Can't Stop the Growth To the Point: The $115M Texas Plumbing & HVAC OG Speaks | Alan O'Neill
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Feb 19, 2025 
Alan O'Neill, the visionary founder of the $115M Abacus plumbing and HVAC company, shares his journey from Dublin plumber to industry leader. He dives into how private equity is reshaping the trades, creating pathways for generational wealth. O'Neill emphasizes the critical role of structured training to develop skilled workers, while also spotlighting emerging tech like AI that enhances customer interactions. His insights on adapting leadership from outside the industry reveal new ways to drive innovation and success in a rapidly evolving landscape.
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Houston Heat
- Alan O'Neill's first plumbing job in Houston involved trench digging with Charlie Brown, who still works for Abacus.
- He was shocked by the heat, having just left Ireland during a "heatwave" of 70 degrees.
VIP Program Success
- Abacus shifted from individual service agreements to a comprehensive VIP plan covering all trades.
- This offers flexibility in inspections and includes free drain cleaning, surprisingly leading to more underground work.
Free Furnace Offer
- Offer free furnace installation (not the unit itself) during off-season months to increase home entries.
- This upfront discount attracts customers, often leading to upsells on higher-tier systems.