min
Loyalty360 Loyalty Live | Joe Martin, Dow Jones and The Wall Street Journal
Send us a textLoyalty360's Mark Johnson interviews Joe Martin, Dow Jones and The Wall Street Journal, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Feb 13, 2023 • 23min
Serving Uncommon Goodness: Noodles & Company Builds Emotional Connections Through Loyalty and Partnerships
Send us a textStacey Pool is the Chief Marketing Officer for Noodles & Company, a restaurant chain dedicated to serving Uncommon Goodness at over 450 locations in 26 states. The fast-casual restaurant brand offers American and international-inspired noodle dishes, as well as salads, soups, and desserts.Noodles & Company’s mission since its beginning in 1995 has been to inspire and nourish every team member, guest, and community it serves.Mark Johnson, CEO of Loyalty360 met with Stacey Pool to discuss the restaurant chain’s customer loyalty efforts, keeping up with customer expectations, and the brand’s focus on community and corporate social responsibility, including a new partnership with BetterHelp.
Feb 9, 2023 • 17min
Wrapping Up Rewards: Chipotle’s Recipe for Success
Send us a textJason Scoggins is the Senior Director of Loyalty & CRM at Chipotle Mexican Grill. Founded in 1993, the fast-casual restaurant brand is dedicated to serving real food from local and organic sources.Mark Johnson, CEO of Loyalty360 met with Jason Scoggins to discuss the brand’s customer loyalty efforts, how they address new trends in data and personalization, and their new program: Freepotle.
Feb 7, 2023 • 34min
Loyalty360 Loyalty Live | Robert Passikoff, Brand Keys
Send us a textLoyalty360's Mark Johnson interviews Robert Passikoff, Brand Keys to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jan 31, 2023 • 22min
Loyalty360 Loyalty Live | Zsuzsa Kecsmar, Antavo
Send us a textLoyalty360's Mark Johnson interviews Zsuzsa Kecsmar, Antavo to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jan 24, 2023 • 18min
Loyalty360 Loyalty Live | Tom Madden and Bindu Gupta, ICF Next
Send us a textLoyalty360's Mark Johnson interviews Tom Madden and Bindu Gupta, ICF Next, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jan 17, 2023 • 12min
Loyalty360 Loyalty Live | Nina Rose, The Lacek Group
Send us a textLoyalty360's Mark Johnson interviews Nina Rose, The Lacek Group, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jan 10, 2023 • 16min
Loyalty360 Loyalty Live | Ravi Srinivasan, Group FiO
Send us a textLoyalty360 interviews Ravi Srinivasan, Group FiO, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jan 5, 2023 • 19min
Loyalty360 Loyalty Live | Mladen Vladic, FIS
Send us a textLoyalty360's Mark Johnson interviews Mladen Vladic, FIS, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Dec 2, 2022 • 24min
Navigating Togetherness in a Post-Covid World
Send us a textLoyalty360 CEO Mark Johnson spoke with author and event specialist Doug Binder about his recent publication, and what the new dynamics of gatherings mean for the future of business events, especially as it relates to customer loyalty.
