What's Next! with Tiffani Bova

Welcome to the What's Next! podcast with Tiffani Bova. This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He's worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What's Next! Podcast. THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose! TODAY'S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow. WHAT I LOVE MOST… Horst's message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose. Running time: 34:05 Subscribe on iTunes  Find Tiffani on social: Facebook Twitter LinkedIn Horst's Book: Excellence Wins!

Cindy Gallop shares her 30-year journey in advertising, emphasizing diversity and inclusion. Topics include AI impact on creativity, normalizing sexuality in marketing, embracing uncomfortable conversations, and shaping the future of advertising. The importance of diversity in marketing is explored through 'Make Love Not Porn' and promoting inclusivity.

Welcome to the What's Next! podcast with Tiffani Bova. My guest this week is Daniel Marcos. Daniel is a Co-Founder and the CEO of Gazelles Growth Institute, an online executive education company for C-level executives at fast-growing firms. Daniel is also the Co-Founder of Inflection (Gazelles Mexico division), a keynote speaker and CEO-Coach. Across all these efforts, his goal is to help 1 million entrepreneurs scale their companies faster and with "less drama." Daniel is also an ambassador for Singularity University in Austin, TX and he co-authored the book Start-Up to Scale-Up. I am thrilled to be speaking with Daniel Marcos on the What's Next! Podcast! THIS EPISODE IS PERFECT FOR… entrepreneurs interested in starting a company and small and mid-size businesses looking to grow and scale successfully. TODAY'S MAIN MESSAGE… Growth is not easy. It does not come without sacrifice. So, most important when it comes to growth, is reaching the decision to grow, and reaching it after careful consideration. More companies have died from excessive opportunities than the lack thereof, so it behooves leaders and organizations to set their objectives thoughtfully, be disciplined, and scale their mindset adequately. Daniel breaks down the 4 main stages of growth, and the biggest challenges to be found in each. WHAT I LOVE MOST… speaking with anyone who is maniacally focused on growth and can get us thinking critically and intentionally about growth, scaling, and continued success. Running time: 34:33 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn  Find Daniel on social: Twitter Instagram LinkedIn Growth Institute Website: Growth Institute Daniel's Book: Start-Up to Scale-Up

The podcast explores embracing failure and fear for growth, overcoming rejection in sales, and building confidence for success. Bill Wooditch shares insights on confronting discomfort, managing emotions, and the importance of a supportive network. The discussion delves into the dynamics of fear, ego, and courage in personal development.

Professor Christian Terwiesch discusses innovation, customer engagement, and continuous connection in various industries. Topics include structured innovation tournaments, proactive customer service, building trust, and enhancing patient care through continuous innovation. A thought-provoking conversation with insights on fostering a culture of innovation and staying ahead in today's dynamic business landscape.

Heather Monahan, author and founder of Boss In Heels, discusses the importance of confidence in unlocking potential. Topics include reshaping mindset, navigating gender discrimination, and building confidence for career success.

Welcome to the What's Next! podcast with Tiffani Bova. This week I am honored to have the wonderful Ginger Hardage on the show. Ginger recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years. She is recognized by many as a foremost authority on building and sustaining organizational culture, and during her time at Southwest, the airline experienced 22 consecutive years on FORTUNE's "Top 10 Most Admired Companies in the World" list. Throughout her career, Ginger has received countless awards and honors like the PRWeek Top 50 Power list, PRWeek 50 Most Powerful Women in Public Relations, Texas' Most Powerful and Influential Women, and "Legendary Communicator" by Southern Methodist University in 2007. Ginger was also inducted into the Public Relations Hall of Fame in 2015 and received the prestigious Legacy Award from the Plank Center for Leadership in 2016. Ginger currently serves as a Trustee on two global boards—Ronald McDonald House Charities and the Arthur Page Society. I am absolutely thrilled to have Ginger Hardage on the What's Next! Podcast! THIS EPISODE IS PERFECT FOR… leaders, aspiring leaders, managers, and anyone interested in leading effectively and building a successful and organizational culture. TODAY'S MAIN MESSAGE… Happy employees make customers happy. When customers are happy they return. This is what helps you successfully take care of your shareholders. Too often organizations start backward, focus too much on pleasing shareholders at the expense of everything else. In order to build a successful organization that takes care of its employees and by extension its customers, it is important to address three main points. First, it behooves you to define your company culture and the values that matter to your organization and how you will live those out. Second, it is important to analyze and establish what makes your distinct purpose and value set unique. Third, you must focus on leadership alignment with your values–how are you as a leader, or your organization's leaders living out the values of the company. Successful, servant leadership starts from the top down, and how we act backs-up what we say. WHAT I LOVE MOST… Speaking to Ginger, who has successfully driven this type of culture at an iconic organization like Southwest, about the power of focusing on your employees. Great advice on how to navigate the soft side Running time: 35:59 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn  Find Ginger on social: Twitter Instagram LinkedIn Ginger's Website: Unstoppable Cultures

Tom Stockham, a disruptor in technology, discusses building trust through influencer marketing. He shares insights on the evolution of ticket sales, virtual concerts, and personalized interactions. Exploring online ventures with Ticketmaster and Ancestry.com, he emphasizes the importance of social media in brand-consumer relationships and the shift towards influencer marketing for trustworthy recommendations.

Dorie Clark shares insights on becoming known for your expertise: content creation, social proof, and networking. The podcast also explores the challenges of sales vs. marketing, unconventional methods for increased donations, utilizing 'small data' to understand consumer behavior, and strategies for standing out in an organization.

Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to be speaking with the ever-curious Dr. Diane Hamilton. Diane is a nationally syndicated radio host, award-winning speaker, author, and educator. She is the MBA Program Chair at the Forbes School of Business and has a Ph.D. in Business Management. the creator of the Curiosity Code Index and the author of 4 books including Cracking the Curiosity Code. I am thrilled to have Dr. Diane Hamilton on the What's Next! Podcast today to teach us more about curiosity! THIS EPISODE IS PERFECT FOR… If you have the desire to increase your desire to learn and become more curious in both your personal and professional lives, this episode is for you. TODAY'S MAIN MESSAGE… How do we measure the "soft stuff?" How do we encourage, reward, and quantify the benefits of curiosity? Why is it that innovators throughout history–Einstein, Edison, Jobs–point to their curiosity as their most important contribution? Are you getting curious yet? Well, in today's episode, Dr, Diane Hamilton helps us answer these questions and explains why it is so vital that we stoke the flames of our own curiosity. She also shares with us her groundbreaking research and what exactly the F.A.T.E. of curiosity can tell us. WHAT I LOVE MOST… I was fascinated by this whole concept of curiosity and how we can become more curious as leaders, as contributors, and as innovators. The soft stuff is so important to our success not only as a company but for the people we lead and manage as well. Running time: 33:17 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn  Find Dr. Hamilton on social: Twitter LinkedIn Dr. Hamilton's Book: Cracking the Curiosity Code