Connecting the Dots

Wendy K. Smith is a Harvard educated, award-winning academic and the Dana J. Johnson Professor of Management and faculty director of the Women’s Leadership Initiative at University of Delaware. She is an expert on organizational paradoxes, exploring how leaders and individuals effectively respond to contradictory, yet interdependent demands. She spends her time continually working to better manage the paradoxes of life that we all face.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tom Webb, DBA is the co-founder and managing partner of CareKate, LLC, a firm focused on supporting those who support the health of an aging loved one. Tom's extensive background in healthcare, engineering, and business informs his unique perspective on healthcare consumerism and the future of AI in healthcare. Tom also serves as Adjunct Faculty at Rush University and National Louis University, teaching courses on data management, statistics for business data analytics, and healthcare quality. His academic research focuses on healthcare quality measurement and price transparency. Tom held various roles at Rush University Medical Center, including AVP - Quality Analytics, Manager – Clinical Resource Management, and Performance Improvement Consultant. His experience spans over a decade in the chemical and food industries, where he focused on engineering products and processes, including automotive paints, biocide plastic additives, and liquid sweeteners. Tom's diverse expertise positions him to offer valuable insights into the intersection of technology and healthcare. He holds a DBA with a focus in Data Analytics from Grand Canyon University, an MBA from the University of Chicago Booth School of Business, and a BS in Chemical Engineering from the University of Illinois at Urbana-Champaign.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Morgan started 4 years ago in BMA Daunia and is the BOS CoE Practice Lead. Morgan has over 30 years' experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation, improving customer, staff experiences and improved Health and Safety. The legacy capabilities of Business Improvement have resulted in over 23 international awards and chairing 27 international conferences around Business Improvement. Morgan is an international award-winning author and written 8 books, two of which have won Shingo Prize publications awards. He has led a business unit with overall P&L accountability of $367M and led an organisation to be the first bank to a Shingo award. He is also a Chartered Engineer, Certified Master Black Belt, Lean Master and Executive Coach. Morgan has leadership experience in marine, manufacturing, government, military, mining, utilities, telecommunications, oil and gas, banking and supply chain.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Jenn Christison grew up wanting to change the world as a teacher, social worker, or stand-up comedian. After exploring all three, she discovered her most significant impact could be made by leading organizational transformation.With over 15 years of experience as a performance improvement consultant, senior leader, facilitator, and coach across multiple industries and sectors, Jenn brings a wealth of expertise to her work. Her educational background in Society, Ethics, and Human Behavior has shaped her improvement framework, emphasizing team and leadership development alongside technical process improvement.Committed to the principles of respect for people and continuous improvement, Jenn owns and operates Seven Ways Consulting. She helps motivated leaders become even better through custom coaching, facilitation, and education services. Known for her upbeat, optimistic approach, Jenn encourages hands-on experimentation that enables rapid, engaging improvement.In her spare time, Jenn enjoys reading fiction, inhaling the scent of Pacific Northwest pine trees, and baking treats for her loved ones. You can still find her playing stand-up comic if you know where to look.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Peter Lowe is Director of Improvement at The Dudley Group NHS Foundation Trust in England. He founded the Dudley Improvement Practice which is the organisation’s Continuous Improvement system used across The Dudley Group Acute and Community care settings.  Peter believes in a person-centred approach to improvement and uses the concepts of compassionate leadership, and Nancy Kline’s ‘Time to Think’ way of being to support healthcare professionals with their amazing ideas for improving services for patients.Peter has taken the work of Mike Rother and Tilo Schwarz to produce an Improvement Kata and Coaching Kata development programme which is double accredited with Continuous Professional Development (CPD) Standards Office and the Kata Competency System (KCS) licensed by Cardiff University.Peter also has his own improvement consultancy business; Continuous North and provides training and coach development for improvement teams in the National Health Service.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Andy is a keynote speaker, best-selling author and ‘recovering academic’. He specialises in positive psychology and the science of human flourishing. The reward for grinding out his PhD is that Andy gets to call himself a Dr of Happiness. If you put the cheesy title to one side, the good doctor believes there has never been a more important time to focus on mental health and wellbeing.  Andy heads up a not-for-profit training company with an enviable client list, including Microsoft, Astra Zeneca, Jaguar Landrover, IKEA and the National Health Service. The surplus is ploughed into school and community projects. Andy has been described as a ‘wellbeing revolutionary’. His mission is to change the narrative and re-focus psychology away from what’s wrong with people to what’s right. His messages act as a gentle nudge towards people taking charge of their own mental health.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Hanah Polotsky, MD, MBOE is a physician executive with twenty years of progressive leadership experience in value-based healthcare, operations, and medical group management. With her proven track record of evaluating company needs and utilizing operational excellence, she facilitates cross-functional redesigns to improve healthcare access, quality, and patient experience followed by anchoring change in new systems, skills, and behaviors.Originally from Belarus, Hanah graduated from New York University with a Bachelor's in Biochemistry and received her medical degree from Albert Einstein College of Medicine, where she completed her residency in Internal Medicine. After a few years as a clinician educator, she completed Endocrinology Fellowship at New York Hospital – Cornell and Memorial Sloan-Kettering Cancer Center. In her various roles including Director of Operational Excellence, Vice President of Medical Home Care Delivery, and Enterprise Regional Medical Director, she developed many innovative physician leaders. As a practicing physician, boarded in Internal Medicine and Endocrinology, she seamlessly integrates exam room experiences into leadership coaching.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mike is Executive Director for the Center for Quality People & Organizations (CQPO). Mike Hoseus brings both manufacturing operations and specialization in Human Resource experience to CQPO. CQPO is an organization developed in 1999 as a vision of Toyota Motor Manufacturing to share Lean Quality philosophy and human resource practices with education, business, and community organizations. CQPO current projects with Toyota include New Hire selection and training process, Team Leader and Group Leader post promotion training, Quality Circle Leader and Manager training, and Global Problem Solving for all levels. Mike is co author with Dr. Jeffery Liker (Author of the Toyota Way) of Toyota Culture. Mike is an adjunct professor with the Lean Enterprise Institute.  Prior to CQPO, Mike was a corporate leader for 13 years at Toyota Motor Manufacturing’s Georgetown, Kentucky, plant both in Human Resources and Manufacturing. As Assistant General Manager in Human Resources, his responsibilities included personnel, safety, HR development, employee relations, benefits, training, and manufacturing/human resource teams for a plant of 8000 team members. His major initiative was development of the enhanced relationship between Human Resource and Manufacturing. Mike’s operational responsibilities in manufacturing started in 1987 as a front line supervisor in vehicle assembly. This included all aspects of safety, quality, productivity, cost and morale for operations. With experience as Assembly Plant Manager and eventually Assistant General Manager, his responsibilities increased to include both assembly plants including operations, maintenance, and engineering. Mike currently supports organizations with Lean Culture transformations focusing on the roles of Executive Management and Human Resources and how the Quality People Value Stream integrates with the Operations Value Stream.  Mike has served and contributed to numerous community boards such as the Kentucky Community and Technical College System and the Lexington Mayor’s Partnership for Youth. Mike has degrees in Business and Psychology from Xavier University and a Masters of Arts in Counseling from Asbury Theological Seminary. Mike’s wife, Suzy and he are co-founders of CMH, Inc. and Life Learning Ministries and have three children, Ben, Leah and Lindsay as well as daughter in law, Jessica (Ben).Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Chris is a multi-award winning author, international speaker, and coach. He is a certified Shingo Institute master-level trainer, a Shingo Institute Faculty Fellow, Examiner and Member. He coaches executive teams and transfers continuous improvement knowledge across all levels of an organisation. Chris is also the author of three Shingo Publication Awards for books he has co-authored.Brad is a senior leadership coach focused on helping leaders improve themselves and their organization to create a better future economically, socially and environmentally for future generations. He is host of the Enterprise Excellence Podcast and Community, author of the book "Agile Sales", and a certified trainer and coach in Lean Six Sigma and the Agile Education Program.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Sarah Hyndman is the author of the book Why Fonts Matter (Gingko Press), a keynote speaker and the founder of Type Tasting (www.typetasting.com). She explores what happens to your brain on words: from sight to senses. As a designer-researcher Sarah has been a typosensory expert since 2013. She has co-published papers with Professor Charles Spence of the University of Oxford. Sarah combines her findings with collated research. She translates this into multisensory experiences and interactive demonstrations. Her talks are packed with audience participation and live experiments. Her experiment-themed events are designed to engage curiosity.  Sarah creates experiences that transform what audiences feel, think, taste, smell and do.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.