Can't Stop the Growth

Discover how focusing on the critical 20% of your efforts can unlock explosive growth. Chad Peterman emphasizes the power of setting 10x goals to drive significant behavioral change. He explores the importance of personal discipline, leadership habits, and maintaining a mindset geared towards quality over quantity. Learn to control what you can, eliminate distractions, and make record-breaking days your new normal. This journey challenges listeners to break free from mediocrity and embrace the discomfort of real progress.

If dispatch still owns your day, this one is for you. In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab. If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Connect with George on LinkedIn Learn more about Probook Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why dispatch is the "hardest problem" and the best starting point for AI in the trades How to build batting orders that balance flips, close rates, and real dollars per call A simple framework for moving away from rigid time windows without destroying the customer experience How to handle reschedules earlier, with less drama and better scripting Why tools like ProBook can't fix a business that doesn't already know its numbers

Avoiding accountability is a silent killer of team culture. It's not just a one-time slip; small unchecked behaviors gradually lower standards. The podcast explores how leaders often choose comfort over honesty, leading to a culture of mediocrity. Real-life examples illustrate the dangers of ignoring issues like late arrivals and process failures. Emphasizing peer accountability, the host reframes it as care for team success, urging listeners to initiate those tough conversations that can revive their organizational culture.

Explore the messy reality of explosive growth as Chad Peterman reveals why sometimes you should stop hiring to truly thrive. He shares lessons learned from the chaotic COVID hiring frenzy and the importance of building strong leaders over merely adding staff. Discover the vital infrastructure needed to turn employees into leaders, alongside the importance of personal discipline and cultivating a culture that celebrates achievements. Chad inspires listeners to spot potential and commit to developing future leaders, ensuring lasting impact.

Why do some home service businesses stagnate while others thrive? Key insights reveal that trust and delegation are vital for scaling beyond $5M. The transition from operator to CEO is crucial, focusing on strategic leadership instead of daily tasks. Attention to booking rates and leveraging systems fosters self-accountability among teams. Targeted hiring based on weaknesses is essential for growth. Stay data-driven and embrace continuous learning to overcome challenges and unlock significant revenue potential.

Chad Peterman tackles the confusion that leads to a lack of commitment in home service teams. He highlights the importance of clarity and conflict, urging leaders to involve field professionals in decision-making. Practical strategies like teaching lead costs to CSRs and utilizing scoreboards can drive accountability. He emphasizes connecting daily tasks to larger family goals and the power of one-on-one meetings. By facilitating forums where technicians feel heard, leaders can foster a committed and high-performing team.

Home service owners face challenges even with heavy marketing investment. Matt Murray reveals how Peterman Brothers uses real-time data and marketing alignment to manage demand effectively. The conversation highlights the importance of transparency with metrics, agile tech testing, and a strong company culture built on trust. Innovations like AI and lead aggregators play a crucial role in boosting booking rates. Ultimately, it's about turning operational chaos into a structured growth system that keeps everyone engaged and informed.

Chad Peterman breaks down why most home service teams do not stall out because of talent or opportunity, but because leaders avoid conflict. Drawing from Patrick Lencioni's The Five Dysfunctions of a Team, Chad focuses on the "fear of conflict" and shows how quiet meetings and fake agreement quietly kill performance in HVAC, plumbing, and electrical businesses. Through stories from the early days at Peterman Brothers, Chad shares how a "just do what Chad says" style of leadership worked at a small size but began to break everything as the company grew. He contrasts top-down control with healthy, vulnerability-based conflict, where leaders invite pushback, ask better questions, and let their people challenge ideas before they reach the field. Chad also shows what this looks like in real home service situations: coaching a struggling technician without shaming their numbers, using meetings to crowdsource better membership conversations, and empowering a "purveyor of conflict" on the leadership team to pressure-test every big decision. If you are leading techs, installers, comfort advisors, or managers and you sense hallway chatter, passive resistance, or burnout on your team, this episode will help you build the kind of conflict culture that leads to stronger decisions, deeper buy-in, and faster growth. Take these conversations further inside The Arena, the free CSTG community for HVAC, plumbing, and electrical leaders who want to grow faster together: https://cantstopthegrowth.com/ Additional Resources: Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Conflict avoided today becomes bigger problems tomorrow. Healthy teams disagree openly, not in the hallway. Top-down "just do it" leadership breaks at scale. Leaders must go first in inviting pushback. Coaching with questions beats lecturing with numbers. Meetings should surface debate, not just updates. A "purveyor of conflict" strengthens every big decision. Launching at 70% and learning beats chasing perfection.

Andrew Hasty reveals that team dysfunction, not lack of talent, drives failure in home service businesses. He emphasizes the critical role of vulnerability-based trust in enhancing performance. Through personal anecdotes from his life, he illustrates how perfectionism and fear contribute to blame cultures. Hasty encourages leaders to embrace vulnerability by admitting mistakes and seeking feedback. He also challenges listeners to identify their own strengths and weaknesses, fostering growth within their teams.

Andrew Hasty, a leader at Peterman Brothers and advocate of conscious leadership, dives into creating win-for-all solutions. He explores how win-lose strategies lead to resentment, drawing parallels from history. Andrew emphasizes the importance of loyalty to outcomes, adapting processes, and the four key traits of candor, abundance, allyship, and curiosity in leadership. He shares engaging stories from his experiences and highlights the need for leaders to own failures and celebrate their team's successes.