Multifamily Collective Podcast

You won’t find this KPI on any spreadsheet—but it might be the one thing that transforms your entire property management business.In today’s episode of the Multifamily Collective, I’m pulling back the curtain on something crucial. Something that doesn’t show up in your NOI calculations, your occupancy charts, or your lead conversion reports.We’re talking about the human side of multifamily.When you reduce property management to pure transactions, you lose what really matters—connection. But what happens when you shift from extraction to contribution?Imagine two identical properties. Same amenities. Same rent rolls. Same zip code. The only difference? One is driven by transactional leadership. The other is driven by love, by care, and by purpose.Which one wins? Easy answer.In this video, you’ll hear:Why NOI is just a trailing indicatorHow emotional leadership builds gravity for residents and team membersThe three real metrics every property leader should trackWhat it means to lead a mission—not a spreadsheetYour NOI? It'll take care of itself when you start measuring lives touched, trust earned, and community built.Like this message? Hit that Like button. Subscribe to the channel. And share it with someone who leads with heart.

You ever feel like the multifamily space is moving so fast, it's hard to know where to place your next bet? Same. That’s why I sat down with the one and only Dom Beveridge, mastermind behind the 20 for 20 report, for an inside look at what’s really going on in the world of Multifamily, PropTech, and leadership.In this power-packed episode, Dom and I roll through:Why 2025 is shaping up more optimistic than you think—and what’s behind that cautious confidence.The PropTech consolidation wave: more companies, fewer winners, and why M&A season is here.A surprising surge in renewals—despite record new supply.The fraud tech arms race: 12 vendors, one leader? (Spoiler: it’s probably Snappt).A deep disconnect in the customer journey and why most operators don’t even know what theirs looks like anymore.The shifting tide of revenue management and why comp-based pricing might be losing its grip.AI vs. Automation—real-world use cases that go beyond the buzzwords.What centralization actually looks like in practice, and how operators are rethinking on-site roles.Why every tech decision is a trade-off between simplicity and functionality—and how that’s shaping the future of multifamily.This is the kind of episode you’ll want to bookmark and share with your whole team. If you care about tech, leadership, and staying competitive in multifamily, this one's for you.👊 Like what you hear? Smash that like button, subscribe to the channel, and turn on notifications so you never miss an episode.🔗 Download the 20 for 20 Report: https://www.20for20.com—For more engaging content, explore our offerings at thehttps://www.multifamilycollective.com and the https://www.multifamilymedianetwork.comJoin us to stay informed and inspired in the multifamily industry!**This episode is brought to you by ElevateOS—the only all-in-one community operating system.ElevateOS is transforming property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living. Check out their website https://www.elevatedliving.com/ or visit ElevateOS.com/MMN for a free demo and see how you can level up your operations, effortlessly.**

Let me hit you with a truth bomb: You're getting paid every single day—but not always in dollars.In this episode, I challenge the traditional view of compensation in the multifamily industry. We’ve all been wired to think payday is Friday and ROI is about cash—but what if the real dividends are silent, hidden in every rep, every customer interaction, every challenge solved?Here’s what we unpack:Why leaders miss the true return on daily workHow to reframe value creation through skill, character, and consistencyThe three steps you can use to identify, coach, and embed non-cash ROI into your cultureAnd why long-game thinking is your superpower in building high-impact teamsThis isn’t fluff. It’s a mindset shift that will change how you show up and how you lead. Because when you treat every action as an investment in your future self, the bank account eventually catches up.💥 Ready to flip the script on how you measure your worth at work?Tap in. Then go make a deposit in your character account.👍 Like, subscribe, and share with a fellow multifamily leader who needs this message today.—For more engaging content, explore our offerings at thehttps://www.multifamilycollective.com and the https://www.multifamilymedianetwork.comJoin us to stay informed and inspired in the multifamily industry!

Is cutting someone off a sign of passion—or is it just plain rude?In this episode of Multifamily Collective, we’re tackling a subtle but critical leadership habit: listening. When someone is interrupted mid-thought, it’s not just frustrating—it can derail creativity, shut down collaboration, and trigger disengagement.Great ideas need space to develop. If a team member gets cut off before fully expressing an idea, the entire conversation loses the opportunity to evolve into something better. Worse yet, repeated interruptions can cause quieter voices to withdraw entirely.Leadership Challenge:✔️ Pause. Let people finish.✔️ If someone is cut off, step in and invite them to complete their thought.✔️ Set a culture where every voice is respected.Your next great innovation might be one unspoken idea away.How do you handle interruptions in your meetings? Drop your thoughts below!👉 Like, subscribe, and keep the conversation going!

Are you unknowingly holding your multifamily business back?In this episode of the Multifamily Collective, we unpack the unforeseen cost of a fixed mindset and why it’s one of the biggest threats to your leadership and organization.Inspired by Carol Dweck’s groundbreaking work on fixed vs. growth mindsets, we explore how routines and ruts can lead to stagnation, while an open, curious approach fuels innovation, engagement, and success.✅ Why leaders often double down on outdated methods✅ How a “beginner’s mind” unlocks fresh opportunities✅ The power of collaborative thinking to drive better outcomes✅ Actionable steps to audit your mindset and embrace changeIf you want to build a resilient, thriving organization, it starts with YOU. Be the leader who goes first.💡 What’s one way you challenge your own thinking as a leader? Drop a comment below!🔔 Don’t forget to like, subscribe, and hit the bell so you never miss an episode!

Motivation doesn’t die in one big moment.It dies in a thousand little frustrations.👉 Endless meetings👉 Slow approvals👉 Clunky systems👉 Roadblocks everywhereYour team isn’t disengaged because they don’t care. They’re drained from fighting through obstacles just to do their job.And what do most leaders do? Throw in some perks. A coffee bar. A ping pong table. A morale-boosting email.But motivation isn’t fueled by gimmicks. It’s fueled by progress.The Fix? De-Hassle Your Team.🔹 Clear the runway so workflows can flow🔹 Remove inefficiencies that waste time and energy🔹 Ask your team: What’s the biggest obstacle in your way today? Then fix itThe best leaders don’t just manage work. They eliminate friction so great work can happen.The result? A culture where people thrive—and a business that wins.💡 Drop a comment: What’s the #1 hassle you need to eliminate in your workplace?🔔 Like, subscribe, and hit the bell for more leadership insights!

Is AI really "enhancing" jobs, or is it a workforce disruptor in disguise?In this episode of Multifamily Collective, I challenge the popular hot take that AI isn’t replacing jobs—it’s just making them better. While that might hold true in the short term, the long game tells a different story. As AI and automation eliminate rote, routine tasks, the need for certain roles will inevitably shrink.The real conversation should be about how we prepare for this shift. Upskilling, reskilling, and guiding talent into meaningful opportunities—inside or outside an organization—is far better than fabricating unnecessary work.With AI evolving at an unprecedented pace, multifamily leaders must stop pretending this won’t impact headcount. The future belongs to those who adapt.What’s your take? Drop a comment below!👉 Like, subscribe, and join the conversation.

Want to know exactly where you’ll be in five years?Look at your calendar.Not your dreams. Not your goals. Not your vision board.Your appointments.Most people think they’re stuck because of bad luck, bad breaks, or bad timing. But the real problem? They don’t control their time.👉 Every pointless meeting.👉 Every wasted hour on social media.👉 Every “I’ll get to it later.”It all adds up.Success isn’t about being busy—it’s about being effective. A full calendar doesn’t mean a full life. It’s time to stop managing time and start owning it.The Challenge:🔹 Audit your calendar. Cut 30% of the meetings that don’t matter.🔹 Prioritize deep work. Block distractions. Execute on high-value projects.🔹 Design your schedule. Build momentum with small wins that lead to massive results.The best leaders don’t let their calendars control them. They design their time, and in doing so, they design their future.Are you ready to take back control?🚀 Drop a comment below: What’s one thing you’re cutting from your schedule this week?🔔 Like, subscribe, and turn on notifications for more leadership insights!

Motivation doesn’t die in one big moment.It dies in a thousand little frustrations.👉 Endless meetings👉 Slow approvals👉 Clunky systems👉 Roadblocks everywhereYour team isn’t disengaged because they don’t care. They’re drained from fighting through obstacles just to do their job.And what do most leaders do? Throw in some perks. A coffee bar. A ping pong table. A morale-boosting email.But motivation isn’t fueled by gimmicks. It’s fueled by progress.The Fix? De-Hassle Your Team.🔹 Clear the runway so workflows can flow🔹 Remove inefficiencies that waste time and energy🔹 Ask your team: What’s the biggest obstacle in your way today? Then fix itThe best leaders don’t just manage work. They eliminate friction so great work can happen.The result? A culture where people thrive—and a business that wins.💡 Drop a comment: What’s the #1 hassle you need to eliminate in your workplace?🔔 Like, subscribe, and hit the bell for more leadership insights!

Mobile Digital Licenses (MDLs) are reshaping digital identity, and it won’t be long before they transform the multifamily industry. In this episode of the Multifamily Collective, Mike Brewer explores how MDLs could streamline self-touring, resident access, and fraud prevention—creating a frictionless experience for both prospects and operators.🔑 How MDLs Could Impact Multifamily:✅ Self-Guided Tours: Skip the selfie-verification step—your MDL is pre-approved✅ Resident Access: Forget key fobs—MDLs could unlock gates, apartments, and amenities✅ Application & Fraud Prevention: State-verified IDs could reduce fraudulent leasing activity✅ Industry Adoption: Amazon and TSA are pushing MDLs—multifamily will need to followAs consumer behaviors shift, residents will expect seamless digital solutions. Are you ready?📢 Drop a comment if your properties are testing MDLs or if you see potential in this technology.🔔 Like & subscribe for more insights on the future of PropTech and multifamily innovation.