Tearsheet Podcast: Exploring Financial Services Together

We're kicking off a special podcast series where we explore this fascinating Gen Z deeper: their relationship with money, how they like to save, spend, and borrow money, their fears and aspirations, and their connections to social issues. This is part of the content series we've been doing on Steez, our branded work with Publicis Sapient on Gen Z and financial services. You can download our free Gap Z report on the disconnect between where banks think they are with this generation and what young customers really feel about their FIs, and what to do about it. Go to steezlife.co Our first podcast in the series is with Capital One's Shaun Rowley. Shaun is the National Capital One Café Executive, supporting all of the bank's Cafés throughout the country but calls St. Cloud, Minnesota home. He celebrated 20 years with Capital One this year. Since starting as a part time contact center associate, he has held multiple positions in front line teams, product, marketing, strategy, and analysis.

Welcome to our latest Tearsheet Live event. We're doing these weekly -- Wednesdays at 12 EST -- on Linkedin. Follow us here. I'm your host, Tearsheet editor, Zack Miller. Joining us is Hunter Somerville, creative director of Innovation Refunds. Occasionally we dig in to marketing and campaigns and how financial services and fintech companies are finding new ways to create leads, acquire new customers, and build brand. What's Innovation Refunds? Hunter Somerville, Innovation Refunds: The company has been around for a few years. And the mission is really to be a champion of small businesses. We feel like they're the backbone of the American economy and sometimes kind of overlooked and underappreciated. So, you know, the most powerful thing a small business can have, or medium sized business or any business for that matter is capital. So however we can we tried to make that happen. And currently, we're really focused on the ERC employee retention credit, which was part of the Cares Act. I think people are very familiar with PPP loans. USC was a part of that same, the Cares Act as the PPP loans. And so we're doing I think, a pretty darn good job at helping more and more small businesses, be aware of the ERC and take advantage of it if they are eligible. Listen to the whole episode: https://tearsheet.co/?p=55888

Welcome to another Tearsheet LinkedIn Live session. Joining me is Steven Faust, Dash Solutions CEO. Earlier this year, Prepaid Technologies rebranded as Dash. The company moved into a new corporate headquarters in Birmingham, Alabama. The company serves clients with 4 modalities: disbursements, rewards, spend, and pay. Stephen and I discuss the company’s rebrand and how that’s impacting the business. We discuss organic trends in the modalities where the firm competes. Stephen shares how Dash differentiates itself from a growing number of competitors and the impact the macroeconomy is having on his firm’s business.

Welcome to the Tearsheet Podcast. I'm Tearsheet's editor in chief, Zack Miller. One of the things I appreciate about Google’s approach to finding the right products and services in financial services and fintech to offer its users is that it’s playing the long game. A year ago, Jenny Cheng and her team launched Google Wallet which combines the payment capabilities of Google Pay with the convenience of storing things digitally that you would normally carry in a real world wallet, like a drivers license or a health insurance card. Jenny joins us on the podcast to discuss the market for mobile wallets and how she and Google wanted to stand out from the growing choices consumers have. She shares some demographic information about who uses digital wallets and who doesn’t, homing in on the ability to truly free a user from the constraints of a digital wallet as a potential avenue to get the over 40 year old set to finally adopt wallets. Jenny also describes the power of an ecosystem approach that Google has brought to Google Wallet, servicing merchants and consumers, yes, but also 3rd parties that are needed to create a more expansive offering. Jenny Cheng is my guest today on the show.

After years of competing in the US, core software provider Temenos now has over a thousand clients in the U.S., including Regions Bank. Nelly Rezny leads a team of business consultants across the Americas, responsible for working with financial institutions with all of their different transformation initiatives. Nelly joins me on the podcast to discuss the challenges banks are seeing in the market and how that impacts their technology and innovation plans. We talk about which technologies she sees as table stakes and what's coming down the pike. Nelly also shares her views about channels and the role core banking software can play in the future of financial services.

Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller. What I continue to find interesting is that the fintech tech stack peels away like an onion. Even the innovators have 3rd party innovation under the hood. Joining me on the podcast today is Tim Astanov, SVP, Product Commercialization & Partnerships at TabaPay. TabaPay is one of those companies that power payments for the fintech innovators, like SoFi, Remitly, Melio, and others. It offers direct access to 15 banking partners, 14 networks, multiple geographies, products and features in a unified API. Tim has an awesome background – previous to his current position, he was head of P2P in North America for Visa Direct and had important roles at Discover and Amex. We talk about the challenges and opportunities moving money in and out of bank accounts. Tim shares his views on the impact real time payments will have on the industry and its monetization efforts. Lastly we look to some of the biggest trends in the industry as a north star pointing where things are headed. Tim Astanov is my guest today on the Tearsheet Podcast.

Welcome to the Tearsheet Podcast. I’m Zack Miller, Tearsheet’s editor in chief. On today’s show, we’re going to explore opportunities. These types of opportunities we’ll be talking about don’t come around everyday but when they do, they can be transformative, if you’re able to really step up. I talk to Jannick Malling, co-CEO and co-founder of investing app, Public. For younger investors, the meme stock rally offered an opportunity to participate, many for the first time, in the stock market. And for Jannick and Public, it offered an even bigger opportunity: to scale rapidly. But this required smart moves – Jannick and team distanced themselves from competitor Robinhood’s revenue model, pay for order flow, which became an important topic as it opened and closed trading windows on popular meme stocks. Jannick recognized the power in this Game Stop moment and shares his thinking that went into strategizing around it. Last week, Public also released a new generative AI investment research tool called Alpha. It helps people, both newbies and experienced investors, learn more about the investment process and specific investments. Jannick shares his experience working with these new technologies, with a keen eye on how they can be used to service customers, and where they are headed in the future. Jannick Malling is my guest today on the Tearsheet Podcast.

On our most recent LinkedinLive session, we spoke all about partnerships and how today's environment of higher interest rates, inflation, and less venture money flowing through is impacting how firms collaborate with one another. Joining me was Sunil Sachdev, head of fintech and growth at Fiserv. Sunil's role cuts across the Fiserv organization as the company aligns the way it works with merchants and banks to the demands of today's customers. Here's my conversation with Sunil.

Portage is a fintech-focused venture fund that invests globally, with two different strategies: early-stage investing (seed to B) and growth-oriented investing (late stage). I spoke to Stephanie Choo, general partner at Portage as part of a LinkedIn Live session. She shared the impact that the drop in venture capital funding has had on the sector and fintechs, with fundraising down around 70% year over year and deal volume down 30% to 40%. But despite the tech recession, the venture capital investor believes that consumer balance sheets are stronger than she expected, opening up new opportunities in the fintech space. Steph also shared that the fall of SVB and First Republic, though disruptive, are catalysts for new firms to step in and serve SMBs and tech companies. Portage is thematically-driven, investigating and investing along two or three theses at any given time. Steph mentions two interests right now: the intersection between fintech and climate, and artificial general intelligence. Steph shared several highlights in the Portage portfolio, including Tallied, a modern payment processor, and global investments in investing and insurance. Here's my conversation with Portage's Steph Choo.

There’s a lot of talk about personalization being the Holy Grail of banking. Some firms even use the terminology hyper-personalization. But to be honest, few banks actually provide deeply personalized products. With all the tech advancements of the past decade, it’s still mostly one-size-fits-all banking. It’s not necessarily their fault, either. Given the history of banking and data siloed by products, banks can struggle piecing it all together. That’s changing though as creative technology solutions are able to help banks take a more customer centric approach and in doing so, get much better at providing personalized offers and pricing. For this episode I spoke with Amdocs' Benzium Aviv. Bentzi heads the Financial Services Unit within the Amdocs organization. We talk about the big trends toward personalized financial products, drawing from parallels in the telecommunications industry and the technology and business changes it went through. When you hear Bentzi speak, you can tell he's passionate about personalization in financial services. He's an optimist and also pragmatic, aware of the challenges banks and other FIs have to get personalization right. This podcast was produced by Tearsheet Studios. We worked closely with Amdocs, a global technology company with 40 years of experience providing personalized pricing and products to the telecommunications industry. The firm is increasingly active in the financial services industry, too. This is part one of a 2-part podcast series. There's also a guide available with the best of this interview: Unlock the power of personalized product offerings: 3 approaches for banks to provide the experiences their customers want. Download here: www.library.tearsheet.co/amdocs23