Connecting the Dots

Derek Leiner trained in internal medicine at VCUHealth and the Richmond VA Medical Center. In 2018, he completed a year as Chief Resident for Quality and Safety, a national VA QI and safety training program then began as a staff physician at the Richmond VA Medical Center.  His career has included teaching, education leadership as an Associate Program Director for a medicine training program, and safety culture leadership.  Derek currently works as an academic hospitalist and is the physician champion for high reliability at the Richmond VA Medical Center.  He has a passion for humanism, collaborative care, and just culture.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Gemma Jones, a Continuous Improvement expert and founder of SPARK Improvement, shares her journey from studying Mechanical Engineering to becoming a champion of process enhancement. She stresses the importance of understanding existing processes before pushing for change, using a mountain metaphor to illustrate this journey. The conversation navigates the complexities of process analysis, the significance of accurately mapping workflows, and how to effectively balance coaching metrics. Gemma emphasizes the power of engaging stakeholders and unlocking insights for making impactful improvements.

Gemma Jones, an accomplished improvement coach and trainer, discusses the journey of overcoming obstacles in personal and professional growth. She highlights common challenges and shares insights on the transformative power of coaching. Using golf as a metaphor, she emphasizes clarity in addressing true barriers and introduces practical strategies like an 'obstacle parking lot'. Gemma also underscores the importance of building trust in coaching relationships, particularly in high-pressure environments like healthcare, fostering growth through supportive connections.

Jenn Christison grew up wanting to change the world as a teach Worker, social worker, or stand-up comedian. After exploring all three, she discovered her most significant impact could be made by leading organizational transformation.With over 15 years of experience as a performance improvement consultant, senior leader, facilitator, and coach across multiple industries and sectors, Jenn brings a wealth of expertise to her work. Her educational background in Society, Ethics, and Human Behavior has shaped her improvement framework, emphasizing team and leadership development alongside technical process improvement.Committed to the principles of respect for people and continuous improvement, Jenn owns and operates Seven Ways Consulting. She helps motivated leaders become even better through custom coaching, facilitation, and education services. Known for her upbeat, optimistic approach, Jenn encourages hands-on experimentation that enables rapid, engaging improvement.In her spare time, Jenn enjoys reading fiction, inhaling the scent of Pacific Northwest pine trees, and baking treats for her loved ones. You can still find her playing stand-up comic if you know where to look.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Richard Winters, M.D. is an emergency physician at Mayo Clinic in Rochester, Minnesota. He is the director of leadership development for the Mayo Clinic Care Network, a member network of over 47 national and international healthcare systems. Dr. Winters develops and delivers leadership programs and provides executive coaching for leaders around the world. Dr. Winters authored the Wall Street Journal bestselling book You’re the Leader. Now What?: Leadership Lessons from Mayo Clinic, which was published by Mayo Clinic Press on September 6, 2022. And he serves as core faculty for the Accelerate Leadership Program at Mayo Clinic.Dr. Winters is a consultant in Emergency Medicine and finance chair for the Midwest Department of Emergency Medicine at Mayo Clinic in Rochester, MN. He serves on the Rochester Emergency Department Executive Committee and the Specialty Council for Emergency Medicine.Prior to returning to Mayo Clinic in March of 2015, Richard served as the President of an 800-physician medical staff, President/CEO of an Independent Practice Association in the Central Valley of California with 450-physician members, as CEO of a Physician Hospital Organization, and as Managing Partner of a democratic emergency medicine partnership.He is a graduate of the University of Texas at Dallas Executive and Professional Coaching Program and is an International Coaching Federation professional certified coach. Richard completed a Healthcare Management Executive MBA from the University of Texas at Dallas and UT Southwestern Medical Center.  He obtained a Bachelor of Science in Biological Sciences from the University of Illinois at Chicago. Dr. Winters attended Mayo Medical School from 1990-1994. He is board certified and residency trained in Emergency Medicine from the University of California, San Francisco at Fresno.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Gemma is an Improvement Coach, Trainer, and Visual Facilitator, based in the UK and working globally. Gemma started her career in Engineering and quickly found a passion for Improvement. She spent 20 years in Manufacturing across numerous industries, then in 2019 she left employment to build her own business. Gemma's mission is to help organizations and individuals be the best they can be, by helping people SEE, helping people THINK, and helping people CHANGE.Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.Gemma is based in Cheshire in the UK, working globally.www.sparkimprovement.co.ukhttps://www.linkedin.com/in/gemma-jones-spark/Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Kian Gohar is a futurist, AI researcher, and Founder/CEO of Geolab, a research lab helping organizations build the next frontier of Human-AI collaboration through training and strategy.A former executive director of the XPRIZE Foundation and Singularity University, Kian has coached the leadership teams of dozens of Fortune 500 companies on AI, innovation, and the Future of Work.His latest research on Human-AI collaboration has been featured in the Harvard Business Review, Financial Times, NPR, and the Wall Street Journal.In 2022, he co-wrote the bestselling book “Competing in the New World of Work”, published by Harvard Business Review and translated into 7 languages.He’s a graduate of the Harvard Business School and serves on multiple corporate and nonprofit boards.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Nancy Kline pioneered of the body of thought and practice known as The Thinking Environment. Her research through teaching, lecturing, coaching, and working with individuals, professionals, executives, and organizational teams around the world continues to develop this work.She also is Founding Director of Time To Think, a global leadership development and coaching company that specializes in the Thinking Environment.An acclaimed author, Nancy has published four books on the Thinking Environment, including the bestseller, The Promise That Changes Everything: I Won’t Interrupt You (Penguin Random House), and the 25-year bestseller Time To Think: Listening to Ignite the Human Mind (Cassell Hachette).Nancy is also Visting Lecturer at The Henley Business School. Born and raised in New Mexico, Nancy is a US and UK citizen and lives in Oxfordshire with her English husband, Christopher Spence.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Emily Swaney is the Senior Director of the Lean Promotion Office at OhioHealth, a 16-hospital healthcare system based out of Columbus, Ohio. She has a degree in Operations Management and Marketing complimented by 14 years of experience in lean facilitation. Emily’s passion is creating a culture of problem solvers, and she has partnered with the Shingo Institute, ISE, and Catalysis in publishing articles, webinars, and podcasts on this topic. Emily is a coach for the Ohio State University’s Masters of Business in Operational Excellence program and is also the owner of Advance Lean Consulting LLC, which focuses on partnering with organizations early in their process improvement journey through custom development and support of Lean roadmaps.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

As Baptist's chief medical information officer, Dr. Lancaster works to improve the effectiveness and usability of health care technology for physicians and other providers. He is also a part-time internist for the Baptist Medical Group. After his residency, Dr. Lancaster completed a clinical informatics fellowship and earned a master's degree in applied clinical informatics from Vanderbilt University. He was the chief medical information officer at West Tennessee Healthcare in Jackson, Tennessee, before joining Baptist.Dr. Lancaster is board certified in internal medicine from the American Board of Internal Medicine and board certified in clinical informatics from the American Board of Preventive Medicine. He is a member of the American College of Physicians and the American Medical Informatics Association.Dr. Mason is a board-certified general surgeon and native of New Albany, Mississippi, where he practiced for 22 years at Baptist Memorial Hospital-Union County. Dr. Mason serves as chief medical officer at Baptist Memorial Hospital-DeSoto in Southaven, Mississippi, focusing on medical staff relations, quality of care and patient satisfaction. He earned his undergraduate and medical degrees from The University of Mississippi and completed his residency at Vanderbilt University Medical Center.Skip Steward earned an MBA and has leadership experience in many diverse industries, including automotive, machining, food, service and health care. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt and a certified Lean Champion. Steward is a certified trainer in Training Within Industry (TWI) Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills, and he has spoken both nationally and internationally.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.