Can't Stop the Growth

In this episode, Chad talks about something we all secretly (or not-so-secretly) try to avoid: discomfort. But here's the twist—he's all about embracing it. Why? Because discomfort is the key to growth. Chad shares a powerful story from a Future Leader Series meeting, exploring how our choices—big and small—can either push us toward our goals or leave us stuck where we are. And yes, this is all about learning to love the uncomfortable stuff. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways Embrace Discomfort: Growth often requires getting comfortable with discomfort—it's a natural part of progress. Focus on Small, Daily Choices: Breaking big goals into small, manageable actions helps overcome overwhelm and stay focused. Develop the Right Mindset: Believe in yourself and your goal, and recognize that discomfort is a stepping stone to achievement. Higher Purpose: Tie your goals to a higher purpose to stay motivated during tough times.  

Imagine a company culture where everyone supports each other to be their best. This re-released episode is one of Chad’s favorites because it became the inspiration for this podcast’s name. Impact leadership - leading with purpose to serve others - is at the heart of Chad’s leadership style. He emphasizes how leadership is not defined by titles but by the ability to elevate those around you. This episode offers a fresh take on how intentional leadership can drive both personal and organizational success. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Key Takeaways: Impact Leadership: True leadership is about serving others and making a difference, not about titles or positions. Intentionality: Be intentional in your actions and goals. Intentional efforts lead to personal growth and the collective success of the team. Collaboration and Support: A great company is built on collaboration, where everyone supports each other and shares their knowledge and experiences.  

What if the secret to stopping “quiet quitting” is simpler than you think? Chad sits down with Kristi Skutvik—Chief Vibe Officer at Work Vibes, Founder of Skutvik Consulting, and all-around expert on creating workplaces where people want to be. Kristi’s not just about “culture” in the typical sense; she’s redefining it with one word: vibes. Kristi shares practical tips on fostering real engagement (and avoiding the dreaded “quiet quitting”), the role of accountability in a healthy culture, and why leading with genuine human connection is the key to long-term success. Listen in for no-fluff, actionable advice on building a company vibe that keeps your people connected and motivated—this one’s for you. Additional Resources: Kristi Skutvik on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

Traditional marketing is still relevant and more powerful than ever. In this episode, Megan Bedford talks with David Carroll, CEO of DOPE Marketing, to explore the innovative ways direct mail and data-driven strategies can grow home service businesses. David breaks down the evolution of direct mail marketing, the importance of using customer data to tailor campaigns, and how to leverage automation for hyper-targeted results. Whether you're looking to increase your marketing efficiency or are curious about how traditional marketing can thrive in a digital world, this episode is packed with actionable insights. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn Guest Links: dopemarketing.com David Carroll on LinkedIn Books David mentions: No BS Guide to Marketing to the Affluent by Dan Kennedy on Amazon Giftology by John Ruhlin on Amazon  

Chad talks with Mike Branson, President of Global Air at Rheem Manufacturing about leadership, mentorship, and building successful teams. Mike’s journey from the Navy to leading global air conditioning and heating innovations at Rheem showcases a deep understanding of leadership from the ground up. From his perspective, leadership traits like initiative, integrity, and intelligence start early. We also explore how Rheem uses a combination of acquisitions and organic growth to scale while keeping people at the center of every strategy. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Mike Branson on LinkedIn Rheem Manufacturing Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Get ready for an eye-opening dive into the future of HVAC and plumbing with Josh Teekell and Andy Fuselier from SmartAC.com. They're not just adapting to change—they're leading it, using tech and data to reshape customer experiences and drive growth. In this popular re-released episode, they join Chad Peterman to explore the impact of the pandemic, the rise of AI, and staying competitive amid the surge of private equity. Tune in for innovative strategies, growth insights, and a fresh look at where the industry is headed. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

In this re-released episode, Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices. Katie highlights the key strategies businesses should employ locally, including the underrated power of a well-curated Google Business Profile. They'll discuss the symbiotic relationship between agencies and clients, the customer journey, and the operational tactics necessary to capitalize on digital marketing leads. With insights into Local Service Ads and the critical components of a strong brand presence online, this episode is a goldmine for those looking to refine their approach to growth in practical, impactful ways. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn   

In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry. Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture. Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Learn how your call center isn’t just a call center but a marketing tool. They also discuss the process of expanding into new markets and the challenges and strategies involved. Get insight into the current economic climate and the potential impact of interest rates on businesses. Additional Resources Chad on LinkedIn Tommy Mello on LinkedIn   Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn  

In this episode, Chad Peterman interviews Seth Ure from GoodLeap and Steve White from Peterman Brothers about the key factors that separate successful home services companies from struggling ones, including the importance of leadership, execution, and having a plan. They also emphasize the value of surrounding yourself with smart people and being open to feedback. Get an insider’s view of the current market conditions and the future outlook, with a focus on the impact of interest rates and the role of financing in the HVAC industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

This is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program. Josiah shares his journey from being a maintenance technician with limited customer interaction to becoming a confident and effective communicator in the HVAC industry. He discusses how the DFS program helped him fill in the gaps, particularly in presenting options to customers and building trust through genuine conversations. Learn about the importance of letting go of the fear of being a "salesperson" and instead focusing on being a trusted advisor to customers. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program Episode 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program