Bill Mudd, President & COO at Churchill Downs, discusses the importance of operational processes for customer experience. Topics include prioritizing operations, employee training, and the history of the Kentucky Derby. Learn how to structure operational priorities, root out liabilities, and create a memorable experience for customers.

Hal Rosenbluth and David Novak discuss implementing cultural values globally, coaching employees for success, and driving innovation in companies. They emphasize the importance of leadership in shaping organizational culture, knowing when to transition team members, and embracing change for growth. The podcast also introduces a leadership devotional app for daily insights.

Hal Rosenbluth, CEO of New Ocean Health Solutions, discusses challenging the status quo, fostering innovation in the workplace, and spotting unmet needs. He emphasizes the importance of consistency in work culture and shares insights on building a business around unidentified needs.

Kevin Hochman and David Novak discuss integrating fun into workplace culture, focusing on product strategy, driving innovation, and exploring trends like margarita sales and alternative drink choices.

Kevin Hochman, CEO of Brinker International, discusses the importance of making bold decisions and simplifying menus to drive growth. He shares insights on pricing strategy, innovation keys, and tips for young leaders to gain buy-in for initiatives.

David Novak shares his favorite Masters memory, advises leaders on handling criticism after changing their minds, and discusses his mental process for staying focused in business. The podcast also explores the importance of decisiveness, explanation, and commitment in leadership and business.

Listen to professional golfer and defending Masters Champion Jon Rahm as he discusses the power of setting short-term goals, shares surprising insights about happiness, offers practical tips for work-life balance, and reveals stories from the 2023 Masters tournament. Learn why owning decisions is crucial to success in leadership and golf.

Neil Blumenthal and Dave Gilboa, co-founders of Warby Parker, discuss leadership with David Novak. They explore breaking down silos in companies, pricing strategies, and balancing innovation with brand consistency. The podcast provides insights on fostering collaboration, competitive advantage, and customer experience focus.

Warby Parker's Co-CEOs Neil Blumenthal and Dave Gilboa discuss the importance of fast information flow for smart decision-making and unity in organizations. They highlight strong partnerships, brand identity for creativity, handling disagreements, and success in retail. Explore their journey revolutionizing the glasses industry and maintaining a successful co-CEO dynamic.

Leadership insights from a diverse range of guests including CEOs, coaches, and military leaders. Topics cover learning from failures, leadership in sports, nurturing a culture of continual learning, discovering key customer segments, and reflecting on memories and positivity.