

Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books

Apr 7, 2022 • 32min
Looking at Top Performers versus Average Performers with Gena Futral
Gena Futral is the Executive Principal, Reliability and Management Systems at Vizient. She leads their HRO, regulatory compliance and PSO offerings. She is a nurse by background, critical care and CV service line administration.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mar 31, 2022 • 35min
Hospital @ HOME with Dr. Stephanie Murphy and Colleen Hole from Atrium Health
Dr. Stephanie Murphy is a Board Certified Internist who works as a Hospitalist. She has been Medical Director of Atrium Health Transition Services since 2015. In 2020, she became the Medical Director of Atrium Health Hospital at Home. She also serves as one of the Co-Medical Directors of Atrium Health Mobile Integrated Health. Colleen Hole serves in a dual role at Atrium Health (formerly Carolinas HealthCare System) as Vice President, Atrium Health Hospital at Home Administrator and Chief Nurse Executive, Atrium Health Medical Group. In these system-level roles, she is responsible for strategic and operational leadership for the Hospital at Home program, which was accelerated through the COVID-19 pandemic. In her CNE role, Colleen oversees non-provider clinical practice and role optimization in ambulatory care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mar 24, 2022 • 32min
Reflecting on the Future of Pharmacy with David Chen
David Chen is the American Society of Health-System Pharmacists’ Assistant Vice President for Pharmacy Leadership and Planning. American Society of Health-System Pharmacists (ASHP) represents more than 60,000 members include pharmacists, student pharmacists, and pharmacy technicians. Mr. Chen’s role with ASHP includes coordinating efforts of ASHP members in publications, advocacy, education on pharmacy leadership, continuity of care, manager development, reimbursement rules & regulations, specialty pharmacy, and multi-hospital health systems.He has been with ASHP starting September 2004, and previously served the role as Director of Pharmacy at Shady Grove Adventist Hospital in Rockville, Maryland including the Kessler/Adventist Rehabilitation Hospital. Prior experience includes Director of Pharmacy roles in Texas and Florida, regional leadership positions with Owen Healthcare (now part of Cardinal Health), and central operations supervisor for the University of Maryland Medical Center Pharmacy. Mr. Chen earned his Bachelor of Science in pharmacy degree from the University Of Maryland School Of Pharmacy and his MBA from the Loyola University of Maryland.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mar 17, 2022 • 35min
Making the Case for the Physician and TWI Job Instruction (JI) with Dr. Flaspohler & Dr. Bernheisel.
Lou Flaspohler, MD is a practicing rheumatologist in Cincinnati, OH. Dr. Flaspohler is also the Division Head of Rheumatology at The Christ Hospital, Cincinnati, Ohio. Chris Bernheisel, MD is a Family Physician in Cincinnati. Dr. Bernheisel is also Interim Chair, Department of Family and Community Medicine at the University of Cincinnati and the Fred Lazarus Jr, Professor of Family Medicine, Department of Family and Community Medicine, College of Medicine. Dr. Flaspohler & Dr. Bernheisel are both students of Lean, TWI, Servant Leadership, Servant Lead Purpose Driven Organizations, and Healthiest Organizational Operating Systems.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mar 10, 2022 • 25min
Exercise can be Medicine with Lia Lansky
Lia Lansky is the System Director of Wellbeing for Baptist Memorial Healthcare Corporation. She has been in the wellness industry for over 20 years and has two Master’s degree in Exercise Physiology and Healthcare Administration. Lia is American College of Sports Medicine® (ACSM) Exercise Physiologist and Exercise is Medicine® certified. Lia’s love of fitness and wellbeing started in the swimming pool and culminated where she was the Captain of the University of Massachusetts swim team specializing in the 200 Butterfly. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mar 3, 2022 • 32min
Health Care and the Anthropologist with Dr. Mary Alice Scott & Dr. Iveris Martinez
Mary Alice Scott is a medical anthropologist and faculty member at New Mexico State University and the Southern New Mexico Family Medicine Residency Program. Her research focuses on cultures of medicine and medical education, health disparities in the U.S.-Mexico border region, and social medicine training in primary care.Iveris Martinez (Iveirs.Martinez@csulb.edu) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropology and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she has been working in the fields of public health, medicine, and aging since 1997. Between 2007 and 2018, she developed and taught courses on cultural competency, social determinants of health, and interprofessional teamwork for Wertheim College of Medicine at Florida International University. She is co-editor of Anthropology in Medical Education: Sustaining Engagement and Impact (Springer, 2021). https://www.springer.com/us/book/9783030622763 Dr. Martinez has received funding from the National Institutes of Health, the Macarthur Foundation, and others for her research on social and cultural factors influencing health, with an emphasis in aging, Latinos, and minority populations. Her current interests include interprofessional workforce development for meeting the needs of an increasingly diverse aging population.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Feb 24, 2022 • 1h 12min
Humble Inquiry & the Physician
This is a video series with Dr. Edgar H. Schein and PeterA. Schein on the new second edition of Humble Inquiry. Ed Schein is ProfessorEmeritus of the Massachusetts Institute of Technology (MIT) Sloan School ofManagement. He was educated at the University of Chicago, Stanford University,and Harvard University, where he received his Ph.D. in Social Psychology. Heworked at the Walter Reed Institute of Research for four years and then joinedMIT, where he taught until 2005. He has published extensively-- OrganizationalPsychology, 3d Ed. (1980), Process Consultation Revisited (1999), careerdynamics (Career Anchors, 4th ed. With John Van Maanen, 2013), OrganizationalCulture and Leadership, 4th Ed. (2010), The Corporate Culture Survival Guide,2d Ed., (2009), a cultural analysis of Singapore's economic miracle (StrategicPragmatism, 1996), and Digital Equipment Corp.'s rise and fall (DEC is Dead;Long Live DEC, 2003). Peter Schein is a strategy consultant in Silicon Valley.He provides help to start-ups and expansion-phase technology companies. Peter’sexpertise draws on over twenty years of industry experience in marketing andcorporate development at technology pioneers. In his early career he developednew products and services at Pacific Bell and Apple Computer, Inc. (includingeWorld and Newton). He led product marketing efforts at Silicon Graphics Inc.,Concentric Network Corporation (XO Communications), and Packeteer (BlueCoat).He developed a deep experience base and passion for internet infrastructure asthe Web era dawned in the mid-1990s. Thereafter, Peter spent eleven years incorporate development and product strategy at Sun Microsystems. At Sun, Peterled numerous minority equity investments in mission-critical technologyecosystems. He drove acquisitions of technology innovators that developed intomulti-million dollar product lines at Sun. Through these experiences developingnew strategies organically and merging smaller entities into a large company,Peter developed a keen focus on the underlying organizational culturechallenges that growth engenders in innovation-driven enterprises. Peter waseducated at Stanford University (BA Social Anthropology, Honors and Distinction)and Northwestern University (Kellogg MBA, Marketing and Information Management,Top Student in Information Management), and the USC Marshall School of BusinessCenter For Effective Organizations (HCEO Certificate, 2017).Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Feb 17, 2022 • 31min
Bryan Crowell – Own The GAP
Bryan is an experienced executive leader driving business results through people. Bryan is experienced in diverse industries; automotive, machining, health care, etc. Bryan is also the co-author of Shingo Prize winning book Own the Gap (Building a team-based Kaizen Culture).Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Feb 10, 2022 • 30min
Perry Marshall on the POWER of the Pareto Principle
Perry Marshall is one of the most expensive business strategists in the world. He is endorsed in FORBES and INC Magazine and has authored eight books. At London’s Royal Society he announced the world’s largest science research challenge, the $10 million Evolution 2.0 Prize. His reinvention of the Pareto Principle is published in Harvard Business Review, and his Google book laid the foundations for the $100 billion Pay Per Click industry. He has a degree in Engineering and lives with his family in Chicago.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Feb 3, 2022 • 29min
Chris Butterworth speaks about his book Why Bother?: Why and How to Assess Your Continuous-Improvement Culture
Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.