What's Next! with Tiffani Bova

Mark Bonchek, Founder and CEO of Shift Thinking, discusses the power of mental models and how they shape our thinking. They explore 'jobs to be done' and the importance of shared purpose in driving growth. They also discuss the challenge of incorporating purpose into business strategies and the shift from hierarchical to network models.

Shep Hyken, customer service expert, discusses the importance of customer experience and how it will be the key differentiator for companies. Leaders should define and live the customer service experience. Hiring people with the right personality is crucial. The entire team should be service-aware. The podcast also explores the role of technology, the impact of a customer-focused CEO, ownership in customer experience, and creating a customer-focused culture and the power of convenience.

Distinguished branding expert Allen Adamson discusses the importance of delivering exceptional customer experiences in a competitive market. He shares 8 lenses to help companies stand out and emphasizes the need for marketers to offer ideas to customers and assess their feedback. The podcast also explores market perspectives on AI, the metaverse, and skydiving, as well as the impact of the pandemic on consumer behavior. Additionally, it emphasizes the challenges marketers face in a multichannel world and the significance of understanding customer needs and creating extraordinary experiences.

In this podcast, Tiffani Bova interviews Peter Fader, a marketing professor. They discuss the shift to customer-centricity, the importance of customer lifetime value, and how his students' forecasts were more accurate than Wall Street analysts. They also explore the future of customer valuation models and their impact on decision-making in the retail industry.

David Rogers, an expert on digital transformation and a member of the faculty at Columbia Business School, discusses the five barriers that hold companies back from successful digital transformation: vision, priorities, experimentation, governance, and capabilities. He emphasizes the importance of empowering people at all levels of the organization for innovation to happen.

Welcome to the What's Next! podcast with Tiffani Bova.   I’m thrilled to bring back a conversation with Josh Linkner that I believe is extremely timely in our tech-driven world.    Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners.    Josh lives at the intersection of tech and advertising. In this episode, we explore how this intersection includes hacking, reinvention, and creativity.    THIS EPISODE IS PERFECT FOR… anyone who wants to hear a different perspective on innovation as Josh reveals the common threads he found among law enforcement and cybersecurity professionals about how they approach problem-solving and change.    TODAY’S MAIN MESSAGE… innovation is creativity directed productively. It’s not a copycat company or idea but uncovering greatness in otherwise nondescript pieces of stone.   WHAT I LOVE MOST… Josh was adamant that you don't have to end a whole company's history to start a new one. He says big ideas and creativity are often combinations of little ideas strung together in a compelling way.     Running time: ­­­33:46   Subscribe on iTunes   Find Tiffani on Social: Facebook Twitter LinkedIn   Find Josh on Social: Website  LinkedIn  Twitter  

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with workplace expert, Simone Stolzoff.   Simone started his career as an independent journalist and consultant. He was formerly the design lead at the global innovation firm IDEO. He regularly works with leaders—from the Surgeon General of the United States to the Chief Talent Officer at Google—on how to make the workplace more human-centered. Simone also has a new book out called, The Good Enough Job.    THIS EPISODE IS PERFECT FOR… people at any level of an organization asking themselves how they can pursue meaningful work without letting it take over their lives.    TODAY’S MAIN MESSAGE… there’s a societal push to conflate work and identity, but is this the true measure of success? Simone challenges this path and presents his ideas on being fulfilled by work while also investing in things outside of a career path.   WHAT  I  LOVE  MOST… Simone predicts that in the age of AI, maintaining “self-complexity” will become crucially important. The hobbies, activities, and socialization we engage in outside of work will not only benefit us personally but also bring an irreplaceable human element to the workplace.    Running Time: 29:35   Subscribe on iTunes   Find Tiffani on Social: Facebook Twitter LinkedIn   Find Simone Online: Official Website Twitter LinkedIn   Simone’s Book: The Good Enough Job

Welcome to the What's Next! podcast with Tiffani Bova.   This week we’re revisiting a conversation with Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a professional speaker and consultant. Jim speaks internationally at more than 40 conferences per year on essential topics such as creativity, innovation, customer relationships, strategic planning, and environmental leadership.    THIS EPISODE IS PERFECT FOR… innovative thinkers.   Innovation is coming here. Our professional lives are different than they were five years ago; our personal lives are drastically different they were ten years ago. How you approach change will determine your success.    If you don’t want to be blindsided, pay attention to your systems and processes and keep the younger employees involved in strategy. Remember, diversity goes way beyond gender.   Choose a team of bright people and create job opportunities. Innovation ultimately means that everything gets lighter, faster, and cheaper, and that’s ok.    TODAY’S MAIN MESSAGE… change happens and if you want to keep up — whether that’s with social media, viral videos, staying agile, going direct to consumer, etc. — you’re going to have to figure out a way to be current.   Think about Tesla’s integrated solutions: they have energy solutions, power walls, and cars. It’s more than filling one need. It’s about finding innovative methods to solve multiple problems via one platform.   WHAT I LOVE MOST… no matter how these conversations start, it comes back to being sure that we’re focusing on the right things. It’s not about thinking and talking; it’s about execution and putting your product in the hands of your customers.    A PIECE OF ADVICE… create an ecosystem to bring your idea to fruition. People don’t work in a vacuum; it’s about the power of the whole, especially the employees.   Running time: ­­­35:50   Subscribe on iTunes   Find Tiffani on Social: Facebook Twitter LinkedIn   Find Jim on Social: Website LinkedIn Twitter

Welcome to the What's Next! Podcast with Tiffani Bova.    On this week’s episode, I’m welcoming back Nancy Duarte, who I have nicknamed “the storyteller of the Valley” (the Valley being Silicon Valley).    Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture, creating more than a quarter of a million presentations.    As a persuasion expert, she has cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 3 million views.   THIS EPISODE IS PERFECT FOR… anybody at any level who wants to learn how to tell a data story in a way that will inspire action.   TODAY’S MAIN MESSAGE… most of us are sifting through data to identify challenges and opportunities. But how do we effectively present our findings? Nancy has spent years studying what makes a persuasive presentation and shares what has discovered.    WHAT  I  LOVE  MOST… even if you’re the speaker, the audience should be the center of your presentation because if they don’t understand or get on board, your idea will ultimately fail.    Running Time: 26:07   Subscribe on iTunes   Find Tiffani on Social: Facebook Twitter LinkedIn   Find Nancy Online: Website Twitter LinkedIn    Nancy’s Books and TedTalk: Data Story Slide:ology Resonate Illuminate HBR Guide to Persuasive Presentations   The Secret Structure of Great Talks  

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring back an episode of What’s Next! Podcast with Frits van Paasschen, a seasoned global executive and author of the book, The Disruptors Feast.    With 30 years of experience, Frits has a unique perspective on the current trends that impact businesses around the world. Frits served as the CEO of Starwood Hotels and Resorts, CEO at Coors Brewing Company, and have held several management positions at Nike.     THIS EPISODE IS PERFECT FOR… anyone who wants practical lessons on how to lead when change broadsides a company.    TODAY’S MAIN MESSAGE… in this episode, Frits shares how he handled disruption by changing from the inside out as the CEO of Starwood when AirBnB started and the CEO of Coors when the craft beer industry launched.    WHAT  I  LOVE  MOST… Frits’ mindset that sometimes the best way to deal with disruption is to disrupt right back.   Running Time: 35:18   Subscribe on iTunes   Find Tiffani on Social: Facebook Twitter LinkedIn   Find Frits Online: Website  LinkedIn  Facebook    Frits’ Book: The Disruptors Feast