In this chat, Alan O'Neill, a veteran in the home services industry and founder of Abacus Plumbing, shares his inspiring journey. He discusses the rise of trades as a source of generational wealth, driven by private equity's interest. Alan highlights the importance of fostering a strong company culture and innovative service expansions, like adding generator and insulation offerings. He also reveals how a revamped VIP program has enhanced customer loyalty and revenue. This conversation is a goldmine of insights for anyone in or curious about the trades!