Mia Mäkipää is Data & Analytics Strategist here at Advance B2B. We invited her on the SaaS Growth Hub Podcast to discuss how the latest developments in the data and analytics world are impacting marketing and how to make the best out of it. — In short, the episode covers: - What a Data & Analytics Strategist (really) does? - How our use of cookies is evolving. - How Google Analytics 4 (GA4) is a good change. - The great alternatives to GA4 - How to solve common data challenges most organizations face. - How to grow one’s data literacy skills. Happy listening! — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> twitter.com/rhtoivanen

Ryan Law is VP of Content at Animalz, a content marketing agency for SaaS companies. We discussed AI and game-changing technologies for Content Marketing in episode 91 of the Growth Hub Podcast. — Ryan and his team have been playing with GPT-3 (short for Generative Pre-trained Transformer), an artificial intelligence that can generate human-like text and, in this episode, he shares their learnings, failures and expectations for AI in Content Marketing. We cover: > What GPT-3 is > What it’s great at - and its limits > The results of Ryan’s experiments with GPT-3 > Can GPT-3 replace human writers? > AI and ethics: how to use it for good? > How AI is expected to impact the world of marketing in the coming years Happy listening! ❤️ — Visit Advance B2B >> https://www.advanceb2b.com Follow The Growth Hub on Twitter >> https://www.twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> https://www.twitter.com/rhtoivanen Visit Animalz >> https://www.animalz.co/ Follow Ryan on Twitter >> https://www.twitter.com/thinking_slow

"Does your workforce represent your customers? Does your board represent your customers? Does your leadership represent your customers?" — Harini Gokul In the latest episode of the Growth Hub Podcast, we had the privilege to chat with Harini Gokul, Head of Customer Success at Amazon Web Services. With over 20 years of global business experience in companies like IBM, Microsoft and AWS, Harini is laser-focused on customer success. Now, Harini is also exploring key topics such as diversity and inclusion and how to build the foundations for sustainable growth (and she suggests a couple of great reads on those topics during the episode). To make a long story short, the key to growth is a mix of honesty, transparency and a customer-centric approach. Here’s what we covered during this great episode:  >> How to acquire the right talent. >> The importance of diversity and inclusion. >> How to build and maintain brand credibility. >> How to increase collaboration with customers to grow. Happy listening! ❤️ — Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> twitter.com/rhtoivanen — Visit AWS >> https://aws.amazon.com/ — Book recommendation: Speed & Scale: A Global Action Plan for Solving Our Climate Crisis Now, by John E. Doerr >> https://www.goodreads.com/en/book/show/58796563-speed-scale

If you do competitive analysis by stalking your competitor's website, then creating a table to compare features, and then writing down their value prop and main messages.... this is for you. This time on The Growth Hub, we're talking to Andrew McCotter-Bicknell, Head of Competitive Intelligence at ClickUp, so we can find out how to actually do competitive analysis. 👀 ***** It's a simple truth that most marketers kind of struggle with competitive intelligence. 🤷 During the episode, you’ll hear about competitive intelligence, and more specifically: - How to conduct competitive intelligence research and actually impact your revenue with that - How to discover and research the right competitors (direct competitors in the same space with a similar product vs. legacy providers in a different category) - What the difference between poor & comprehensive competitive intelligence is - Who should own competitive intelligence at your company - What is the role marketing should play in competitive intelligence - How to measure the whole thing - And a lot lot more! Happy listening! ❤️ — Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> twitter.com/rhtoivanen — Visit ClickUp >> clickup.com Follow Andy on Twitter >> https://mobile.twitter.com/amcbick Fast five recommendations: - Eat Their Lunch: Winning Customers Away from Your Competition by Anthony Iannarino - Wynter >> https://wynter.com/ - Product marketing alliance >> https://www.productmarketingalliance.com/

This episode is all about customer support, and Klaus CEO and Co-Founder Martin Kõiva's experience in learning how to deliver great customer experience at scale. 🤩 At his former position as Global Head of Customer Support at Pipedrive, Martin felt the struggles of growing a customer support function (think 7 to 70 support agents) while trying to keep up the quality of conversations. And so the idea for Klaus was born: a tool that helps companies ensure the quality of their customer support conversations, no matter how fast they’re growing. They also have the best cat-themed brand marketing, but that’s a whole other story. 🐱 As well as touching on how Martin’s team at Klaus approach customer support, you’ll hear about: - The three elements you need for quality customer support - What SaaS companies need to build and scale their support function - What ‘optimizing customer support’ actually means - How to make customer support a competitive differentiator Enjoy the episode! — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> twitter.com/rhtoivanen — Visit Klaus >> www.klausapp.com/ Follow Martin on Twitter >> twitter.com/k6iva — Book recommendation: Founder Brand: Turn Your Story Into Your Competitive Advantage by Dave Gerhardt >> https://www.goodreads.com/en/book/show/60227444-founder-brand

In this episode, Reeta and Seija sat down with Pinja Virtanen, Marketing Manager at Swarmia; a fast-growing company founded just 3 years ago. In the past 6 months alone, Swarmia doubled its customer count and MRR. What makes Pinja’s journey particularly interesting is her eclectic experience. Before Swarmia, Pinja worked as a Content Marketing Strategist at Advance B2B, and she was also in charge of Demand Gen later at Supermetrics. With both in-house and agency experiences, she became the first marketing hire at Swarmia. We invited her to hear her thoughts on what it's like to start as the first marketer in a fast-growing company. During the episode, you’ll hear about: - What motivated Swarmia to hire their first marketer - How Pinja onboarded herself to create her role - What she decided to focus on at first (and why) - How to prioritize when there’s so much you want to do - How to experiment pragmatically to get relevant results - Pinja’s views on the eternal “hire a Generalist vs. Specialist” debate Happy listening! — Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> twitter.com/rhtoivanen — Visit Swarmia >> swarmia.com/ Follow Pinja on Twitter >> twitter.com/pinjaerika — Book recommendation: Founder Brand: Turn Your Story Into Your Competitive Advantage by Dave Gerhardt >> https://www.goodreads.com/en/book/show/60227444-founder-brand

Katrina Wong is VP of Product Marketing & Demand Generation at Twilio Segment. Katrina spent over 15 years growing and scaling early-stage SaaS companies, and she had a few golden nuggets to share with us. We sat down with her to talk about growth strategies, including the following: — What is a growth strategy, and why create one? — How should different-stage companies address their growth strategy? — Who in a company should be involved in creating the growth strategy? — How to get buy-in from everyone in your organization? — What are mistakes companies make when creating their growth strategies? — How it works over at Twilio Happy listening! — Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh — Visit Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> https://twitter.com/SaaSGrowthHub Follow Reeta on Twitter >> https://twitter.com/rhtoivanen — Visit Segment >> https://segment.com/ Follow Katrina on Twitter >> https://twitter.com/katchmesocial — Book recommendation: — Memos from the Chairman >> https://www.goodreads.com/book/show/1069335.Memos_from_the_Chairman — Atomic Habits >> https://www.goodreads.com/book/show/40121378-atomic-habits — Artificial Intelligence Basics >> https://www.goodreads.com/book/show/52362494-artificial-intelligence-basics

Jesus Requena, VP of Growth Marketing at Figma, discusses the role of growth marketing in user activation and the importance of data. Topics include product-led growth (PLG), running experiments, challenges in growth marketing, identifying the 'aha' moment, and the future of tracking and data.

Bill Macaitis is former SVP of Marketing & CMO at Salesforce, Zendesk & Slack, and today we’re talking about how to build a billion dollar SaaS company. Many SaaS founders, CEOs, and marketers dream of building a unicorn business and it’s something Bill has done on several occasions throughout his career. So, we caught up with him to hear how it’s done and Bill covers some great topics, including: - How Marc Benioff convinced him to leave the world of consumer marketing and make the move to B2B SaaS - What it was like to work with Marc Benioff directly - How Bill brought a B2C mindset to the world of B2B marketing - How marketing teams can help create a billion dollar valuation - How you should structure your marketing teams for growth - The marketing philosophies and playbooks Bill ran at Salesforce, Zendesk, and Slack Links Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh Manager Tools Podcast >> https://www.manager-tools.com/podcasts --- Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Edward on Twitter >> twitter.com/NordicEdward

Frida Ahrenby is CMO at GetAccept and in this episode we’re talking about how to build a world-class SaaS marketing team. As companies scale, teams need to scale, so this is something all SaaS marketing leaders and managers will need to work on along their journey. However, it’s easier said than done. So just exactly how do you build a world-class SaaS marketing team? I caught up with Frida to hear how she’s scaled GetAccept’s marketing org from a team of 3 in Sweden to a global team of 25 marketers spread across multiple international markets. In this episode, we cover: - How GetAccept scaled their marketing team, in what order, and why - How all their teams work together - What to look for when hiring top marketers - How to nurture talent and enable marketers to grow their careers within your company - An insight into the culture within GetAccept’s marketing team - How to get your marketing team working well and aligned with your product & sales teams Links Claim your free SaaS marketing assessment from Advance B2B >> www.advanceb2b.com/tgh GetAccept >> https://www.getaccept.com Lean In by Sheryl Sandberg >> https://www.goodreads.com/book/show/16071764-lean-in --- Advance B2B >> www.advanceb2b.com Follow The Growth Hub on Twitter >> twitter.com/SaaSGrowthHub Follow Edward on Twitter >> twitter.com/NordicEdward