Connecting the Dots

John A. Dues is an accomplished education systems leader and improvement science scholar-practitioner with more than two decades of experience in the sector. He is the Chief Learning Officer of the United Schools Network (USN) where he directs the network’s Continual Improvement Fellowship and serves as an improvement advisor. In this role, he provides education, coaching, and mentoring on continual improvement methods, data collection and analysis methods, and project management and change management techniques with the purpose of enabling teams across the organization to become experts at guiding their own improvement. He draws heavily on the work of W. Edwards Deming and his System of Profound Knowledge (SoPK) to equip him with the theory and statistical tools by which to perform this role. Previously, he served as a school director and dean of academics at USN as well as in school leadership and teaching positions in Atlanta, Denver, and Cleveland. Under John’s leadership, USN schools have regularly been among the state and nation’s highest performing urban schools. In 2013, John was recognized as the Ohio School Leader of the Year by the Ohio Alliance for Public Charter Schools. Over the course of his career, John has served on the start-up teams of seven school and nonprofit organizations. He has been engaged as a consultant to a variety of education organizations including public charter, private, and traditional public schools and is a regular presenter at conferences and workshops. His internal and external improvement work is focused on developing organizational capability and long-term constancy of purpose through the application of Deming’s methods, principles, and theories. John graduated with Honors from Miami (OH) University, holds a Master of Education degree from the University of Cincinnati, and is an alumnus of Teach For America. He is currently continuing his education through the Improvement Advisor program at the Institute for Healthcare Improvement in Boston, Massachusetts.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

 Mike Wroblewski, President of Dantotsu Consulting and Shingo Award winning co-author of “Creating a Kaizen Culture”, has over 30 years of manufacturing management experience, strong technical skills and a passion for teaching Kaizen, Lean Manufacturing and Six Sigma.  During his career, Mike has held various management and leadership positions including Industrial Engineer, Manufacturing Engineer, Manufacturing Manager, Manager of Quality and Continuous Improvement, Director of Operations and Lean Sensei. Mike’s journey into Lean manufacturing began in the 1985 while working for the Hill-Rom Company. Under the watchful eye of Shigeo Shingo, Mike successfully improved a die changeover from 45 minutes to less then 5 minutes. Mike learned first hand from the master, Shigeo Shingo, the techniques of the SMED system along with the early teachings of eliminating waste from manufacturing operations. Mike has a MS in Manufacturing Management from the GMI Engineering & Management Institute, a BS in Production and Operations Management from Miami University and a Six Sigma Black Belt certification.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Cheryl M Jekiel is the CEO of the Lean Leadership Center (LLC) which helps innovative companies optimize the talents their teams contribute to the organization and the quality of their lives. The LLC partners with companies to drive results by building the coaching skills of their leaders, redesigning human resources systems and improving the culture of their organization. Ms. Jekiel has held a number of senior leadership roles, including serving as Vice President of Human Resources at Flying Food Group, LLC and Chief Operating Officer at Parco Foods, LLC. She developed an expertise in Lean manufacturing with a particular focus on culture and a coaching style of leadership. As the author of “Lean Human Resources: Redesigning HR Practices for a Culture of Continuous Improvement”, Ms. Jekiel brings a tremendous passion for continuous improvement and is committed to building HR for Lean Enterprises as a recognized field of work. She lives in a suburb of Chicago with her husband, Ted, and their dogs, Sid and Ginger.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Jane has over 30 years’ experience within people focused roles in professional and financial services. She is a master credited coach with the ICF and global faculty member with Time to Think. Additionally Jane is an Ambassador for Truly Human Leadership. Her work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Bette Gardner created the Friday Night at the ER simulation game, one of several innovative developments that has marked her 25-year career in leadership development, business planning and management consulting.Bette designed Friday Night at the ER based on her interest in creating innovative tools that employ principles of systems thinking to manage within complex systems. She initially developed the game following a consulting engagement that led to breakthrough performance at an urban hospital and trauma center. She assists customers to successfully use the product with training and support services in all industries.Bette has also developed computer-based tools for learning and decision support, including ‘management flight simulators’ for private clients and for the public. She collaborated with Peter Senge and Arthur Andersen to create The Fifth Discipline-Interactive, and with High Performance Systems (now isee systems) to create simulations for population health management and for healthy communities development.Bette’s career includes 15 years in senior management positions with a hospital, a health care ventures company and a medical association. Formerly, she was a principal of the healthcare management consulting firm, HealthWorks.Bette’s volunteer work includes providing humanitarian flights as a pilot for Angel Flight West, and supporting environmental causes as a pilot for LightHawk. She and her husband raised three amazing sons in Northern California and now live in Portland, OR.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Omar Lateef became president and CEO of Rush University Medical Center in May 2019. Under his leadership, the Medical Center received national attention for its effective management of the COVID-19 pandemic, which included building a forward triage, deploying early testing, acceptance of critically ill patient transfers, and being one of the first health systems to offer antibody testing. In recognition of Lateef’s role in Rush’s response to the crisis, Modern Healthcare named Lateef one of 50 most influential clinical executives.Lateef is a nationally recognized leader in the measurement of health care quality. He has worked with physicians and analysts at Rush and from academic medical centers across the nation to evaluate the driving factors and methodology of quality rankings by the Centers for Medicare and Medicaid Services (CMS), U.S. News and World Report and others.In January 2020, Lateef was invited by the secretary of the U.S. Department of Health and Human Services (HHS) to serve on the National Advisory Council for Healthcare Research and Quality of the Agency for Healthcare Research and Quality. Lateef and his colleagues have evaluated and recommended changes to the rating systems to confirm that they are accurate and a fair reflection of quality. His work to ensure that key national measures are transparent, measure what they are intended to measure and have no unintended consequences has greatly affected how health care quality is reported across the country.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Professor Peter Hines, is the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School. LERC grew to be the largest academic research in lean globally.  He has undertaken extensive research into Lean and written or co-written twelve books including Shingo Prize winning books “Staying Lean” “Creating a Lean & Green Business System”. His most recent book “The Essence of Excellence” was published in January 2019 and won a Shingo Publication Award.  Peter now runs the Enterprise Excellent Network providing European based forms with on-site benchmarking, learning and networking opportunities. He also continues his academic links and is a Visiting Professor at Waterford Institute of Technology, Master Trainer with The Shingo Institute at Utah State University.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Gena Futral is the Executive Principal, Reliability and Management Systems at Vizient. She leads their HRO, regulatory compliance and PSO offerings. She is a nurse by background, critical care and CV service line administration.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Stephanie Murphy is a Board Certified Internist who works as a Hospitalist. She has been Medical Director of Atrium Health Transition Services since 2015. In 2020, she became the Medical Director of Atrium Health Hospital at Home. She also serves as one of the Co-Medical Directors of Atrium Health Mobile Integrated Health. Colleen Hole serves in a dual role at Atrium Health (formerly Carolinas HealthCare System) as Vice President, Atrium Health Hospital at Home Administrator and Chief Nurse Executive, Atrium Health Medical Group. In these system-level roles, she is responsible for strategic and operational leadership for the Hospital at Home program, which was accelerated through the COVID-19 pandemic. In her CNE role, Colleen oversees non-provider clinical practice and role optimization in ambulatory care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

David Chen is the American Society of Health-System Pharmacists’ Assistant Vice President for Pharmacy Leadership and Planning. American Society of Health-System Pharmacists (ASHP) represents more than 60,000 members include pharmacists, student pharmacists, and pharmacy technicians. Mr. Chen’s role with ASHP includes coordinating efforts of ASHP members in publications, advocacy, education on pharmacy leadership, continuity of care, manager development, reimbursement rules & regulations, specialty pharmacy, and multi-hospital health systems.He has been with ASHP starting September 2004, and previously served the role as Director of Pharmacy at Shady Grove Adventist Hospital in Rockville, Maryland including the Kessler/Adventist Rehabilitation Hospital. Prior experience includes Director of Pharmacy roles in Texas and Florida, regional leadership positions with Owen Healthcare (now part of Cardinal Health), and central operations supervisor for the University of Maryland Medical Center Pharmacy. Mr. Chen earned his Bachelor of Science in pharmacy degree from the University Of Maryland School Of Pharmacy and his MBA from the Loyola University of Maryland.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.