Making Chips Podcast for Manufacturing Leaders

Many machinists dream of owning their own shop. But there’s a big difference between being great at making chips and being great at running a business—just like a skilled operator isn’t automatically a great manager. That’s why we’re launching a new series—think of it as a MasterClass on starting, running, and growing a successful machine shop. Business school teaches general principles, but the real lessons? You learn those on the shop floor, through experience, and sometimes the hard way. We want to bridge that gap, and we’re dedicating much of this year’s content to making it happen. If you own or run a shop, we want to hear from you—what worked, what didn’t, and what you wish you had known. If you’re still dreaming of starting your own business, tell us what you want to learn. And we’re not doing this alone. We’re bringing in industry experts to share their knowledge and experience. So listen in, and let us know—what do you want to hear? What questions do you have? This series is for you, and we want to make sure it covers everything you need to succeed. Segments (0:20) Why we love Paperless Parts for estimating and quoting  (2:45) Why we’re planning a masterclass  (8:05) We want to hear from you (11:57) How we’re structuring the series (15:20) Meet us at The MFG Meeting in San Antonio  (26:38) We’re collaborating with incredible partners Resources mentioned on this episode The E-Myth Revisited The Peter Principle: Why Things Always Go Wrong The Toyota Way to Service Excellence The Kind Leader Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

What’s the secret to scaling a manufacturing business? For Mike, it all started with a growing passion for manufacturing, a desire to learn, and the decision to implement ProShop ERP. In this episode of MakingChips, Paul and Mike share their origin stories and dive into the transformative power of systems, processes, and ProShop. Mike’s journey began with a love for technology and shop floor data collection, but his path took a turn when he acquired Hill Manufacturing in 2018. From there, he leaned on ProShop to standardize operations, eliminate inefficiencies, and drive remarkable growth. Hill Manufacturing’s mission—delivering quality parts on time, every time—became achievable on a whole new level. With ProShop in place, Hill saw savings of several hours per person daily, streamlined purchasing into a shared responsibility, and even reduced the management team’s size while repurposing staff into value-added roles. When COVID hit and revenue plummeted, they doubled down on systems and processes, reinvesting in ProShop. By 2021, they rebounded with 25% more revenue and 30% fewer people—proof that the right ERP can make all the difference. If you’ve ever wondered how to scale efficiently, make bold decisions, and embrace systems that align your team, this episode will inspire you to take action. Because if you’re not MakingChips, you’re not making money! Segments [0:36] Leverage ProShop for your business [4:07] Paul shares his origin story [12:17] Mike shares his origin story [21:40] Meet us at The MFG Meeting!  [28:05] Hill’s ProShop Implementation [43:35] Challenges and wins [46:50] Paul’s bet with a customer  Resources mentioned on this episode Achieve on-time delivery with ProShop ERP The MFG Meeting: Feb 19th-21st, 2025 A College Course in Machine Shop Management with James Marzilli How Modern ERP Transforms Manufacturing with John Zmuda Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Watching the wildfires spread in Los Angeles is both heartbreaking and sobering. Our thoughts and prayers are with everyone affected by this unspeakable tragedy.  We’re also reminded of the bravery and dedication of first responders—firefighters on the ground and pilots flying “super scoopers” to drop water where it’s needed most. But behind every heroic effort is another layer of unsung heroes: machinists. Why? Because these life-saving missions rely on precision-made tools and equipment, much of which starts in machine shops like yours.  From winches on fire trucks to the Jaws of Life, defibrillators, oxygen tanks, and components for SWAT and HAZMAT vehicles, machining plays a critical role in emergency response. In this episode, we’ll dive into the ways machinists are manufacturing the parts that help keep first responders safe and effective. Hill produces winch parts used across industries, including those found on fire trucks. Motis Fire Rescue is innovating equipment to make firefighters’ jobs easier. If you’re working in a shop supporting these industries, know that your craftsmanship truly saves lives. For that, we want to #ThankAMachinist. Segments [0:34] ProShop’s new podcast: Manufacturing Transformed  [1:41] How the metalworking nation supports first responders [2:39] Manufacturing leadership spotlight [7:34] Highlighting super scooper aircraft  [11:45] Everything starts with machining  [12:44] How machining supports first responders [14:24] How to nail quoting with Paperless Parts  [15:40] Highlighting Motis Fire Rescue [17:13] How machining impacts every aspect of your life [23:05] The incredible durability of manufactured parts  [25:29] #ThankAMachinist and #ThankAFirstResponder [27:04] Check out the Lights Out podcast  Resources mentioned on this episode Manufacturing leadership spotlight: Rhett Dawson Benchmade Knives Paul Terpstra with Motis Fire Rescue The Snagger Tool by Motis™  Hill Manufacturing Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

After nearly a decade of shaping MakingChips—spending close to 25% of his life on this journey—Jason Zenger is saying goodbye to the podcast that transformed the manufacturing space.  As one of the original trailblazers, Jason helped create a platform that built community, sparked essential conversations, and made manufacturing more approachable as a career. His vision and dedication inspired others to start their own podcasts, like Paul’s “Machine Shop Mastery.” Jason’s legacy isn’t just MakingChips. It’s the relationships, the #MetalworkingNation community, and the countless leaders who’ve been equipped and inspired along the way.  As Jason transitions to his next adventure—launching his podcast “Workmen of the Word” and writing his book, “Lead Like It’s Your Last Day”—he reflects on the power of community, education, and learning to prioritize what truly matters. Join us as we celebrate Jason’s contributions, reflect on the journey, and look ahead to the next chapter for him and MakingChips. Segments [0:21] Use Paperless Parts to solve bottleneck problems [1:46] Why is this Jason’s last episode of MakingChips? [8:10] How podcasting made education more accessible  [13:19] The challenges that come with running a family business [17:18] Achieve 95% on-time delivery with ProShop ERP [18:45] The far-reaching impact of MakingChips [23:44] Jason’s final takeaway from 10 years of MakingChips [28:32] How to stay connected with Jason [28:58] Learn more about Jason’s upcoming podcast and book [32:21] Why MakingChips is launching Hire MFG Leaders [36:09] Check out the MakingSparks podcast! Resources mentioned on this episode Matthew Nix’s family business Jason’s website Paperless Parts ProShop ERP  MakingSparks Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Beau Groover, a seasoned coach and author with extensive experience in lean manufacturing, shares his insights on building an exceptional workplace culture. He highlights the importance of empathy and collaboration in leadership, emphasizing how empowering teams leads to greater success. Beau discusses the transformative journey from inventory control to lean leadership and the critical role of employee well-being in fostering a thriving environment. Listeners will gain practical steps to enhance engagement and achieve continuous improvement in their organizations.

The world is divided when it comes to New Year’s resolutions. Some argue that if you’re committed to change, you should take action anytime—not just at the start of the year.  But the new year is also a natural time for reflection, a chance to evaluate where you’ve been and map out where you’re going, in both business and life. In this episode of MakingChips, we’re diving into resolutions that drive real impact: Mike shares his goal to break down KPIs to align his entire team—from the receptionist to the CEO—around actionable goals that make a difference.  Matthew reflects on the transformative power of gratitude journaling and his annual calendar audits, which help him prioritize what matters most.  Jason dives into how to lead with intention through challenges and shares his vision for 2025.  And Paul wraps up the conversation with some exciting news you won’t want to miss. Start 2025 inspired, equipped, and ready to make more chips—because if you’re not MakingChips, you’re not making money! Segments [0:20] Use Paperless Parts for estimating and quoting  [2:37] Using metrics and KPIs as coaching opportunities [12:58] The importance of practicing gratitude [16:15] Use ProShop ERP to manage cutting tools [17:24] Matthew’s calendar audit practice [19:41] Lead Like It’s Your Last Day [26:05] Investing time in your best people  [30:16] Remember to give more than you get  [35:45] What can we focus on improving?  Resources mentioned on this episode Use Paperless Parts for estimating and quoting  Use ProShop ERP to manage cutting tools Buy the Numbers Episode #2 with Mike Fritz The 7 Hoshin Kanri Processes Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

In this special episode of MakingChips, we reflect on our favorite moments of 2024—the ones that made us laugh, the ones that brought a tear to our eyes, and the ones that remind us why we’re so proud to be part of the manufacturing community. We dive into the topics that matter most: How to transfer tribal knowledge to the next generation.  Why implementing AI isn’t just an option anymore—it’s a competitive edge for the future. How building a culture of care and support can transform your team and your business. The incredible ripple effect of manufacturing: creating stability for our country, our communities, and our families. The importance of managing vendor relationships for long-term success. What it means to lead with integrity, trust, and purpose in a fast-changing world. You’ll also get an inside look at each show in the MakingChips family, hear some exciting announcements, and discover what’s next for MakingChips. Let’s celebrate the wins, embrace the challenges, and look ahead to an even brighter future. Because—at the end of the day—if you’re not MakingChips, you’re not making money. Segments [0:28] Check out Paperless Parts for your estimating and quoting needs [2:12] MakingChips is celebrating 10 years of podcasting! [4:42] Launching with a moment of laughter [9:48] A snapshot of Buy The Numbers [10:27] How can we automate tribal knowledge? [13:45] How Bill Berrian leverages Paperless Parts [21:16] The industry is investing in AI for manufacturing  [24:44] Learn more about Machine Shop Mastery  [26:02] Companies must pour into their employees [29:55] Achieve on-time delivery with ProShop ERP [32:22] If you want to change the world, start with your own heart  [35:11] Learn more about the Lights Out podcast [36:24] Business moves at the speed of trust [41:40] A sneak peak at an upcoming episode [44:38] How manufacturing creates stability [46:46] The importance of managing your vendor relationships  [53:50] Rolling out the red carpet for Hire MFG Leaders [55:26] What’s next for MakingChips? Resources mentioned on this episode Check out Paperless Parts for your estimating and quoting needs Achieve on-time delivery with ProShop ERP Utilizing Marketing Strategies in Industrial and Manufacturing Businesses Bill Berrian with Pindel Global Precision Greg McHale with Datanomix on Buy The Numbers  Betting it All on a Dream with Ashley Hunsaker from HTS Coatings  Manufacturing Fuels Grit with Drew Crowe and Andy Mueller The MakingChips take on Managing vendor relationships  Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Mike Payne, a manufacturing leader, and Paul Van Mader, a quality management expert, dive into the crucial role of customer service in the manufacturing world. They discuss how outdated practices can alienate customers and emphasize the transformative power of investing in transparent communication and robust systems. With tools like ProShop ERP, they highlight the shift from aggressive sales tactics to prioritizing customer relationships, noting that exceptional service is essential for business growth and customer loyalty in today's competitive landscape.

In part two of our conversation with Marlene Chism, we dive deeper into the intricacies of navigating workplace conflict and cultivating emotional resilience. Marlene shares actionable strategies for overcoming internal and external conflicts by aligning with your core values and taking personal responsibility for your reactions.  She highlights the importance of emotional regulation, urging leaders to interpret feelings like anger and frustration as signals to pause and regain control rather than react impulsively. By taking ownership of our emotional responses and openly addressing missteps, we can build stronger, more transparent relationships. Marlene also explores how clarity—whether in defining values, addressing workplace drama, or preparing for difficult conversations—is the key to effective leadership. She introduces her “Blueprint for Difficult Conversations,” emphasizing preparation, accountability, and clarity to guide meaningful dialogue.  Through thought-provoking examples, including her visual framework of a boat, island, and shark, Marlene challenges leaders to refocus on outcomes rather than obstacles. This episode equips you with the tools to move from conflict to courage, fostering a culture of alignment, respect, and proactive problem-solving. Segments [0:29] How to get 50% off MasterClass [3:08] Emotional regulation in the workplace [6:50] Navigating internal conflict  [10:52] Using core values to navigate conflict  [15:05] Cultivating self-awareness in the workplace  [16:10] Moving from conflict to courage  [19:09] Don’t allow “Power of Attorney” [20:07] Use Paperless Parts for quoting and estimating [24:18] See the possibility in your people [25:03] Learn more about Marlene’s coaching and training [28:56] Dialing down on the importance of clarity  [32:28] How to connect with Marlene [36:08] Book a discover call with ProShop ERP Resources mentioned on this episode No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace From Conflict To Courage with Marlene Chism Connect with Marlene on LinkedIn Marlene’s website  Get 50% off MasterClass Use Paperless Parts for quoting and estimating Book a discover call with ProShop ERP Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

How do you break free from dysfunctional workplace dynamics and create real transformation? Marlene Chism, a former factory worker turned HR consultant and coach, shares her journey from the shop floor to becoming an expert in conflict management. After 21 years at Kraft Foods, Marlene realized she wanted more. When she started taking college classes, she discovered the Karpman Drama Triangle—a tool for understanding the roles of victim, persecutor, and rescuer—and it changed how she approached relationships and leadership. In this episode, Marlene shares powerful insights and memorable stories, including a surprising lesson about boundaries and assumptions from a coworker. Whether you're leading a team or navigating workplace challenges, Marlene’s practical wisdom will inspire you to see conflict—and yourself—in a new way. Join us to learn how shifting your mindset can transform your relationships and workplace. Segments [0:20] Check out the Manufacturing Transformed podcast! [1:28] Check out our other MakingChips podcasts! [3:56] The importance of self-awareness [8:43] From manufacturing to conflict consulting [16:24] We have to humanize our workforce [19:58] The Karpman Drama Triangle [21:12] Get the CFO’s Guide to AI and Machine Learning [27:50] Anything transformative is about self-development [32:54] Marlene’s most memorable story from the shop floor [38:28] Listen and subscribe to “Buy the Numbers”  Resources mentioned on this episode The Manufacturing Transformed podcast! Get the CFO’s Guide to AI and Machine Learning The Team Success Podcast No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace From Conflict To Courage with Marlene Chism Connect with Marlene on LinkedIn Marlene’s coaching website  Karpman Drama Triangle Mike Ruge MakingSparks Buy the Numbers Lights Out Machine Shop Mastery Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube