Can't Stop the Growth

What happens when you give away 50% of your profits, hire people most companies overlook, and run your business on pure gratitude? Justin sits down with Katie Donovan, CEO of CAMP Digital, to talk about what happens when you lead with gratitude, share profits, and build a culture where people truly care. From second-chance hiring to the boldest bonus structure you’ve heard, Katie’s flipping traditional leadership on its head. They get real about imposter syndrome, mindset shifts, and why authenticity is the ultimate business advantage. This one’s fast-paced, people-first, and full of truth bombs. Let’s go. 🔥   Additional Resources: Listen to Win Your Mind, Win Your Market! Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Connect with Katie on LinkedIn Learn more about CAMP Digital Connect with Justin on LinkedIn Connect with Ryan on LinkedIn Learn more about Chiirp! Connect with Chad on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Abundance mindset leads to lasting business and team success. Gratitude resets mindset and boosts daily perspective. Diversity strengthens culture, decision-making, and resilience. Share profits, build ownership, improve retention and morale. Face imposter syndrome—acknowledge, challenge, and move forward.  

Discover the transformative power of gratitude in leadership through a heartfelt story of a handwritten note that shifted Chad's mindset. Learn how appreciation should be a systematic practice rather than just a catchphrase. Key insights include recognizing effort over mere results, the importance of specific praise, and how a brief, sincere note can create immediate impact. Explore daily gratitude practices that enhance mood and resilience, and tackle the challenge of expressing genuine appreciation in your team. Join the movement towards a culture of thanks!

What if the worst mistakes of your past became the fuel for your greatest success? 🏆 Weldon Long’s story is anything but ordinary. From serving 13 years in prison to building and selling multiple multi-million-dollar companies, he proves that mindset and consistency can completely rewrite your future. In this episode, Weldon brings his raw honesty, sharp wit, and proven sales strategies to the table, showing how taking full responsibility, mastering the fundamentals, and pushing through the inevitable “bullshit” of life can turn setbacks into stepping stones. Expect lessons on building resilience, overcoming objections, and creating unstoppable momentum in business and in life.   Additional Resources: Listen to the original episode! Learn more about To the Point Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Personal responsibility drives transformation and lasting success. Mindset and consistency fuel peak sales performance. Adversity creates opportunity for growth and resilience. Objections must be addressed proactively, not defensively. Success is simple: process, mindset, and consistent execution.  

In this enlightening discussion, Chad Peterman emphasizes that integrity is more about aligning thoughts, feelings, words, and actions than mere morality. He reveals how hidden feelings can fracture relationships at work and highlights that integrity isn't about perfection but about wholeness. Daily habits, like morning reading, can profoundly enhance leadership effectiveness. Chad also explores the importance of making impeccable agreements, taking 100% responsibility, and initiating clean-up conversations to repair trust and clarity in relationships.

Trade leaders often obsess over cost per lead while ignoring the bigger picture. In this Around the CAMPfire episode, hosted by Katie Donovan (Camp Digital CEO), Neal Zamore, Head of Marketing at Storr Group, reveals a proven system for managing “cradle-to-grave” KPIs across marketing, operations, and leadership. From dissecting cost per advertising to spotting red flags in cancellation rates, Neal equips HVAC, plumbing, and electrical owners with practical tools to scale profitably. His insights blend big-company discipline with the grassroots tactics every trade leader can deploy tomorrow. Additional Resources: Connect with Neal Zamore on LinkedIn Learn more about Storr Group Connect with Katie Donovan on LinkedIn Follow CAMP Digital on LinkedIn Learn more about CAMP Digital Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: CPL is not cash: Pair cost per lead with cost of advertising to see real efficiency. Cradle-to-grave funnel: Track spend, calls, set rate, dispatch, turnover, and tickets weekly to catch red flags fast. Smoking gun metrics: When revenue dips, use funnel data to pinpoint cancel spikes, staffing gaps, or scheduling issues. Seasonality matters: HVAC CPLs vary heavily by season, while plumbing CPLs trend lower year-round. Grassroots still wins: Stickers, yard signs, and everyday branding deliver more leads than just spending more. Freedom with fences: Inspire creativity by setting conditions of satisfaction, not micromanaging.

Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers who’ve never worked in the field leaving owners frustrated and teams overwhelmed. In this episode of Can’t Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction. If you’ve ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Don’t forget to use code GROWTH10 when booking a call with James. Additional Resources: Connect with James Hatfield Set a meeting with James  Learn more about LiveSwitch LiveSwitch Pricing Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Software should solve real problems: Too many tools are over-engineered. The best tech comes from people who’ve lived the trades. Pace your growth initiatives: Don’t burn out your team by trying to fix everything at once. Focus on the highest-value areas first. Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience. Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively. Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity. Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.

Ever felt the real chat happens outside the meeting room? Discover the vital role of candor in leadership as conversations shift from harshness to openness. Learn how 'I' statements foster dialogue and trust, instead of defensiveness. Chad highlights the perils of avoiding honest discussions and how they erode team engagement. By building strong one-on-one relationships, leaders can cultivate a culture that thrives on vulnerability and collaboration. It's time to initiate small, candid conversations for powerful team growth!

In this conversation, Todd Sylvester, a mental fitness coach and author, reveals how the real obstacle to personal growth is often our own thinking rather than external factors. He emphasizes the power of rewriting negative self-talk into affirmations and the importance of accountability in overcoming a victim mindset. Todd shares practical tips like a transformative 15-minute morning routine and underscores that embracing simplicity and consistency leads to lasting change. The discussion is full of raw stories, humor, and empowering reminders that there’s nothing wrong with you.

Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated. They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn’t about replacing people—it’s about optimizing them. From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond. 🚀 Join The ARENA - the free online community for home services leaders: https://cantstopthegrowth.com/ Additional Resources: Connect with Tyson on LinkedIn Discover more about Avoca Connect with Matt on LinkedIn Learn more about Call Dad Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/ Key Takeaways: AI Enhances, Not Replaces: The best contractors use AI to optimize CSRs and technicians, not cut headcount. Boosting CSR Productivity: Filtering junk calls through AI keeps CSRs fresh for high-value opportunities and reduces turnover. Customer Experience Wins: Faster booking and shorter hold times create happier customers and drive referrals. Strategic Scheduling: Using equipment age and call scoring helps leaders prioritize opportunities that drive installs. Operational Insights: Call center data reveals when and where to add technicians, aligning workforce with demand.

☎️ Missed calls = missed opportunities. But what if AI could change that game forever? Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she’s reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services. Michelle doesn’t shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren’t here to replace people, but to supercharge them. We’re talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡 Tune in for a fun, insightful, and practical conversation that will leave you rethinking what’s possible for your business, and your team.   Additional Resources: Connect with Michelle on LinkedIn Learn more about Pink Callers Connect with Brad on LinkedIn Ready to Chat Smarter? Grab Your Free ZyraTalk Demo! Learn more about Zyratalk Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Pink Callers provides dedicated, accountable CSRs with flexible support options. AI enhances CSR roles, boosting skills and earning potential. Human-in-the-loop ensures AI and people work seamlessly together. Tools like Dialpad and Motion improve efficiency and accountability. The future of service blends AI innovation with people-first leadership.