What's Next! with Tiffani Bova

Welcome to the What's Next! podcast with Tiffani Bova. On this Reload episode, I am excited to have the innovative Tom Stockham on the show. Tom is a passionate champion of disruptive technologies who began his career as an associate at BCG, immersed in the shift to “big-box” retail. He later served as president of Ticketmaster.com, where he helped lead the transition to online ticketing. Then, as CEO of Ancestry.com, he built one of the Internet’s first online content subscription businesses. Today, as CEO of ExpertVoice, Tom leads the company in pioneering a new influencer-marketing category that’s transforming commerce. He’s devoted to the mission of creating a better buying experience for brands, retailers, and consumers through a large network of authentic influential experts who make trusted recommendations. I am absolutely thrilled to be speaking with Tom Stockham on the What’s Next! Podcast today!   THIS EPISODE IS PERFECT FOR… passionate disrupters, innovators, and those interested in learning more about influencer marketing.   TODAY’S MAIN MESSAGE… Brands should always put trust at the center of their organization and make a concerted effort to build it up over time. Increasingly, the sources brands are and should be using to do this are Influencers. It’s time to shift the balance, and shift resources, from speaking on your own behalf as a brand, to finding trusted figures that can recommend your brand and speak on your behalf in a trusted way. If you are going to do this well, you need to think about who is going to be best to speak on your behalf, how you are going to get them to do so and be more articulate about your brand, and where that influence is going to take hold such that it is beneficial to your brand.   WHAT  I  LOVE  MOST… Talking to an innovator who has been involved with so many major industry transitions. Now he’s driving the conversation around Influencer marketing, and he feels that this is the next great frontier.     Running time: 34:14 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Tom on social: Twitter LinkedIn   ExpertVoice: ExpertVoice Website

Welcome to the What's Next! podcast with Tiffani Bova.   This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He’s worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What’s Next! Podcast.   THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!   TODAY’S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.   WHAT  I  LOVE  MOST… Horst’s message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.     Running time: 33:50 Subscribe on iTunes     Find Tiffani on social: Facebook: https://facebook.com/tiffaniBova/ Twitter: https://twitter.com/Tiffani_Bova LinkedIn: https://linkedin.com/in/tiffanibova Instagram: https://www.instagram.com/tiffanibova/   Horst’s Book: Excellence Wins!

Welcome to the What's Next! podcast with Tiffani Bova.  This week we take on the world of cultural innovations with organizational leader and learning strategist Melissa Daimler, who guides us through the continuous act of re-designing, reimagining, and re-connecting our behaviors, processes, and practices that make up culture. Melissa Daimler is the Chief Learning Officer of Udemy, a leading destination for learning and teaching online. She is helping the company evolve their platform and approach to learning, helping the global workforce also re-design how they think about culture and work. Prior to Udemy, she launched Daimler Partners, a boutique advisory and coaching company that worked with founders and leaders to help them design and scale their culture. Daimler led HR for a fast-growing venture-funded startup. She also created and built Learning & Organizational Development functions for Adobe, Twitter and WeWork. Daimler is a speaker, panelist, and contributor to Harvard Business Review (HBR) and Forbes.   THIS EPISODE IS PERFECT FOR…  people who want to improve their own lives by learning and then help others by creating a culture where learning is encouraged and explored.   TODAY’S MAIN MESSAGE… culture is a loaded word that holds a lot of different meanings depending on who you ask. For a while, business had the idea of onsite amenities, wellness programs, company retreats, and other perks, but focusing on these external benefits instead of individual needs wasn’t integrating people into a bigger more meaningful system. Ultimately, culture is what you make of it together with the people around you and a more strategic approach is to create a culture where work gets done and people have the opportunity to learn and grow in their role and beyond.   WHAT  I  LOVE  MOST… Melissa believes culture is an “active process” created together by members of the community you’re engaging with, so whether it’s within the boundaries of the workplace or even the world at large, we must work together with each other to establish the values we hold dear and reinforce those ideals in our day-to-day behaviors and practices.     Running time: 27:44 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Melissa on social: Website Twitter LinkedIn Instagram     Melissa’s Book: Reculturing

Welcome to the What's Next! podcast with Tiffani Bova. This week we look back to our special episode of the LinkedIn Live chat with Ryan Serhant! Ryan is a real estate broker, CEO, and the founder of SERHANT., a vertically integrated mega brokerage comprising an in-house film studio, education arm, marketing division, and technology platform. He's also a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. I am excited to bring you this episode with Ryan Serhant on the What’s Next! Podcast!   THIS EPISODE IS PERFECT FOR… salespeople–which, according to Ryan, is everyone if you think about it!   TODAY’S MAIN MESSAGE… Ryan shares his journey from starting out as a struggling actor in New York, to building a mega brokerage and multimedia brand. He walks us through the real estate scene in New York amidst the sudden onslaught of the pandemic in March of 2020 and how he wrote his book, Big Money Energy, and started a brand new residential real estate business in New York City in the middle of a lock down. This is a conversation about investing in a downturn, reinventing established businesses, leaning into social media and video platforms to bridge the gap between physically-distanced humans in a meaningful way, and pushing past fear to find success. Make sure that the future you can count on the you today to be a confident visionary who can manifest a clear vision of your ideal future!   WHAT  I  LOVE  MOST… Ryan’s friendly reminder that we can all always use a little more practice and continue to be students of our craft to ensure game time success!     Running time: 34:22 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Ryan online: Website Twitter Instagram LinkedIn Facebook YouTube   Ryan's Book: Big Money Energy

Welcome to the What's Next! podcast with Tiffani Bova.  This week we rewind back to our early history in the archives and revisit the conversation with leadership and innovation expert Dr. Linda Hill, who navigates us through both the theoretical aspects of inspirational leadership while providing a practical set of instructions for how to put it in practice for your daily life. Linda Hill is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadership Initiative. She’s is regarded as one of the top experts on leadership, is the co-author of Collective Genius: The Art and Practice of Leading Innovation and Being the Boss. Dr. Hill is also the co-founder of Paradox Strategies and the co-creator of the Innovation Quotient. She was named by Thinkers50 as one of the top 10 management thinkers in the world in 2013 and received the Thinkers50 Innovation Award in 2015.  Her TED Talk, How to Manage Our Collective Creativity, has gotten more than 2 million views.      THIS EPISODE IS PERFECT FOR…  leaders and aspiring innovators.    TODAY’S MAIN MESSAGE… There is a misconception about leadership and leading innovation.  Leadership is communicating a vision and inspiring others to fulfill that vision.  Leading innovation is about creating an environment for people to be willing to go down that innovation path with you. The innovation path is paved with a greater purpose to do the hard, emotional, and intellectual work of innovating.     According to Dr. Hill, here are the 3 things we know about innovation:  Innovations are not the result of individuals having ‘aha’ moments but are a result of a diverse collaboration of people.   You cannot plan an innovation; it’s a messy process of discovery riddled with error.  Innovations are a combination of ideas.  If you want to lead and inspire innovation, you must have a culture where people are willing to get their hands dirty but also feel like they are part of the process.    WHAT  I  LOVE  MOST… This episode is a crash course in how to be a leader and leading change when you are trying to drive innovation.  Yes, leading change is different from leading innovation - it’s about creating an environment to let people co-create with you.  Simply, let yourself breathe and give yourself and your team time to try things.  Finally, I love Dr. Hill’s idea that innovation is a voluntary act…a bottom-up journey and not the other way around.      Running time: 38:34 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Linda on social: Website Twitter LinkedIn TED Talk   Linda’s Book: Collective Genius

Welcome to the What's Next! podcast with Tiffani Bova.  This week we journey into the unknown with innovation researcher Nathan Furr and entrepreneur Susannah Furr, who navigate us through the fear and stress of uncertainty to find the creative opportunity on the other side. Nathan Furr is a professor of strategy and innovation at INSEAD in Paris and an expert in the fields of innovation and technology strategy. His bestselling books include The Innovator’s Method and Innovation Capital. Published regularly in Harvard Business Review, MIT Sloan Management Review, Forbes and Inc., he is an Innosight Fellow, has been nominated for the Thinkers50 Innovation Award, and works with leading companies including Google, Microsoft, Citi, ING, and Philips. Susannah Harmon Furr is an entrepreneur, designer, art historian, and contrarian. Her clothing line was inspired by her research into the intricate embroidery Dutch women painstakingly rendered on their plain uniforms—details often invisible to all but the wearer—and its significance in their daily lives. She has also founded a design services firm. Nathan and Susannah are the parents of four teenagers.    THIS EPISODE IS PERFECT FOR…  individuals who want to break away from the stresses of uncertainty to overcome their fears, adopt innovations, imagine the possibilities, set out on new adventures, and ultimately, embrace change.   TODAY’S MAIN MESSAGE… we are hard-wired to love the idea of control, but we have to accept that some things are outside of our control. For those who shy away from willingly bringing uncertainty into their lives, they recommend implementing “balancers” to create a sense of familiarity in your day to day life. The sense of security that comes from having a few routine choices - like standard lunches or outfits - can help keep us relatively stable when uncertainty creeps into our lives (or when we are ready to introduce it ourselves!).   WHAT  I  LOVE  MOST… Nathan and Susannah have a starry-eyed optimism for the future, not because they know that everything is going to work out in the end, but because they know they will be able to handle it when something inevitably goes wrong. So they choose to imagine the best possible outcome for the future, while simultaneously creating a plan to manage their risk tolerance and address the worst case scenario.     Running time: 25:52 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Nathan & Susannah on social: Website Twitter LinkedIn Google Scholar     Nathan and Susannah’s Book: The Upside of Uncertainty

Welcome to the What's Next! podcast with Tiffani Bova.  Our conversation this week takes a deep dive into the world of product innovation, and our guest this week, Jim Euchner, provides us with a technical explanation detailing how to bring a business to the next level. Jim is Honorary Professor at Aston Business School (UK) and Editor in Chief of Research-Technology Management, a peer-reviewed journal for practitioners of innovation, technology and research management. He was previously Vice President of Global Innovation at Goodyear Tire & Rubber Company, where he led the development of new businesses and helped launch five businesses on three continents. Prior to his work at Goodyear, Jim held positions as Vice President of Growth Strategy and Innovation at Pitney Bowes, Inc. and Vice President, Network Systems Advanced Technology at Bell Atlantic (now Verizon). Jim has worked in the field of intelligent systems for over 25 years. In his consulting practice, he helps companies to implement businesses enabled by emerging technologies, including AI, the Internet of Things (IoT), automation, and predictive analytics. Jim is a member of the Scientific Advisory Council for the Nissan Autonomous Vehicle program and industry co-chair of the Aston Advanced Services Partnership. He is also a co-founder of the MIT Innovation Laboratory, a consortium to nurture innovation in organizations.    THIS EPISODE IS PERFECT FOR…  entrepreneurial practitioners seeking the tools and methods to perfect their product ideas and truly innovate their business performance.   TODAY’S MAIN MESSAGE… corporate leaders can sometimes lose sight of the big picture when they become complacent with present-day success. To establish organizational longevity in the marketplace, we must strive to adapt our products and services with strategic innovation for the future.   WHAT  I  LOVE  MOST… much like the popular principle behind improve theater, one of Jim’s standout recommendations in this work is the Yes … And proposition. He breaks down the risks that are inherent to working with innovative practices, and prepares corporate leaders to effectively manage their expectations so they can create an environment where new ideas can thrive alongside the current business model.     Running time: 30:29 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Jim on social: Website LinkedIn Google Scholar     Jim’s Book: Lean Startup in Large Organizations

Welcome to the What's Next! podcast with Tiffani Bova.  Dr. Ron Adner is The Nathaniel D’1906 and Martha E. Leverone Memorial Professor of Business Administration and Professor of Strategy and Entrepreneurship at the Tuck School of Business at Dartmouth College. Prior to joining Tuck, he was the Akzo-Nobel Fellow of Strategic Management at INSEAD, where he served on the faculty for ten years.   Adner’s work is a rare convergence of rigorous academic research, profound managerial insights, and practical, powerful frameworks. Applied, tested, and validated in some of the world’s leading companies, his ‘Wide Lens’ approach to seeing the bigger strategy picture has been transformative in driving effective innovation in both the corporate and social sectors. He is a keynote speaker, consultant, and advisor to companies around the world. His engagements have transformed strategy at Fortune 500 firms as well as at entrepreneurial startups Dr. Adner is founder of the Strategy Insight Group, whose mission is to help clients eliminate strategy blind spots and build robust go-to-market strategies in complex ecosystems, internal and external. He is an accomplished teacher and a seven-time recipient of the annual, student-determined, Award for Teaching Excellence at both Tuck and INSEAD (2000, 2002, 2003, 2004, 2005, 2011, 2019).   THIS EPISODE IS PERFECT FOR…  business leaders looking to better understand the strategy behind the innovation process – we can look to the past for examples on how to create a framework for viewing the future.     TODAY’S MAIN MESSAGE… having the foresight to anticipate the market isn’t just guessing at the future, it is a skill that requires an intimate understanding and deep knowledge of present trends with the customer base you serve, the product or service you provide, and your ability to stay ahead of any competitors.   WHAT  I  LOVE  MOST… Ron breaks down industry’s greatest examples of companies that did everything right, yet still failed to stay relevant in our complex and ever-changing world. By analyzing historical examples, he illustrates how reacting only to present variables can be neglectful, and having the foresight to anticipate future trends could safeguard against shifts in the market.     Running time: 31:08 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Ron on social: Website LinkedIn Twitter   Ron’s Book: Winning the Right Game

Welcome to the What's Next! podcast with Tiffani Bova.  Dr. Marshall Goldsmith is a member of the Thinkers 50 Hall of Fame. He is the only two-time Thinkers 50 #1 Leadership Thinker in the World. He has been ranked as the World’s #1 Executive Coach and Top Ten Business Thinker for eight years. Marshall was chosen as the inaugural winner of the Lifetime Award for Leadership by the Harvard Institute of Coaching.     Goldsmith, a New York Times #1 bestselling author, has written or edited 43 books which have sold over 2.5 million copies, been translated into 32 languages, and become listed bestsellers in 12 countries. Amazon recently recognized the ‘100 Best Leadership & Success Books Ever Written’ - and included Marshall’s Triggers and What Got You Here Won’t Get You There. H is the only living author with two books on the list. His other bestsellers include: MOJO, Succession: Are You Ready?, The Leader of the Future and How Women Rise (with lead author, Sally Helgesen).   THIS EPISODE IS PERFECT FOR…  anyone who has felt a sense of regret stemming from the series of choices that make up our lives - this episode is meant to inspire us to seek meaning, get unstuck, and finally muster the strength within to make that change.     TODAY’S MAIN MESSAGE… it takes a long time to identify what isn’t working in our lives, and even longer to realize that it doesn’t have to be that way. We must to be honest with ourselves about what gives us joy in life so we can create an environment where we can thrive. Ultimately, what matters most is that you have some sense of purpose for why you’re living, that you’re achieving something that seems important to you, and that you enjoy the process of doing it all in your day-to-day life.   WHAT  I  LOVE  MOST… Marshall emphasizes that here is no magic moment when everything in life is going to be great. The uncertainty of life’s ups and downs are about the only thing we can count on, so instead focus on the one thing you can control – your outlook on life.     Running time: 31:58 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Marshall on social: Website LinkedIn Twitter Instagram   Marshall’s Book: The Earned Life  

Welcome to the What's Next! podcast with Tiffani Bova.   Striking a balance between informational science and emotional perspectives, Liz Fosslien is equal parts illustrator and writer, telling the story of how we all have big feelings and that’s what makes us human. We welcome Liz back to the show to share details about her new book co-written with Mollie West Duffy titled “Big Feelings: How to Be Okay When Things Are Not Okay.” The book highlights seven difficult emotions and enables readers to learn how to thrive in difficult situations and emerge a better person on the other side of it. Liz Fosslien is the head of content and communications at Humu, a company that makes it easy for teams to improve, every single week. She has designed and led sessions related to emotions at work for audiences including TED, LinkedIn, Google, Viacom, and Spotify. Liz’s writing and illustrations have been featured by The Economist, Freakonomics, and NPR. Liz is co-author and illustrator of the bestselling books, “Big Feelings: How to Be Okay When Things Are Not Okay” and “No Hard Feelings: The Secret Power of Embracing Emotions at Work.” Follow Liz on LinkedIn or Instagram.   THIS EPISODE IS PERFECT FOR…  workplace managers and leaders who want to create better environments where their employees can talk about the big feelings and reach a deeper sense of meaning.   TODAY’S MAIN MESSAGE… Humans are emotional creatures, and it’s both inevitable and unavoidable that we will be experiencing our emotions at work. It is important to check in with both yourself and others to better understand our oversized feelings that aren’t easy to predict or control. We must seriously and thoughtfully address these uncomfortable moments to help ourselves and our colleagues feel seen and heard and, ultimately, human.   WHAT  I  LOVE  MOST… Liz Fosslien reminds us that amidst a global pandemic, multiple years in quarantine, and a transformed workplace experience, having big feelings of uncertainty, burnout, and regret are totally normal. We can’t stop ourselves from experiencing these emotions, but we can learn how to make peace with them to achieve a deeper sense of meaning.       Running time: 30:12 Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Liz on social: Website LinkedIn Twitter Instagram     Liz’s Book: Big Feelings