Deployed: The AI Product Podcast
Freeplay
Deployed is the podcast for people building AI products.With all the hype about AI over the past two years, it’s often been hard to discern what’s actually working. We started Deployed to share the real-world stories of the leaders, engineers, product & design teams, and data teams who are building and running great generative AI products for their customers. In each episode we’ll dig into the journey to create these products, the impact they’re making for customers and the bottom line, and what it takes to make generative AI products successful. Our hope is to add a bit of signal in all the noise, and help you stay ahead of the curve when it comes to strategies and tactics that actually work in production.We’d love to hear from you, please reach out to us at team@freeplay.ai.You can also learn more about what we’re building at Freeplay here: freeplay.ai
Episodes
Mentioned books
14 snips
Jan 6, 2025 • 52min
How Help Scout Moved From Traditional SaaS To An AI-Native Product Company: A Conversation with Nick Francis & Luis Morales of Help Scout
Nick Francis, CEO of Help Scout, and Luis Morales, VP of Engineering, dive into their journey transforming a 13-year-old customer support platform into an AI-first company. They discuss their shift from skepticism to embracing AI for enhancing customer experiences. The duo shares insights on experimenting with AI features, evolving business models, and the challenges of prompt engineering. They emphasize the importance of an experimentation-driven culture and the new role of AI product quality experts, offering valuable advice for companies navigating AI integration.
30 snips
Dec 10, 2024 • 53min
Insights from Building AI Systems At Google Scale: In Conversation With Kyle Nesbit
Kyle Nesbit, a longtime Googler with 17 years of experience in AI and distributed systems, shares invaluable insights about building AI at scale. He discusses the challenges of transitioning traditional engineering teams to embrace LLM development and underscores the importance of starting with solid evaluation metrics. Kyle reveals strategies for iterative improvement, tackling data discovery issues, and balancing product quality during scaling. He also provides a peek into the real story behind AI demos and the complexities of integration within organizations.
Nov 25, 2024 • 48min
Creating an AI-Powered News App with Particle Co-Founder Sara Beykpour
Sara Beykpour, Co-founder and CEO of Particle, discusses how her news app uses AI to revolutionize news consumption. She highlights the challenges of summarization and the importance of maintaining quality and trust in AI-generated content. Sara shares insights on prompt engineering and integrating user feedback into product development. The conversation also touches on evolving attitudes towards AI in journalism and how tech firms can collaborate with publishers to enhance reliability in news. A must-listen for anyone curious about AI's role in media!
Nov 15, 2024 • 53min
Building Enterprise-Grade AI at Scale: Inside Workday's Journey with Generative AI
Eliza Cabrera, Principal Product Manager at Workday, and Beau Lyddon, Principal Engineer, share their insights on implementing generative AI at scale. They discuss the journey of integrating AI into enterprise products, emphasizing user adoption and effective collaboration. Key topics include selecting initial use cases, prompt engineering, and maintaining data privacy. Eliza and Beau highlight the balance between innovation and reliability, offering practical lessons for teams navigating the complexities of AI in a corporate environment.
10 snips
Sep 24, 2024 • 49min
Build the Right Product Faster With The Help of AI: Lessons Learned from Maze Co-Founders Jo Widawski & Thomas Mary
Join Jo Widawski and Thomas Mary, co-founders of the user research platform Maze, as they dive into the integration of AI in product development. They discuss the importance of prioritizing user value over rushed features and how AI democratizes research, making it accessible to all team members. Explore innovations in survey technology that enhance insights and the art of crafting unbiased questions. They also reflect on navigating the challenges of integrating AI while maintaining user trust and focusing on iterative testing to solve customer problems.
4 snips
Sep 17, 2024 • 38min
Building High-Performance AI Engineering Teams with Mike Conover, Co-founder & CEO of Brightwave
Mike Conover, co-founder and CEO of Brightwave, dives into the challenges and capabilities of AI in financial research. He discusses limitations of large language models (LLMs) and the importance of effective information retrieval. Mike shares insights on building strong AI engineering teams and the significance of practical collaboration between analysts and engineers. He emphasizes the need for customized AI solutions to enhance product outcomes, illustrating how Brightwave revolutionizes market analysis.
51 snips
Sep 12, 2024 • 40min
Getting AI Accounting To Really Work In Production: A conversation with Digits co-founder & CEO, Jeff Seibert
Jeff Seibert, co-founder and CEO of Digits, dives into the transformative role of AI in finance. He discusses how choosing the right AI model is crucial for tackling real-world challenges, such as invoice processing and transaction categorization. Seibert highlights the synergy between AI and human expertise, revealing how customer feedback enhances machine learning. The conversation touches on the hurdles of implementing autonomous agents and the importance of refining AI tools to meet customer needs, while maintaining a focus on delivering tangible value.
