Take Care with Josh Ramsey

In this episode of 'Take Care,' we delve into the essence of hospitality through the lens of empathy and authentic care. Joined industry leader Kate Reed, we explore how self-care translates to better team dynamics and exceptional guest experiences. The conversation touches on personal stories of vulnerability and resilience, the cultivation of empathy through life's unanticipated events, and practical approaches to maintaining empathy while setting personal boundaries. Highlighting tools like personality assessments and Brene Brown's research, the discussion provides actionable insights into fostering meaningful connections in both professional and personal settings.00:00 Introduction to the Podcast00:32 Exploring Empathy and Vulnerability05:15 Navigating Personal and Professional Boundaries07:05 The Role of Empathy in Career Growth08:19 Personality Assessments and Their Impact11:00 Empathy in Leadership and Communication16:28 Balancing Empathy and Personal Responsibility26:32 The Importance of Honest Communication38:06 Managing Boundaries and Self-Care42:01 Conclusion and Final ThoughtsFollow Josh Ramsey on LinkedIn

In this episode of 'Take Care - Unwritten Playbook of Hospitality Career Growth,' hosts explore career advancement in the hospitality industry with expert Ivo Wunderlich. The discussion highlights the importance of bridging gaps in traditional education, real-life scenarios, and skill stacking. Ivo shares insights from his experience in revenue management, emphasizing the significance of cultural understanding, teamwork, and communication in problem-solving. Additionally, the conversation delves into the vital role of critical thinking, asking the right questions, and maximizing operational efficiency. Ivo also reflects on his journey from an in-room server to his current position, underscoring the impact of vulnerability, curiosity, and adaptability in achieving career success.Follow Josh Ramsey on LinkedIn

In this episode of the 'Take Care' podcast, we explore how authentic care within the hospitality industry creates meaningful connections and exceptional service. Industry leaders share insights on the importance of self-care for effective team management and guest satisfaction. Josh discusses quick learning through direct feedback, career growth examples, and the wide array of roles in the industry. This episode covers essential skills and traits like communication, leadership, resilience, and empathy. Josh also highlights the importance of psychological safety in high-performing teams, ultimately emphasizing the significance of care and connection in human flourishing.Follow Josh Ramsey on LinkedIn

Discover the captivating evolution of hospitality from ancient times to today, highlighting how hotels adapt to travelers' needs. Personal anecdotes shed light on creating safe and comfortable spaces for guests. The vital role of care during difficult times is emphasized, showcasing how anticipation of guests' needs is key. Learn about the industry's contribution to job creation and the rewarding aspects of working in hospitality, making a meaningful impact on both guests and professionals alike.

Explore how genuine care shapes meaningful connections in the world of hospitality. Dive into the ancient origins of hospitality and the mutual vulnerability between hosts and guests. Learn from industry leaders about the crucial role of empathy and authentic interactions. Discover how caring for oneself and others not only enhances the guest experience but also fosters peace and understanding in society.

Josh Ramsey, managing partner at Prosper Hotels Revenue Management, brings over 20 years of hospitality experience to the table. He shares his journey rooted in a family-oriented upbringing and the influence of hospitality pioneers. The conversation delves into the significance of fostering a caring work environment and the transformative power of authentic leadership. Ramsey emphasizes creating trust and vulnerability within teams, inspired by Mr. Rogers, highlighting that true hospitality starts from within.

Ever wonder what it really takes to sell hotel rooms? Go beyond the booking with Mike Hoelscher, Area Director of Sales with Commonwealth Hotels, as he shares the secrets to success in this ever-evolving industry. From dialing for dollars to building lasting relationships, Mike reveals the human side of hotel sales and why empathy and curiosity are key to winning over clients. Tune in for insights on navigating the changing landscape of hospitality and discover how the best salespeople are more than just closers – they're detectives, community builders, and genuine caretakers. Follow Josh Ramsey on LinkedIn

In this episode of Unpacking the Hotel Business, Josh talks with Joe Cicora, National Business Development Leader at DLR Group, to explore the fascinating world of hospitality design.Joe shares insights into DLR Group's unique approach to crafting memorable hotel experiences, from their "muse-driven" design philosophy to their emphasis on storytelling and community connection. Josh and Joe also discuss the evolving needs of hotel guests and how DLR Group is adapting to create spaces that resonate with today's travelers.Join us as we delve into:The power of storytelling in hospitality designHow to create a sense of place and community in hotelsThe evolving trends in the hospitality industryThe importance of designing from the "inside out"Joe's unique journey from baseball coaching to hotel developmentFollow Josh Ramsey on LinkedIn

In this episode, Josh unpacks the hotel business from a historical perspective with Mark Young, Archivist Historian at the Conrad N. Hilton College at the University of Houston. Discover the origins of iconic brands, the impact of technological advancements, and the enduring spirit of hospitality that has spanned centuries.Follow Josh Ramsey on LinkedIn

Join Josh as he chats with Jen Kahl, Area Director of Sales with White Lodging. Jen is the dynamic sales leader behind the Whiskey Row Hotel Collection in Louisville and shares her non-traditional approach to sales, emphasizing the importance of emotional intelligence, building genuine relationships, and empowering her team to create unforgettable guest experiences.Follow Josh Ramsey on LinkedIn