Deployed: The AI Product Podcast

Building Enterprise-Grade AI at Scale: Inside Workday's Journey with Generative AI

Nov 15, 2024
Eliza Cabrera, Principal Product Manager at Workday, and Beau Lyddon, Principal Engineer, share their insights on implementing generative AI at scale. They discuss the journey of integrating AI into enterprise products, emphasizing user adoption and effective collaboration. Key topics include selecting initial use cases, prompt engineering, and maintaining data privacy. Eliza and Beau highlight the balance between innovation and reliability, offering practical lessons for teams navigating the complexities of AI in a corporate environment.
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ANECDOTE

Rejuvenated by AI

  • Beau Lyddon was initially burnt out with tech and found it boring.
  • Generative AI rejuvenated his interest and led him to explore its integration into Workday's products.
INSIGHT

Scaling Generative AI

  • Workday faces the challenge of scaling generative AI across its product portfolio.
  • They aim to make it easier for their large enterprise to learn and use this technology effectively.
ANECDOTE

One-Click Translations

  • Workday initially aimed for one-click translations of knowledge articles, but this proved unscalable.
  • They shifted to a more managed approach with generative AI as a component of a larger content management solution.
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