MSP Business School

Bill Stucklen is the Co-Founder and CEO of Stack Advisors, an MSP-focused agency and automation powerhouse. In this episode, Bill, Brian, Tim, and Robb talk about the importance of automation and why every MSP should automate as much of their workflow as possible in order to achieve scalability and growth.

We have another case study from our listeners to dissect: an MSP went through the entire sales process with a prospect. Right before the contract was signed, the new client got spooked by the very thorough and honest 90-day onboarding plan that they were presented with. What should the MSP do? How do they navigate the new client’s fears and rectify the situation so they start this new relationship on the right foot? Brian, Tim, and Robb weigh in and share their thoughts and experiences.

In this very special episode of MSP Business School, we welcome Miles Walker of Graphus.  Graphus is the industry leader and creator or the world's first anti-phishing defense platform for protecting companies from cybercriminal acting like your teams trusted contacts. 2:14 - Miles shares his unconventional career trajectory and how he found his way into the world of cybersecurity.  From a position on a Travel cooking show to a massive layoff in the travel industry, Miles talks of how he hooked up with the folks at Graphus. 6:18 - We discuss what Graphus does and how it can help your business, how they found themselves as part fo the Kaseya family.   13:10– Miles shares with us what the process that Graphus uses to identify bad mail from good mail and how it generates a trust score for all senders via an AI that looks at 20+ behaviors before classifying email. 19:22 – Miles shares a story of a typical phishing attack and how the problem can really cost a company.

You had a great sales meeting, delivered the proposal and set an upfront contract wit your prospect on next steps...then they go dark. What should you do?

In this very special episode of MSP Business School, we welcome back our first ever repeat guest: Abe Garver. The MSP Team Leader at FOCUS Investment Banking, Abe joins us for an update on the state of M&A in the MSP industry.

In this episode, hosts Brian Doyle, Tim McNeil, and Robb Rogers break down the benefits of knowledge-based sales, explaining how you can shift the conversation around security from one of fear, uncertainty, and doubt to one of risk tolerance and relationship building.

What do you do when you find yourself being strung along in the sales process? Do you know how to determine whether a prospect is simply dragging their feet or is actually lying to you about why they’re on the hunt for a proposal? In this episode, hosts Brian Doyle and Robb Rogers sit down for a fireside chat about how to know when it’s time to let go of a potential client and stop wasting your time chasing them down.

You hear it everywhere: “email is dead,” leaving many to believe that locking down their email accounts is an unnecessary expense. Enter Matt Scully, Senior Channel Development Manager at Mailprotector. In this episode, Matt shares his thoughts on email security, the state of the industry, and what he sees facing MSPs today.

Ali Imran of Boundless Digital – a company that helps MSPs automate the deployment, troubleshooting, and overall administration of their Cisco Meraki organizations – is an automation evangelist. In this episode of MSP Business School, Ali shares how Boundless works tirelessly to make Meraki a better fit for MSPs, helping them become more efficient and more profitable.

Chris Johnson is a leading cybersecurity specialist and consultant at Pinpoint Solutions. Having run an MSP himself, Chris knows the challenges surrounding security implementation and compliance when it comes to needs both within your organization and with your clients. In this episode, Chris shares how he helps MSPs on their cybersecurity journey through consultation, implementation, and even acting as your MSP’s cybersecurity specialist on sales calls.