Making Chips Podcast for Manufacturing Leaders

As we close out 2025, we're wrapping up more than just a year. This episode marks the conclusion of the Machine Shop MBA series, a collaboration with CLA and Modern Machine Shop built around insights from the Top Shops benchmarking program. What started as a practical exploration of shop metrics ends with a much bigger question: what truly separates shops that survive from shops that endure? For this final chapter, we're joined again by Brent Donaldson of Modern Machine Shop, who helped kick off the series earlier in the year. Drawing from hundreds of shop visits and years of benchmarking data, Brent helps us connect the dots across operations, finance, leadership, and strategy. Together, we reflect on a clear shift happening across manufacturing: moving away from pure "rise and grind" thinking and toward intentionally designed systems. Throughout the episode, we revisit five deceptively simple questions pulled directly from the Top Shops survey. These questions challenge assumptions and expose where real opportunity lives. From RFQ response time and revenue per employee to reinvestment discipline, standardized scheduling, and succession planning, each one reinforces a central theme we've explored all year. Rather than chasing the next machine or relying on one big customer, the most resilient shops we see are building repeatable processes, measuring what matters, and reducing dependence on tribal knowledge. This conversation serves as both a reflection on what we've learned through the Machine Shop MBA series and a call to action as we head into 2026. If there's one takeaway we hope sticks, it's this: the shops that last aren't just collections of people and equipment. They are systems. Designed on purpose. Improved on purpose. And built to outlast any one individual. Segments (0:00) Wrapping up 2025 and closing out the Machine Shop MBA series (0:36) Why we created the series and partnered with CLA and Modern Machine Shop (2:25) Why you need to head to the 2026 IMTS Exhibitor Workshop (4:34) The shift from viewing shops as machines and people to viewing them as systems (7:52) Moving from survival mode to disciplined, systems-based thinking (12:33) Top Shops Question #1: RFQ response time as a competitive advantage (15:55) Top Shops Question #2: Revenue per employee as a true efficiency metric (17:15) What's Your Method? The unique financing process with Methods Machine Tools (26:47) Grow your top and bottom line with CliftonLarsonAllen (CLA) (27:37) How automation, workholding, and systems increase output per person (32:16) Top Shops Question #3: Reinvesting in equipment, software, and training (36:50) Why consistent reinvestment beats sporadic big spending (37:51) Top Shops Question #4: Standardized scheduling versus tribal knowledge (40:22) How poor systems create stress and constant firefighting (43:05) Top Shops Question #5: Leadership and ownership transition planning (46:01) The Top Shops 2026 Benchmarking survey opens February 1st, 2026 (47:27) How benchmarking accelerates maturity and reveals real gaps (48:19) How we use the Top Shops survey as part of annual strategic planning (49:19) Looking ahead to 2026 and continued collaboration (50:00) Why we love the SMW Autoblok catalog and quality (51:11) Final call to action and why benchmarking matters Resources mentioned on this episode Why you need to head to the 2026 IMTS Exhibitor Workshop What's Your Method? The financing process with Methods Machine Tools The Top Shops 2026 Benchmarking survey opens February 1st, 2026 Check out the SMW Autoblok catalog and quality Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Some episodes are planned. Others are produced. And then there are episodes like this one—where the setting, the people, and the moment all collide into something memorable. For the 500th episode of MakingChips, the team gathered once again At the Boring Bar for an unfiltered, bourbon-fueled roundtable with leaders from across the manufacturing ecosystem. Recorded live at Roush Yates Manufacturing Solutions during the Top Shops Conference in Charlotte, this special annual episode brings together shop owners, executives, advisors, and industry partners for the kinds of conversations that usually happen after the microphones are turned off. The drinks are poured, the guardrails come down, and the real stories start to flow. What emerges is an honest discussion about what truly separates top-performing shops from the rest. Not hype. Not buzzwords. But culture, systems, communication, and the discipline to do the hard things consistently—especially when cash flow is tight, customers are demanding, and complexity is rising. From benchmarking through the Top Shops survey to navigating OEM power dynamics, cash flow strain, customer communication, and the maturity of manufacturing as an industry, this conversation reflects how far the industry has come—and how far it still needs to go. Along the way, there are laughs, sharp takes, personal stories, and more than a few lessons earned the hard way. This is At the Boring Bar. And for Episode 500, it's exactly where the MakingChips conversation belongs. Segments (0:00) Setting the scene at Roush Yates Manufacturing Solutions during Top Shops (1:47) Introductions from shop leaders, OEMs, advisors, and industry partners (6:14) What actually separates Top Shops from the middle of the pack (10:15) Core values, culture, and leadership maturity (15:57) IMTS, trade shows, and the pressure to bring something new (22:06) Marketing, differentiation, and industry buzzwords (26:00) AI, automation, and separating real value from hype (31:51) Cash flow realities and long payment terms (37:15) OEM power dynamics and positioning as a second source (45:57) Communication as a competitive advantage (55:40) Systems, standards, and operational discipline (1:02:10) Data visibility, professionalism, and rising expectations (1:12:45) Scaling culture, teams, and leadership (1:26:45) Developing people and building trust (1:37:15) Industry maturity and cross-industry learning (1:47:45) Final reflections from At the Boring Bar Resources mentioned on this episode CliftonLarsonAllen (CLA) Top Shops IMTS 2026 Methods Machine Tools Connect With the Guests/Hosts Isaac Burton Jason Davis Nick Goellner Mike Payne Paul Van Metre Jamie Marzilli Leslie Boyd Jon Star Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

What happens when a machine shop does everything right operationally but still feels exposed when markets shift, customers pull back, or one industry cools overnight? In this episode of MakingChips, the conversation turns squarely toward one of the most uncomfortable and misunderstood areas of manufacturing leadership: proactive sales and diversification. We're joined by Gabe Draper, founder of Factur, and Alan Hartmann, CEO of Hartmann's Inc., a multi-generation Texas manufacturer. Gabe shares a raw and honest origin story that starts with growing up in a manufacturing family, fighting to save a struggling shop, riding the oil and gas rollercoaster, and ultimately losing nearly everything when the downturn hit. That experience became the catalyst for building Factur, a company designed to help shops avoid reactive, last-minute sales cycles by intentionally filling their pipeline. Alan brings the perspective of a well-run, highly capable shop that realized success alone wasn't protection. With major customers concentrated in just a few industries, Hartmann's needed diversification, not because business was slow, but because resilience matters. Through their partnership with Factur, Alan explains how proactive sales, clearer positioning, and market intelligence led to rapid customer growth, industry expansion, and the confidence to invest in new capabilities. We unpack the difference between scarcity and abundance mindsets, why most shops accidentally commoditize themselves, and how sales, operations, and finance must work together as equal legs of the stool. From aerospace and medical to space flight and Swiss machining, this episode offers a candid look at how manufacturers can stop waiting for the phone to ring and start taking control of their future. Segments (0:00) Holiday banter and introducing guests Gabe Draper and Alan Hartmann (4:32) Grow your top and bottom-line with CliftonLarsonAllen (CLA) (5:09) Gabe Draper's origin story and what led to founding Factur (10:53) The danger of customer and industry concentration (13:55) Alan Hartmann's multi-generation shop story and long-term customer relationships (18:22) Reactive vs proactive sales and why diversification matters (22:31) Breaking down Factur's full sales funnel (26:03) Why technical "hunters" outperform generalist sales roles (28:16) "What's Your Method": Aerospace Success with Zach from Methods (34:50) Check out the SMW Autoblok catalog for your workholding (36:04) Choosing the right sales and marketing services with Factur (40:02) Scarcity vs abundance mindset in shop growth (42:58) Using sales insights to justify equipment investments (46:05) How one new customer quickly became a top account (48:37) Managing risk across aerospace, medical, and space markets (51:11) Filling your capacity with the right work first (55:30) Sales specialization as shops scale (56:22) How manufacturers can engage Factur for market intelligence (1:00:13) Talent challenges and Hire MFG Leaders Resources mentioned on this episode Grow your top and bottom-line with CliftonLarsonAllen (CLA) Methods Machine Tools Check out the SMW Autoblok catalog for your workholding Get your free market intel report at https://facturmfg.com/chips/ Hire your next leader using our recruiting service—Hire MFG Leaders Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Larry Robbins, President and CEO of SMW Autoblok Corporation, brings over 45 years of manufacturing wisdom. He shares hilarious and eye-opening anecdotes about his early career, workplace culture, and the importance of integrity in hiring. The discussion dives into the value of modular workholding, dubbed 'magic hands', and why investing in quality equipment is crucial. Robbins also tackles the future of manufacturing, advocating for flexibility, better processes, and the need for transparency in vendor relationships.

In this special episode of MakingChips, we broadcast from the EBITDA Growth Systems Double Your Value Planning Event—a gathering designed to pull shop owners out of the day-to-day grind and force intentional thinking about long-term growth. This year's event was hosted at the Sandvik Coromant facility in Mebane, North Carolina, creating a perfect backdrop for conversations about planning, strategy, and culture. Paul is joined by three key voices who bring decades of hard-earned manufacturing wisdom: Jim Carr, a founding voice of MakingChips; Zach Overton, who is deep in the trenches of leading a multi-generation shop through transition and growth; and David Capkovitz, co-founder of EBITDA Growth Systems, whose strategic coaching framework is the backbone of this entire event. They pull back the curtain on why the event exists, how planning actually becomes actionable, and how shops can double their value in three years. Together, they dive into the realities every manufacturer faces—financial blind spots, operational challenges, cultural shifts, succession dilemmas, and the emotional weight of leadership. David's perspective as a coach blends seamlessly with Jim and Zach's lived experiences, creating a conversation that's equal parts strategic and deeply human. This episode highlights why stepping away from the shop floor is often the missing link for achieving the next level of growth. Whether you're planning for 2026, building resilience for a generational handoff, or simply trying to stop fighting fires, the insights shared here offer a clear direction forward. And yes—there's also a Cheerwine Old Fashioned or two. If you're ready to plan your next chapter with more clarity and confidence, this episode gives you the mindset and the roadmap to get started. Segments (0:00) Setting the scene: EGS happy hour, heaters, and Cheerwine Old Fashioneds (1:11) Paul and Jim revisit the origins of MakingChips and Jim's full-circle moment (2:35) What the Double Your Value Planning Event is & how it's grown under EGS (3:32) Introducing Zach Overton and his connections with Paul & Jim (4:36) Jim's memories and insights from advanced machining processes (6:38) Grow your top and bottom line with CliftonLarsonAllen (CLA) (7:14) David explains why EGS created the event and its planning philosophy (10:23) The power of peer-to-peer conversations among manufacturers (11:54) Identifying obstacles to growth and building criticality assessments (13:15) Zach shares his takeaways from stepping out of day-to-day firefighting (15:26) Jim describes how EGS supports Carr Machine as a Fractional CFO (18:08) Lighter moments: drink taste-testing and event humor (19:53) Invest in your business by investing in ProShop ERP (21:27) Zach explains how David coaches Overton Industries operationally (24:15) How manufacturers can start planning intentionally for 2026 (28:08) Why shop owners need guidance, accountability, and encouragement (30:11) Culture as the foundation of growth: reflections on Mike Hirsh's talk (32:13) Jim's transformation story: shifting from a lifestyle business to scalable growth (36:21) Why you need to check out the SMW Autoblok catalog (37:31) Did older generations only want lifestyle businesses? (39:00) Zach on pushing back in automotive to protect margins (40:38) Navigating multi-owner family decisions and succession complexity (42:12) David reflects on the personal relationships EGS builds with clients Resources mentioned on this episode Connect with EBITA Growth Systems Connect with Jim Carr on LinkedIn Connect with David Capkovitz on LinkedIn Connect with Zach Overton on LinkedIn Connect with Mike Hirsh on LinkedIn Peter Doyle on Machine Shop MBA and Machine Shop Mastery MC070: Leadership, Action, and a British Accent – with Sean Holt Invest in your business by investing in ProShop ERP Why you need to check out the SMW Autoblok catalog Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

Charlie Hushek, the fifth-generation president of Phoenix Heat Treating, shares his remarkable journey through crisis in a family-owned business. He faced the daunting task of rebuilding company culture and systems after losing vital certifications and navigating the challenges of COVID. Charlie emphasizes the critical role of transparency and shared values in turning chaos into clarity. His innovative approaches, including profit-sharing and a focus on emotional wellness, illustrate how leadership can thrive under pressure, defining a blueprint for recovery and resilience.

Join Joey Jones of Aerotech Machining, Jamie from Midway Swiss, Mike Bauer of Marathon Precision, and Allison Giddens from Wintech as they share their secrets to success live from the NASCAR Hall of Fame. Joey reveals how pallet automation revolutionized their operations. Jamie discusses running multiple machines with minimal labor through robotics. Mike explains his 'Spider Web Strategy' of buying machines to attract customers. Allison champions employee-focused HR practices, showing how community engagement and culture transformation lead to excellence. Each guest brings invaluable insights and humor!

In this conversation, Mark Kennedy, Senior Director of Exhibitions at AMT, delves into the intricate planning behind the IMTS, the world's largest manufacturing trade show. He highlights the importance of the IMTS Exhibitor Workshop, which equips exhibitors with essential strategies from marketing to logistics. Mark likens IMTS to a Super Bowl for manufacturers, emphasizing the significance of effective booth designs. His insights on continuous improvement, interactive booth ideas, and future trends in AI make for an engaging discussion on maximizing trade show success.

We're coming to you once again from the Goldman Sachs 10,000 Small Businesses Summit in Washington, D.C.—the largest gathering of small business owners in U.S. history. This time, we're joined by two inspiring leaders from the Metalworking Nation who prove that the heart of American manufacturing beats strongest in small towns and family-run shops. Our guests, Jenny Steffensmeier, owner of Steffensmeier Welding & Manufacturing in Pilot Grove, Iowa, and Paul Bothe, third-generation owner of a CNC job shop in Kenosha, Wisconsin, share how the Goldman Sachs 10KSB program transformed not only their businesses, but their lives. From resilience in the face of loss to the legacy of family ownership and the power of advocacy, their stories show what it means to make small big. Together, we talk about how to lead through transition, the role of creativity in machining, and why the best shops are built by "high-quality people doing high-quality work." Whether you're a shop owner, an aspiring entrepreneur, or a believer in the power of community, this episode will remind you why manufacturing matters—and how small businesses create a big impact. Segments (0:00) Recording live from the Goldman Sachs 10KSB Summit (2:45) Introducing guests Jenny Steffensmeier and Paul Bothe (5:50) Invest in your business by investing in ProShop ERP (7:23) How Jenny got involved with the Goldman Sachs 10KSB program (8:22) How Paul found his way from music to manufacturing (13:20) Jenny's story of taking over the business after her husband's passing (17:12) The power of community and connection in the 10KSB program (18:39) Leadership lessons from raising five kids and leading a team (20:24) Why you should consider Phoenix Heat Treating for Outside Processing (21:33) Favorite lessons from the 10,000 Small Businesses modules (25:00) Jenny's realization at 10KSB: "I'm not alone." (27:58) Why vulnerability builds better leaders (28:54) Family legacy: The German "Mittelstand" mindset and stewardship over ownership (30:42) How family values and long-term customer relationships build trust (32:21) Jenny on her children's involvement and carrying forward their father's legacy (35:22) Lessons in storytelling—Tailoring your message for customers, students, and policymakers (38:52) "High-quality people doing high-quality work"—what culture really means (40:54) Grow your top and bottom-line with CliftonLarsonAllen (CLA) (41:29) Thinking bigger: making small businesses big through policy and voice (40:30) Final reflections and memorable takeaways Resources mentioned on this episode Invest in your business by investing in ProShop ERP Use Phoenix Heat Treating for Outside Processing Grow your top and bottom-line with CliftonLarsonAllen (CLA) Connect with Jenny on LinkedIn Connect with Paul on LinkedIn Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

We're coming to you live from Washington, D.C., at the Goldman Sachs 10,000 Small Businesses Summit—the largest gathering of small business owners in U.S. history. With more than 2,700 entrepreneurs in one place, the energy is electric, and the conversations are powerful. Among them is our guest, Brandon Dahms, owner of Innovative Manufacturing & Engineering (IME) in Des Moines, Iowa. Brandon's story captures what this summit is all about—growth, resilience, and transformation. After starting his career with plans to work in sports marketing, he took an unexpected turn into manufacturing and never looked back. Today, his 10,000-square-foot, lights-out machining operation runs nearly 24/7, serving as proof that automation, strategy, and strong leadership can turn even the smallest shop into a powerhouse. In this episode, we talk with Brandon about how the Goldman Sachs 10,000 Small Businesses program helped him refine his growth strategy, strengthen his company culture, and position IME for long-term success. We dive into what it's like to go through a program that feels like an "MBA for real-world business owners" and how it shaped his ability to pivot from a traditional job shop to a high-volume, automated manufacturer. We also explore the advocacy side of the program—how small business owners like Brandon are meeting directly with congressional leaders to influence policy on issues that affect manufacturers every day: workforce development, healthcare costs, and economic uncertainty. From his experience in the classroom to his conversations on Capitol Hill, Brandon shows how one voice can help represent the entire metalworking nation. If you've ever wondered how programs like this can truly impact your business—and why stepping outside your bubble might be the key to future growth—this conversation is one you don't want to miss. Segments (0:39) Grow your top and bottom line with CliftonLarsonAllen (CLA) (1:15) Recording at the Goldman Sachs 10,000 Small Businesses Summit (2:48) Brandon Dahms' origin story in metalworking (6:07) Why "Innovative Manufacturing & Engineering" stuck (and why it's a long email address) (7:17) Why apply for the Goldman Sachs 10,000 Small Businesses program? (11:13) Why the investment of time is invaluable—Brandon's personal ROI (12:40) Manufacturing's place in the conversation: explaining CNC to non-manufacturers (13:30) The Voices advocacy program: How advocacy efforts translate into real policy conversations (16:05) Navigating uncertainty: Tariffs, government shutdowns, and planning for growth (18:16) SMW Autoblok: automation and workholding innovation (19:28) Applying 10KSB lessons to IME—pivoting, culture, and core values (21:08) Pivoting from job shop to high-volume manufacturing and reshoring work (22:51) Presenting the capstone project (a real-world growth plan) (24:34) How networking led to new high-volume customers (26:53) Balancing capacity, growth, and selectivity in customer relationships (28:21) Hiring for core values first, technical skill second (and personality tests that help) (31:20) Aligning personal goals with company growth (33:07) How to apply for the 10,000 Small Businesses program and what to expect (34:45) How MakingChips' "Machine Shop MBA" series aligns with the same mission (36:44) Why the best ideas often come from outside your industry (38:00) Hire MFG Leaders—find manufacturing talent that fits Resources mentioned on this episode Goldman Sachs 10,000 Small Businesses Summit Connect with Brandon Dahms on LinkedIn Grow your top and bottom line with CliftonLarsonAllen (CLA) SMW Autoblok: automation and workholding innovation Hire MFG Leaders—find manufacturing talent that fits Apply for Goldman Sachs 10,000 Small Businesses Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube