

Hospitality Daily Podcast
Josiah Mackenzie
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Mentioned books

Apr 21, 2023 • 28min
What I've learned about hospitality as a travel writer - Rafael Peña, Travel Noire
Rafael Peña is a travel expert and contributing journalist for Travel Noire. In this episode, we talk about the best hospitality he's experienced, hotels vs short-term rentals, culture, storytelling and more.See Rafael's work:Meet the Two Black Hoteliers Changing the Hospitality IndustryNBA Star Reggie Bullock Purchases Private Island In BelizeFirst Look At The Four Seasons Private Residence In Los AngelesConnect with Rafael: LinkedInInstagramTwitterResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 20, 2023 • 20min
How we use robots at our hotel - Rob Dacey, Prospera Hospitality
Rob Dacey is a General Manager with Prospera Hospitality at the Hilton Garden Inn Pittsburgh Airport hotel. In this episode, he shares why he started using robotics and robots at his hotel, what they do, and what the results have been. If you haven't done so already, also listen to our other episode with Rob: Serving the community also helps us reach our business goalsResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 19, 2023 • 7min
The story behind "Where Passionate People Thrive" - Sloan Dean, Remington Hotels
Sloan Dean is the CEO of Remington Hotels. In this episode, he shares the story behind turning around the culture of the company and creating its "Where Passionate People Thrive" employer brand.For more, read Sloan's article: Culture Creates Room To Thrive At Remington HotelsResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 18, 2023 • 5min
What to look for in a career in hospitality - Veerle Donders, Zoku
Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares what she saw through the pandemic, the benefits of working in hospitality - and what you should look for in a career in this industry.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 18, 2023 • 9min
Worried about AI? Try a career in hospitality - Michael Hraba, Waterford Hotels & Inns
Michael Hraba is Partner at Waterford Hotels & Inns. In this episode, he talks about what's happening with AI now, how it is impacting career planning and the opportunities he sees. You can also read his article on this topic here on HotelOperations.comFollow Michael on Twitter here and read his blog here.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 14, 2023 • 9min
Finding motivation and meaning in your work - Steven Moore, Actabl
Steven Moore is the CEO of Actabl, a software company that supports 90,000+ hospitality providers. In this episode, Steven shares his thoughts on finding meaning at work and getting perspective on the impact we can make in hospitality.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 13, 2023 • 9min
The future of hospitality is more human - Veerle Donders, Zoku
Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares her experience coming through Covid lockdowns and what she learned about the future of hospitality.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 12, 2023 • 9min
Community is a verb - Veerle Donders, Zoku
Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares what she's learned about community building and how to design for interaction.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 11, 2023 • 6min
Business travel, "bleisure," and fighting loneliness - Veerle Donders, Zoku
Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares what she's observed about business travel - and the opportunity to provide hospitality to guests traveling on business.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 10, 2023 • 10min
Designing new employee experience (plus: a treasure hunt I set up) - Szilvia Olah
Szilvia Olah is the founder of The Strengths Company and a former Learning & Talent Development leader at Accor and Jumeirah Group. In this episode, she shares the importance of designing the experiences for your new employees, and how she did this at one hotel. Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands