What's Next! with Tiffani Bova

Welcome to the What's Next! podcast with Tiffani Bova. Amidst the new digital culture of remote working and Zoom meeting, employees have reported that the workplace feels more distant and less connected – and business leaders agree. Ultimately, the general consensus amongst leaders is that our #1 need is human connection. To show us how to find that connection, executive coach and leadership expert Dr. Michelle K. Johnston helps us spot the business and leadership need for authenticity, empathy, and connection in the new working world. Dr. Michelle K Johnston is a management professor, executive coach, and leadership expert helping leaders to get the results they need through meaningfully connecting with their people. She is an award-winning professor studying leadership and business communication, and her research has shown a clear link between a team's effective communication and its positive financial performance. Connection drives results! Michelle is a celebrated keynote speaker presenting at conferences and events nationwide. She received her Ph.D. in Communication from Louisiana State University and she was named to the prestigious 100 Coachs group, which consists of the top executive coaches around the world. Michelle serves as the Gaston Chair of Business at Loyola University New Orleans where she teaches in the graduate and undergraduate programs in the College of Business. "The Seismic Shift in Leadership" is her first book, and an Amazon bestseller. THIS EPISODE IS PERFECT FOR… leaders who want to heighten their financial performance by creating more meaningful connections. TODAY'S MAIN MESSAGE… there is a consensus among leaders that connection is an important component of workplace success, but they don't necessarily know how to implement practices that would support connectivity. Working first on authenticity, compassion, and alignment to support business strategies and your people. WHAT I LOVE MOST… Dr. Johnston believes that collaboration and compassion go a long way in finding your authentic voice and creating meaningful connections, which helps align yourself with your team and your company. Running time: 33:36 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find Michelle on social: Website Twitter LinkedIn YouTube Dr. Johnston's Book: The Seismic Shift in Leadership

Welcome to the What's Next! podcast with Tiffani Bova. For this week's Reload Episode, we revisit our conversation with leadership expert Daniel Marcos. Daniel is a Co-Founder and the CEO of Gazelles Growth Institute, an online executive education company for C-level executives at fast-growing firms. Daniel is also the Co-Founder of Inflection (Gazelles Mexico division), a keynote speaker and CEO-Coach. Across all these efforts, his goal is to help 1 million entrepreneurs scale their companies faster and with "less drama." Daniel is also an ambassador for Singularity University in Austin, TX and he co-authored the book Start-Up to Scale-Up. Daniel brings a wealth of knowledge to the table on the What's Next! Podcast! THIS EPISODE IS PERFECT FOR… entrepreneurs interested in starting a company and small and mid-size businesses looking to grow and scale successfully. TODAY'S MAIN MESSAGE… Growth is not easy. It does not come without sacrifice. So, most important when it comes to growth, is reaching the decision to grow, and reaching it after careful consideration. More companies have died from excessive opportunities than the lack thereof, so it behooves leaders and organizations to set their objectives thoughtfully, be disciplined, and scale their mindset adequately. Daniel breaks down the 4 main stages of growth, and the biggest challenges to be found in each. WHAT I LOVE MOST… speaking with anyone who is maniacally focused on growth and can get us thinking critically and intentionally about growth, scaling, and continued success. Running time: 34:31 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Find Daniel on social: Twitter Instagram LinkedIn Growth Institute Website: Growth Institute Daniel's Book: Start-Up to Scale-Up

Welcome to the What's Next! podcast with Tiffani Bova. This week we take a deep look at different factors that profoundly shape how we see the world – place, race, gender, religious beliefs, and politics – and seek ways to unify over our shared humanity despite our many diverse viewpoints. To guide us through the process, social scientist David Livermore reveals how to use cultural intelligence, a scientific model for working with people from different cultures, to bridge our differences closer to home and authentically connect with those around us. David Livermore is a social scientist and thought leader devoted to the topics of cultural intelligence and global leadership. He's a founder of the Cultural Intelligence Center in East Lansing, Michigan, and a research fellow at Nanyang Technological University in Singapore. Livermore spent twenty years in leadership positions with a variety of nonprofit organizations around the world and taught in numerous universities. He is a frequent speaker and adviser to leaders in Fortune 500s companies, nonprofits, and governments and has worked in more than one hundred countries. David has authored several other award-winning books, including The Curious Traveler, The Cultural Intelligence Difference, What Can I Do?, Expand Your Borders, and most recently "Digital, Diverse & Divided: How to Talk to Racists, Compete with Robots, and Overcome Polarization" (Sep 2022). THIS EPISODE IS PERFECT FOR… people who are seeking ways to come together, navigate difficult conversations, manage necessary relationships, and, most importantly, accept the differences that make us US. TODAY'S MAIN MESSAGE… there are a number of differences that play into the individual personalities that reside within all of us, however, there is far more that makes us similar to each other rather than different. By applying the four competencies of cultural intelligence – motivation, cognition, meta-cognition, and behavioral flexibility – we are enabled to navigate difficult conversations and relationships across a wide range of situations. WHAT I LOVE MOST… Ultimately, David wants to address the big picture issues, tackling tribalism, confronting racism, and developing a common vision for the future. He believes that we can achieve this by taking the time to reconnect with our shared humanity and embracing our differences, but also not letting them divide us. Running time: 25:04 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find David on social: Website Twitter LinkedIn YouTube David's Book: Digital, Diverse & Divided

Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to revisit our conversation with Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider, CNBC, and Forbes among others. He is the author of "EQ Applied: The Real-World Guide to Emotional Intelligence," which uses fascinating research, modern examples, and personal stories to teach you how to make emotions work for you. Today, Justin focuses on helping others harness the power of emotion for good. You can read Justin's work on INC.com, where over a million people a month read his column on emotional intelligence and leadership management. Justin has been recognized by LinkedIn as a top voice in leadership management and workplace culture. THIS EPISODE IS PERFECT FOR… This episode is a reality check for all of us. It is all about investing in the emotional side of our interpersonal interactions as humans both in the written word, as well as in the spoken word. TODAY'S MAIN MESSAGE… We spend so much time talking about the academic side of leadership, growth, marketing, and sales. We forget to account for our human emotions in a field that is so inextricably tied to human interaction. No matter how much time we take to think about things and to examine our own communication style, our own emotional style, we're still limited by our own perspective, by our own experiences and biases. WHAT I LOVE MOST… It was wonderful to have Justin come on and give us a gentle tap to remind us how important the human aspect of business and interaction is, and of course, tied to that is our rich emotional life. Running time: 34:47 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find Justin on social: Twitter LinkedIn Justin's Writing: EQ Applied

Welcome to the What's Next! podcast with Tiffani Bova. This week we investigate the thought process behind customer feedback methods with Andrea Olson, who guides us through the cognitive method for discovering hidden customer needs, converting them quickly into differentiators, and avoiding the pitfalls of traditional research. Trained as a behavioral scientist, differentiation strategist and customer-centricity expert, Andrea Olson teaches executives the art and science of brand differentiation through understanding customer behavior. She is a 3x book author and an ongoing contributor to multiple major publications including Entrepreneur Magazine, Chief Executive Magazine, and Rotman Business Magazine (University of Toronto). Andrea is also literally a world traveler, having worked in over 12 different countries throughout her early career. She also serves as an instructor for the University of Iowa Venture School, guest lecturer, and Business Coach for the Tippie College of Business Startup Incubator. THIS EPISODE IS PERFECT FOR… people who want to learn how to ask the right questions to customers and implement that feedback into product innovation and business models. TODAY'S MAIN MESSAGE… sometimes when it comes to thinking about what customers what, we end up like a dear in headlights. The first step of the process is to start with what you're trying to understand and frame the problem from that viewpoint. Why are customers currently using your product? Does it address a direct need for the customer? What value does the product bring to the consumer to enhance their life? Putting yourself in the perspective of the day-to-day life of customer is the mentality we need to achieve product success. WHAT I LOVE MOST… Ultimately, Andrea understands that the fundamental success of customer-centric practice is to understand your audience on a human level. Her insights reveal that customer solutions are not one-sized fit all, and we need to think about the needs of each of the different demographics within our audience to truly innovate the product and the business. We have to stop and really consider how people really behave. Running time: 30:44 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find Andrea on social: Website Company Website Twitter LinkedIn Andrea's Book: What to Ask

Welcome to the What's Next! podcast with Tiffani Bova. On this Reload episode, I am excited to have the innovative Tom Stockham on the show. Tom is a passionate champion of disruptive technologies who began his career as an associate at BCG, immersed in the shift to "big-box" retail. He later served as president of Ticketmaster.com, where he helped lead the transition to online ticketing. Then, as CEO of Ancestry.com, he built one of the Internet's first online content subscription businesses. Today, as CEO of ExpertVoice, Tom leads the company in pioneering a new influencer-marketing category that's transforming commerce. He's devoted to the mission of creating a better buying experience for brands, retailers, and consumers through a large network of authentic influential experts who make trusted recommendations. I am absolutely thrilled to be speaking with Tom Stockham on the What's Next! Podcast today! THIS EPISODE IS PERFECT FOR… passionate disrupters, innovators, and those interested in learning more about influencer marketing. TODAY'S MAIN MESSAGE… Brands should always put trust at the center of their organization and make a concerted effort to build it up over time. Increasingly, the sources brands are and should be using to do this are Influencers. It's time to shift the balance, and shift resources, from speaking on your own behalf as a brand, to finding trusted figures that can recommend your brand and speak on your behalf in a trusted way. If you are going to do this well, you need to think about who is going to be best to speak on your behalf, how you are going to get them to do so and be more articulate about your brand, and where that influence is going to take hold such that it is beneficial to your brand. WHAT I LOVE MOST… Talking to an innovator who has been involved with so many major industry transitions. Now he's driving the conversation around Influencer marketing, and he feels that this is the next great frontier. Running time: 34:14 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find Tom on social: Twitter LinkedIn ExpertVoice: ExpertVoice Website

Welcome to the What's Next! podcast with Tiffani Bova. This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He's worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What's Next! Podcast. THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose! TODAY'S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow. WHAT I LOVE MOST… Horst's message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose. Running time: 33:50 Subscribe on iTunes Find Tiffani on social: Facebook: https://facebook.com/tiffaniBova/ Twitter: https://twitter.com/Tiffani_Bova LinkedIn: https://linkedin.com/in/tiffanibova Instagram: https://www.instagram.com/tiffanibova/ Horst's Book: Excellence Wins!

Welcome to the What's Next! podcast with Tiffani Bova. This week we take on the world of cultural innovations with organizational leader and learning strategist Melissa Daimler, who guides us through the continuous act of re-designing, reimagining, and re-connecting our behaviors, processes, and practices that make up culture. Melissa Daimler is the Chief Learning Officer of Udemy, a leading destination for learning and teaching online. She is helping the company evolve their platform and approach to learning, helping the global workforce also re-design how they think about culture and work. Prior to Udemy, she launched Daimler Partners, a boutique advisory and coaching company that worked with founders and leaders to help them design and scale their culture. Daimler led HR for a fast-growing venture-funded startup. She also created and built Learning & Organizational Development functions for Adobe, Twitter and WeWork. Daimler is a speaker, panelist, and contributor to Harvard Business Review (HBR) and Forbes. THIS EPISODE IS PERFECT FOR… people who want to improve their own lives by learning and then help others by creating a culture where learning is encouraged and explored. TODAY'S MAIN MESSAGE… culture is a loaded word that holds a lot of different meanings depending on who you ask. For a while, business had the idea of onsite amenities, wellness programs, company retreats, and other perks, but focusing on these external benefits instead of individual needs wasn't integrating people into a bigger more meaningful system. Ultimately, culture is what you make of it together with the people around you and a more strategic approach is to create a culture where work gets done and people have the opportunity to learn and grow in their role and beyond. WHAT I LOVE MOST… Melissa believes culture is an "active process" created together by members of the community you're engaging with, so whether it's within the boundaries of the workplace or even the world at large, we must work together with each other to establish the values we hold dear and reinforce those ideals in our day-to-day behaviors and practices. Running time: 27:44 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find Melissa on social: Website Twitter LinkedIn Instagram Melissa's Book: Reculturing

Welcome to the What's Next! podcast with Tiffani Bova. This week we look back to our special episode of the LinkedIn Live chat with Ryan Serhant! Ryan is a real estate broker, CEO, and the founder of SERHANT., a vertically integrated mega brokerage comprising an in-house film studio, education arm, marketing division, and technology platform. He's also a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. I am excited to bring you this episode with Ryan Serhant on the What's Next! Podcast! THIS EPISODE IS PERFECT FOR… salespeople–which, according to Ryan, is everyone if you think about it! TODAY'S MAIN MESSAGE… Ryan shares his journey from starting out as a struggling actor in New York, to building a mega brokerage and multimedia brand. He walks us through the real estate scene in New York amidst the sudden onslaught of the pandemic in March of 2020 and how he wrote his book, Big Money Energy, and started a brand new residential real estate business in New York City in the middle of a lock down. This is a conversation about investing in a downturn, reinventing established businesses, leaning into social media and video platforms to bridge the gap between physically-distanced humans in a meaningful way, and pushing past fear to find success. Make sure that the future you can count on the you today to be a confident visionary who can manifest a clear vision of your ideal future! WHAT I LOVE MOST… Ryan's friendly reminder that we can all always use a little more practice and continue to be students of our craft to ensure game time success! Running time: 34:22 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find Ryan online: Website Twitter Instagram LinkedIn Facebook YouTube Ryan's Book: Big Money Energy

Welcome to the What's Next! podcast with Tiffani Bova. This week we rewind back to our early history in the archives and revisit the conversation with leadership and innovation expert Dr. Linda Hill, who navigates us through both the theoretical aspects of inspirational leadership while providing a practical set of instructions for how to put it in practice for your daily life. Linda Hill is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadership Initiative. She's is regarded as one of the top experts on leadership, is the co-author of Collective Genius: The Art and Practice of Leading Innovation and Being the Boss. Dr. Hill is also the co-founder of Paradox Strategies and the co-creator of the Innovation Quotient. She was named by Thinkers50 as one of the top 10 management thinkers in the world in 2013 and received the Thinkers50 Innovation Award in 2015. Her TED Talk, How to Manage Our Collective Creativity, has gotten more than 2 million views. THIS EPISODE IS PERFECT FOR… leaders and aspiring innovators. TODAY'S MAIN MESSAGE… There is a misconception about leadership and leading innovation. Leadership is communicating a vision and inspiring others to fulfill that vision. Leading innovation is about creating an environment for people to be willing to go down that innovation path with you. The innovation path is paved with a greater purpose to do the hard, emotional, and intellectual work of innovating. According to Dr. Hill, here are the 3 things we know about innovation: Innovations are not the result of individuals having 'aha' moments but are a result of a diverse collaboration of people. You cannot plan an innovation; it's a messy process of discovery riddled with error. Innovations are a combination of ideas. If you want to lead and inspire innovation, you must have a culture where people are willing to get their hands dirty but also feel like they are part of the process. WHAT I LOVE MOST… This episode is a crash course in how to be a leader and leading change when you are trying to drive innovation. Yes, leading change is different from leading innovation - it's about creating an environment to let people co-create with you. Simply, let yourself breathe and give yourself and your team time to try things. Finally, I love Dr. Hill's idea that innovation is a voluntary act…a bottom-up journey and not the other way around. Running time: 38:34 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Instagram Find Linda on social: Website Twitter LinkedIn TED Talk Linda's Book: Collective Genius