Can't Stop the Growth

Eddie Geller, founder of SKOR, is passionate about revolutionizing workplace culture measurement. He discusses how businesses must shift from gut instinct to data-driven leadership metrics that truly gauge performance. Transparency during tough times aids team unity, while consistent practices can bridge gaps between field techs and office staff. Geller emphasizes that leadership effectiveness should focus on behavior, fostering trust and engagement, ultimately enhancing team dynamics and contributing to organizational success.

In this episode, Laura Koester, Head of Marketing at Champions Group, joins Katie to talk shop—and it’s anything but boring. 🎙️ From her start in telecom and veterinary marketing to leading strategy in the trades, Laura breaks down what it really takes to succeed in today’s home services landscape. Fewer leads? No problem. It's all about base hits, big trust, and data that actually matters 📈. If you're into real talk about scaling smart, empowering teams, and staying sane in shifting markets—this one's for you!   Additional Resources: Connect with Laura on LinkedIn  Connect with Katie Donovan Follow Camp Digital on LinkedIn Learn more about Camp Digital Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn    Key Takeaways: Fewer leads, higher quality: Prepare for this new norm by treating every lead like gold. Marketing is now about consistent base hits—not one-off wins. Success starts with strong operations; marketing can’t cover operational gaps. Planning 20 weeks ahead creates structure that enables flexibility and rapid adjustment. Empower your team to act like owners—owning revenue outcomes, not just tasks.  

Chad explores the vital 'Law of Buy-In' and how trust in a leader plays a crucial role in realizing a vision. He discusses the importance of character, competence, and credibility in gaining commitment from a team. With engaging stories and relatable insights, the conversation emphasizes building strong relationships and personalized communication. Listeners will learn how fostering buy-in can energize teams to innovate and take ownership, making it essential for effective leadership.

Ryan Fenn, Founder of Chiirp, and Justin Judd, a seasoned software developer, share insights on transforming lead management with text automation. They discuss how automation can capture missed opportunities, turning leads into revenue. With texting boasting a 99% open rate, they highlight its effectiveness over traditional methods. The duo explores the balance of human interaction and tech enhancements, encouraging businesses to automate repetitive tasks and streamline communication for better growth. Discover how to plug revenue leaks and enhance customer engagement!

Andrew Hastie, COO of Peterman Brothers and a veteran in educational leadership, discusses the transformative power of leading by example. He dives into the 'Law of the Picture,' showcasing how actions often speak louder than words in building trust and a thriving culture. From battlefield insights to relatable office anecdotes, he emphasizes that modeling core values can uplift team morale. Hastie highlights that the toughest moments reveal a leader's true character, reminding us that our teams are always watching how we lead.

Heather McLeod, Chief Growth Officer at Authority Brands, dives deep into modern marketing strategies in the home services industry. She emphasizes the importance of smarter lead generation, revealing that true growth comes from uncovering hidden revenue through call analysis. The conversation shifts to how elite marketers must align closely with operations and focus on the entire customer journey for improved outcomes. Heather also highlights the potential of cross-selling and utilizing existing customer data to drive future growth. Buckle up for some actionable insights!

Chad Peterman dives into the Law of Empowerment, revealing that simply delegating isn't enough. He emphasizes the need for context and clarity in leadership, explaining why team members must understand the 'why' behind their tasks. Real-life examples highlight the challenges of letting go of control and the importance of communication in fostering trust. By encouraging transparency and sharing success metrics, leaders can nurture growth and build stronger teams, ultimately turning potential into performance.

Is your leadership helping your team grow—or holding them back? In this powerful conversation, Chad Peterman sits down with Andrew Hasty to unpack the first 10 irrefutable laws of leadership through the lens of real-world HVAC and home service business challenges. From overcoming limiting beliefs to building a people-first culture, this episode is a masterclass in self-awareness, leadership development, and scaling trades companies the right way. Perfect for service business owners and leaders who want to: Improve HVAC leadership skills Create a culture of continuous growth Scale their home service business with intention Coach frontline teams to higher performance Balance vision and daily accountability Discover how to lead through ambiguity, earn team respect, and coach in real time—all while staying grounded in long-term business growth. 🔧 Subscribe to Can't Stop the Growth for more episodes on HVAC leadership, home service business growth, and building strong cultures in the trades. Additional Resources: Andrew on LinkedIn Book: The 21 Irrefutable Laws of Leadership by John C. Maxwell Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Leadership Limits Business Growth When Development Stops Empowerment Drives a People-First Culture in the Trades Small Daily Improvements Fuel Home Service Business Growth Respect Is Earned Through Action, Not Authority Leadership Intuition Is Built Through Repetition and Curiosity

Karen Balko, co-owner of Vector Services, discusses her journey from financial struggles to scaling a $6.7 million HVAC and electrical company in the Twin Cities. She emphasizes the power of servant leadership, sharing how answering customer calls at 2 AM has built trust. Karen highlights the importance of a strong brand and company culture in attracting talent. The couple's insights on navigating growth, personal anecdotes, and the humor in their challenges offer invaluable lessons for aspiring entrepreneurs in the home services industry.

In this conversation, Dr. Kevin Berkopes, CEO and Cofounder of MathTrack, delves into the world of learning organizations. He emphasizes that mistakes are essential for growth and should be integrated into feedback loops. Dr. Berkopes advocates for real education that champions understanding the 'why' over merely teaching the 'how.' He draws parallels between storytelling and organizational culture, highlighting how leadership rooted in vulnerability and empathy nurtures loyalty and innovation. It's a pivotal discussion for today's evolving workforce!