Connecting the Dots

 Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can’t remember when I have seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation’s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applicationsLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tom Lawry serves as National Director of AI for Health & Life Sciences at Microsoft and previously served as Director of Worldwide Health. Tom works with providers, payors and life science organizations in planning & implementing innovative solutions that improve the quality and efficiency of health services delivered around the globe. Tom focuses on strategies for digital transformation applied to performance optimization including Artificial Intelligence (AI), Machine Learning (ML) and Cognitive Services. He previously served as Director of Organizational Performance for Microsoft’s health incubator (Health Solutions Group).Prior to Microsoft Tom served as a Senior Director at GE Healthcare with global responsibilities for revenue cycle analytics and operational performance solutions.Lawry was founder and CEO of Verus, a healthcare software company named as one of the Top 100 Fastest Growing Washington Companies for three consecutive years and to the Deloitte Fast 500 Technologies list. For twelve years Lawry served in various executive management roles in hospitals and integrated delivery networks. He has published numerousarticles on using technology to innovate healthcare. His last book, Artificial Intelligence in Healthcare: A Leader’s Guide to Winning in the New Age of Intelligent Health Systems, was a HIMSS 2020 Bestseller. His new book is Hacking Healthcare – How AI and the Intelligence Revolution will Reboot an Ailing System (Coming in July 2022 from Taylor & Francis Publishing).Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Brian “Ponch” Rivera is theco-creator of The Flow System™, founder and CEO of AGLX Consulting, co-founder,and co-owner of AGLX Holdings, and a founding member of The Flow Consortium. He is an Amazon International Best-Sellingauthor, TEDx Speaker, and Agile conference speaker. He is the co-creator ofHigh-Performance Teaming and the creator of ZONEFIVE—a behavioral marker systemthat objectively measures team effectiveness.  “Ponch,” his callsign from navalaviation, served on active duty for 16 years before transferring to the NavyReserve and now wears the rank of Captain (O-6) as a part-time member of theDefense Innovation Unit (DIU).  As an entrepreneur, “Ponch” leveragesthe leadership, teamwork, and complexity thinking lessons he learned throughouthis diverse military career to help individuals and organizations create theagility, resilience, and safety they need to survive and thrive in thisturbulent world.  As an external consultant, he iscurrently supporting Chevron in teaming, agile, strategy, safety, lean, andleadership initiatives. His previous internal capability building experienceincludes support to Toyota, Pfizer, Church and Dwight, Humana, and severalfinancial services organizations.  He is an avid options trader and iscurrently involved in an upcoming mental health documentary that features hiswork on flow and human performance. “Ponch” lives in Virginia Beach,Virginia with his wife, Allison and two daughters, Carmen and Camille. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Iveris Martinez (Iveirs.Martinez@csulb.edu) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropol­ogy and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she has been working in the fields of public health, medicine, and aging since 1997. Between 2007 and 2018, she developed and taught courses on cultural competency, social determinants of health, and interprofessional teamwork for Wertheim College of Medicine at Florida International University. She is co-editor of Anthropology in Medical Education: Sustaining Engagement and Impact (Springer, 2021). https://www.springer.com/us/book/9783030622763 Dr. Martinez has received funding from the National Institutes of Health, the Macarthur Foundation, and others for her research on social and cultural factors influencing health, with an emphasis in aging, Latinos, and minority populations. Her current interests include interprofessional workforce development for meeting the needs of an increasingly diverse aging population.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Theresa Brown, RN, author of the New York Times bestseller The Shift, has been a contributor to the New York Times. Her writing appears on CNN.com and in the American Journal of Nursing, the Journal of the American Medical Association, and the Pittsburgh Post-Gazette. She has been a guest on MSNBC Live and NPR’s Fresh Air. Her first book was Critical Care, and during what she calls her past life, she received a PhD in English from the University of Chicago. She lectures nationally and internationally on issues related to nursing, health care, and end of life.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can t remember when I ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all of these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications. Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for BestPractices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities; Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of ChicagoLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Leslie Jurecko, MD, MBA, is Chief Safety and Quality Officer of Cleveland Clinic Health System, and a pediatric hospitalist with Cleveland Clinic Children’s. As Chief Safety and Quality Officer, Dr. Jurecko is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality and Safety strategy and driving high reliability across the enterprise.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Kyle has enjoyed over a decade of managing projects, solving problems, improving processes, and developing people in distribution, manufacturing, pharma, healthcare and banking. Kyle believes that continuously evolving our processes to flow products and services, we can accomplish extraordinary results that help us thrive in all aspects of life.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Bob Nelson is considered the leading advocate for employee recognition and engagement worldwide. He has sold over 5 million books on those topics, including 1501 Ways to Reward Employees, The 1001 Rewards & Recognition Fieldbook, 1001 Ways to Energize Employees, The Management Bible, 1001 Ways to Engage Employees, and his latest book: Work Made Fun Gets Done!: Easy Ways to Boost Energy, Morale, and Results. Dr. Bob has been featured extensively in the national and international media including The New York Times, The Wall Street Journal, CNN, CBS 60 Minutes, MSNBC, ABC, PBS and NPR about how best to motivate today’s employees. He has presented on six continents and worked with 80 percent of the Fortune 500 companies. Mario Tamayo has 30+ years of experience in maximizing human performance and organization development, and has been an advocate of promoting company cultures of enjoyable employment and recognition—demonstrating that “work made fun does, in fact, get done.”Mario is a principal with Tamayo Group Inc. (www.tamayogroup.com), a Cardiff-by-the-Sea, California–based leadership consulting firm. He coaches, writes extensively, and speaks and leads workshops on management development, presentations skills, and personal and professional empowerment.He has been responsible for several successful performance and product improvement initiatives for organizations, including Amylin Pharmaceuticals, The Anthony Robbins Companies, Broadcom, The Ken Blanchard Companies, Life Technologies, L’Oreal, Mitchell, Nelson Motivation, Petco, ProSciento, and Viasat.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Andy Switky is an engineer, designer, and founder of Code Name Collective, a consultancy focused on the design and building of complex systems. His current work is primarily in healthcare and the social determinants of health, mostly for poor and vulnerable populations.  Andy has been at the forefront of innovation in Silicon Valley since the early 1990s, first as a mechanical and manufacturing engineer, then as a designer and Associate Partner at IDEO, where he practiced, taught, and coached Design Thinking to clients of all sizes in a wide variety of industries for more than 16 years. At IDEO he led IDEO’s manufacturing group for more than ten years, was the founder and Managing Director of IDEO Shanghai, and was the Managing Director for IDEO Health.  Besides his Design Thinking and human centered design work, Andy stays close to the realities of building products, services, and organizations as a lecturer in materials and manufacturing systems in the School of Engineering at Stanford University and at the Hasso Plattner Institute of Design (the d.school) at Stanford. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.