Dr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California, San Francisco, serves as a major academic teaching site, the City’s only Level 1 Trauma Center, and its only 24/7 psychiatric emergency department. With its almost 6,000 DPH and UCSF staff and providers, annually ZSFG serves more than 100,000 patients, provides more than 20% of the City’s inpatient care, psychiatric emergency and inpatient services, and almost 365,000 full-scope ambulatory primary and specialty care visits. ZSFG serves all San Franciscans and is focused on its most vulnerable citizens, with the vast majority of its patients on Medicaid, Medicare or uninsured. Prior to her appointment at ZSFG, Dr. Ehrlich served as the Chief Executive Officer, Chief Medical Officer, Vice President of Ambulatory Care Services, founding Medical Director of the Ron Robinson Senior Care Center and Assistant Health Officer for the San Mateo County Health System. Dr. Ehrlich also has extensive background and knowledge of public health policy and finance at all levels of government, having served as Budget and Planning Director for the San Francisco Department of Public Health and a health care analyst within the California State Legislative Analyst’s Office. She is a Lean-certified physician executive with extensive expertise leading and transforming public health care organizations serving diverse and vulnerable populations. During 2019 she led ZSFG’s Epic go-live and beginning in early 2020 its response to the COVID-19 pandemic. Dr. Ehrlich received her BA in Public Policy Studies from Duke University, her Master’s in Public Policy from the Goldman School of Public Policy at the University of California, Berkeley, and her MD from the University of California, San Francisco. She is board certified in Internal Medicine and completed her primary care internal medicine residency at Brigham and Women’s Hospital, a Harvard University-affiliated training hospital. She previously served as the Chair of the Board for the California Association of Public Hospitals, and Chair of the Board for America’s Essential Hospitals. She currently is a Trustee for the California Hospital Association. She continues to practice primary care internal medicine at the Richard Fine People’s Clinic on the ZSFG campus.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to see what’s possible and inspiring them to believe in better so they can own and achieve personally, meaningful success. Sherri strives to live and lead by Dale Dauten’s code: Think like a hero - Who can I help today? Work like an artist - What else can we try? Refuse to be ordinary - Pursue excellence and kill it. Celebrate – but take no credit. She is the wife of Kennen Brooks, mother to six young men, mother-in-law of two, and “Nonna” to one spoiled grandson.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership philosophy includes a purpose-driven, principle-based servant leadership approach focused on coaching and developing people to improve processes and achieve safer, better, higher-value health care.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance. An in-demand speaker, she’s the three-time Award-winning author of Clarity First, The Outstanding Organization, and Value Stream Mapping. For more information, please visit www.tkmg.com and www.tkmgacademy.com.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical Center. Joining the Supply Chain team as a Sr Process Engineer and moving into an Assistant Director role, she hit the ground running during the pandemic and hasn’t looked back!   Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mike Martyn, Founder and President of SISU Consulting Group, discusses the importance of engaging people in a change process. They explore the meaning of 'Sisu' and turning around struggling companies. They also delve into creating a culture of improvement in healthcare and express appreciation for Mike's contributions.

Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company® , The Kroger® Co., The Coca-Cola Co.® , Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. Also, Chris has worked with Yum Brands, Chick-Fil-A, Neighborly Brands, Loan Market, Hard Rock Cafe, Bridgestone, and Tailored Brands. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations. Chris’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a con-sultant, managing director, and general manager within the organization. Chris launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, Chris has maintained a single focus: to help organizations get results through improved execution. Chris and his wife Constance are the proud parents of five daughters and two sons. His love of family is combined with his passion for boating, water sports, coaching, and trying to keep up with his children. Known for his high energy and engaging message, Chris has become a highly sought-after speaker and advisor on strategy execution. Chris has presented at the largest leadership conferences in the world, including Global Leadership Summit and World Business Forum. The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine”, Paul speaks internationally, and blogs regularly at www.pauldechantmd.com Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Morgan has over 30 years' experience in Lean and 20years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation ,improving customer, staff experiences and improved Health and Safety. Thelegacy capabilities of Business Improvement have resulted in over 23international awards and chairing 27 international conferences around BusinessImprovement. Morgan is an international award-winning author and written 5books. He has led a business unit with overall P&L accountability of $167Mand led an organisation to be the first bank to a Shingo award. He is also aChartered Engineer, Certified Master Black Belt, Lean Master and ExecutiveCoach. Morgan has leadership experience inMarine, manufacturing, government, military, mining, utilities,telecommunications, oil and gas, banking and supply chain.Author of 7 books, two of which have wonShingo Prize publications awardsLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

John Grout is the David C. Garrett Jr. Professor, formerdean, and award-winning teacher in the Campbell School of Business. Dr. Grouthas researched lean supply chain management and mistake-proofing (a.k.a.Poka-Yoke) extensively and published numerous articles on the topic.  In2004, John was awarded the Shingo Prize for his paper, “The Human Side ofMistake-Proofing” with Douglas Stewart.  John has also consulted with alarge variety of firms to mistake-proof their processes.  John's book Mistake-Proofingthe Design of Health Care Processes can be downloaded here: http://bit.ly/3YL7g57.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.