The Audible-Ready Sales Podcast

Enjoy this replay of a great episode with John Kaplan. One common scenario that all sellers are likely to face, especially when joining a new company, is inheriting others’ accounts. In some cases, you’ll follow someone who did a stellar job, and other times, you’ll have to pick up the pieces of someone not as successful. Both circumstances pose their own set of unique challenges. John Kaplan shares insights about how to approach joining a new account. He gives advice about:The first steps to take after inheriting an account.The need to be audible-ready to speak to the people already in the account you’re inheriting.How to begin developing the relationships you need within the account.What to do when faced with skepticism or hostility from the customer upon your entrance into the account.Here are some additional resources:Subscribe to Ascender: https://my.ascender.co/Ascender/PlanComparisonHow to Ensure You're Audible-Ready in Your B2B Sales Conversationshttps://bit.ly/3G3mhIrSelling to Hesitant Customers | Podcasthttps://apple.co/3G1hTKaCheck out this and other episodes of The Audible-Ready Podcast at Apple Podcasts, Spotify, or our website.

Enjoy this episode, which was originally aired in August 2022, with John Kaplan. Solution requirements are a critical component of every deal you sell. These are things that must be in place in order for a buyer to achieve their desired outcomes, and they exist with or without your solution. In today’s episode, John Kaplan explains the importance of recognizing your customer’s solution requirements and what to do with that knowledge. You will learn how to:Bridge the customer’s current state to their desired future state.Position your value in a way that influences the customer’s requirements.Ask great discovery questions that show your customer how your solution is needed to solve their business issues.Here are some additional resources:How to Stack Customer Requirements in Your Favorhttps://bit.ly/3AMo4z3The Missing Link Between Your Differentiation and Your Buyershttps://bit.ly/3dVvQ0HCheck out this and other episodes of The Audible-Ready Podcast at Apple Podcasts, Spotify, or our website.

In this episode, John Kaplan joins Rachel to talk about bouncing back from losses as a seller. For reps, he sheds light on the key factors to reflect upon after losing, the importance of maintaining transparency with management in order to get appropriate feedback, the decisive benefits of early qualification, and applying the lessons learned from a loss to succeed in similar accounts. John also addresses managers, highlighting the need to foster an environment that promotes continuous learning and empowers sellers to take risks.Here are some additional resources:Get MEDDICC Certified on Ascender!Win/Loss Review | Ascender CourseKey Questions for Managers to Ask in Deal Reviews | Ascender ArticleAscender’s Best Content on Decision Criteria | Ascender ArticleClose the Excuse Department | Ascender VideoTake Ownership of Your Success | Ascender VideoAsking for Help | Ascender VideoPrepping for Your Deal Reviews | PodcastAttaching to the Biggest Business Problem | PodcastVisit Ascender, a platform designed solely for salespeople who own a quota. If you enjoy the Audible-Ready Sales Podcast, Ascender is perfect for you! We put out content every day with insights to help you level up in your sales career.Check out the platform here: https://my.ascender.co/Ascender/Subscribe here: https://my.ascender.co/Ascender/PlanComparison

Joining Rachel is John Kaplan, a B2B sales effectiveness expert passionate about building healthy sales pipelines. They discuss strategic pipeline generation, highlighting the importance of quality over quantity in leads. John emphasizes defining an Ideal Customer Profile and aligning technical solutions with business outcomes. The conversation dives into mastering customer pain points and introduces the MEDIC sales qualification framework. John also shares insights on proactive pipeline management and the personal accountability necessary for sales success.

Tim Caito, a seasoned sales leader, shares invaluable insights on enhancing sales conversations to engage high-level decision-makers. He emphasizes the need for sales reps to understand strategic priorities and prioritize influence, not just org charts. Caito discusses how to tailor messages to address buyers' specific concerns and the importance of preparation in sales calls. He also highlights common mistakes in communicating with executives and the necessity of adapting engagement strategies as priorities shift throughout the sales process.

Antonella O’Day, a seasoned sales leader, shares her expertise on guiding prospects from mere interest to genuine buying intent. She emphasizes cultivating curiosity during initial calls to uncover true motivations. Antonella offers strategies for utilizing mutual action plans to foster alignment and trust with prospects. The conversation highlights the importance of asking insightful questions to deepen engagement and navigate complex sales dialogues, ultimately encouraging sellers to proactively address buyer challenges.

In this episode, John Boney and Rachel speak about the need for sales leaders to coach based on value. They explore ways in which leaders can endeavor to make every conversation with reps an opportunity to drive growth, not just hit a number. You’ll learn how to ask questions that uncover your reps’ motivations and struggles, differentiate solving and coaching, and lead in a way that builds trust and empowers your reps to take ownership of their challenges.Here are some additional resources:Get MEDDICC Certified on Ascender!Coaching Model Essentials | Ascender CourseEffective Opportunity Coaching Sessions | Ascender CourseCoaching the Coaches – Front-Line Sales Managers | Ascender CourseThree Ways Managers Can Drive Value-Based Selling Practices | Ascender ArticleHow to Coach Value-Based Sales Messaging Aligned with C-Suite Priorities | Ascender ArticleRemember These Key Steps to a Value-Based Sales Conversation | Ascender ArticleKeeping the Focus on Value | PodcastHow to Uncover Buyer Needs | PodcastVisit Ascender, a platform designed solely for salespeople who own a quota. If you enjoy the Audible-Ready Sales Podcast, Ascender is perfect for you! We put out content every day with insights to help you level up in your sales career.Check out the platform here: https://my.ascender.co/Ascender/Subscribe here: https://my.ascender.co/Ascender/PlanComparison

In this episode, Rachel and John dive into a critical moment every seller faces: recognizing when it's time to pause, reassess, and reset a deal. They explore how to identify red flags, reframe conversations, and re-engage buyers without losing credibility.Visit these other episodes for more on this topic.Go High, Go Low – Adjusting Your Sales ConversationLearn how to shift your conversation up or down the org chart when your deal is stalling or misaligned.Confidence and ConvictionThis episode explores how to re-engage with confidence when you need to reset a deal.Influencing Your Customers’ Solution RequirementsA key skill when backing up a deal—this episode dives into how to shape decision criteria around your differentiation.Competing Initiatives: Moving Your Deal ForwardWhen your deal is stuck behind other priorities, this episode helps you reassess and reposition.The Outcome ConversationFocuses on aligning with buyer outcomes—critical when reframing a stalled opportunity.

John Boney, an expert in selling to government agencies, shares insights into navigating the complexities of federal procurement. He emphasizes the importance of uncovering value drivers through mission-oriented questions. John discusses aligning sales strategies with stakeholder priorities and adapting to evolving government needs. He provides practical tips on building a stakeholder map, focusing on ROI, and managing the post-award delivery phase. The conversation highlights the necessity of storytelling and effective communication to create trust and drive success in government sales.

Brian Walsh from Force Management shares his insights on the essential mindset sellers need for successful product launches. He emphasizes understanding customer problems and the outcomes new products can deliver. Walsh discusses the importance of customer-centric training and avoiding the pitfalls of overpromising. He also highlights the significance of aligning sales strategies with customer needs and effectively communicating new features, especially in the realm of AI, to drive long-term value.