

Take Care with Josh Ramsey
Josh Ramsey
At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry.Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment.Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality."Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.
Episodes
Mentioned books

Jul 15, 2024 • 40min
Unpacking Hotel Ownership, Branding & Value Creation with Jemel Jones
In this episode of Unpacking the Hotel Business, Josh interviews Jemel Jones, Chief Operating Officer at Phoenix American Hospitality. Jemel shares his journey in the hospitality industry, starting as a valet and working up to COO. He discusses the different types of hotel ownership models and the benefits of the owner-operator model. Jemel also shares his insights on creating value for hotel investors, including focusing on the product, pricing, profitability, and market opportunities.Follow Josh Ramsey on LinkedIn

Jun 26, 2024 • 38min
Not Just Bricks and Mortar: The Fascinating World of Hotel Development with Gurtej Medi
Join Josh for a fascinating conversation with Gurtej Medi, a seasoned hotel developer and investor. In this episode, Gurtej shares his journey from his early days in revenue management at Hilton to co-founding Witness Investment Group. Discover how a passion for architecture and a willingness to learn led Gurtej to a successful career in hotel development.Gurtej delves into the intricate world of hotel development, shedding light on the step-by-step process, from site selection and zoning to financing and construction. He also opens up about the challenges of navigating a volatile market and how Witness Investment Group has adapted its strategy to continue thriving.Whether you're a budding entrepreneur, a real estate enthusiast, or simply curious about the inner workings of the hospitality industry, this episode is packed with valuable information and inspiring stories. Follow Josh Ramsey on LinkedIn

Jun 10, 2024 • 35min
A Family Legacy in Hospitality with Nick Massad
Join Josh as he sits down with Nick Massad III, a second-generation hotelier and Senior Vice President at American Liberty Hospitality. Nick shares his family's remarkable journey in the hotel business, from his parents meeting at a Sheraton in the 70s to their eventual acquisition of the American Liberty management company. Discover the challenges and triumphs of growing a family business, the importance of balance and adaptability, and the unique dynamics of working with family. Follow Josh Ramsey on LinkedIn

May 28, 2024 • 34min
From Pre-med to Principal of Capital Strategy with Sagar Patel
Sagar Patel, Principal of Capital Strategy with The Witness Investment Group discusses his journey from pre-med to the hotel industry, how The Witness Group identifies high-potential properties, and generating attractive returns in the hospitality industry.Follow Josh Ramsey on LinkedIn

May 3, 2024 • 35min
How to Own Your Very First Hotel with Grant Guinn
Hospitality veteran Grant Guinn shares his journey from working at Red Lion, to joining a large hotel brand and now, owning and operating his own hotel, the Tru by Hilton in Spokane Valley. Grant emphasizes the importance of being true to the brand's culture and investing in his team for a unique and successful hotel experience. Follow Josh Ramsey on LinkedIn