Alan O'Neill, the visionary founder of the $115M Abacus plumbing and HVAC company, shares his journey from Dublin plumber to industry leader. He dives into how private equity is reshaping the trades, creating pathways for generational wealth. O'Neill emphasizes the critical role of structured training to develop skilled workers, while also spotlighting emerging tech like AI that enhances customer interactions. His insights on adapting leadership from outside the industry reveal new ways to drive innovation and success in a rapidly evolving landscape.

In this chat, Alan O'Neill, a veteran in the home services industry and founder of Abacus Plumbing, shares his inspiring journey. He discusses the rise of trades as a source of generational wealth, driven by private equity's interest. Alan highlights the importance of fostering a strong company culture and innovative service expansions, like adding generator and insulation offerings. He also reveals how a revamped VIP program has enhanced customer loyalty and revenue. This conversation is a goldmine of insights for anyone in or curious about the trades!