Hospitality Daily Podcast

In this episode, I recap some of my top takeaways from listening to Sam Altman talk about AI, ChatGPT, and the future of technology at the Stripe Sessions event in San Francisco. For more on AI:Read my guide: AI for Hotels: A Guide to Artificial Intelligence for Hospitality LeadersWatch me and Chris Cano discuss the implications for hospitality providersResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Richard Valtr is founder of Mews, and in this episode, shares the big trend creating opportunities for our businesses - and our careers. Read Richard's blog postFollow Richard on LinkedInFollow Richard on TwitterResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today we're going hear from someone who oversees some of the most extraordinary experiences in hospitality today, Sara Osias. Sara is Head of Experiences at Auberge Resorts Collection, and in this episode, you're going to hear about everything from a creative spin on nightly turndown service to an arts-focused adventure to Marfa, Texas that includes a private jet and carefully curated culinary experiences.Experience is the key to standing out and making money in hospitality today. As we learned from Samantha Hardcastle in a prior episode, providing memorable experiences is not only vital for differentiating your brand and building loyalty, it's especially important today to make guests feel they're getting value for the money they're paying to stay at your properties and ensuring they return and tell others about you as well.In this episode, you're going to learn how Sara's background working at technology companies guides her selection of the experiences they offer, the cultural trends driving demand for experience today, the importance of engaging all five senses - and most importantly, the step-by-step process Sara uses to design and deliver extraordinary experiences at Auberge Resorts.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Sara Osias is Head of Experiences at Auberge Resorts Collection. In this episode, you'll learn how Sara draws inspiration from a diverse range of experiences along her own career journey - from camp counselor to teacher to an early member of Airbnb's hospitality team with Chip Conley - to lead experience design at Auberge Resorts today.I want you to hear her story because it will show you how each of our career journeys - no matter how unconventional they are - can lead us to providing exceptional hospitality today. Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss listening to (and amplifying) all stories - and why that matters.Listen to Naureen's podcast here: Inspiring Women in HospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss the gender imbalance in hospitality leadership, what Naureen is hearing from women in hospitality around the world, ways to address the imbalance, and how Naureen is doing this through Inspiring Women in Hospitality in its "Inspire Programme" - a peer-to-peer mentoring initiative. Listen to the podcast: Inspiring Women in HospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Would you like to build a culture so strong it attracts talented people, keeps them engaged in doing their best work, and provides a way to scale success across your organization?That's what James Ferguson is doing as the Director of Culture at Wurzak Hotel Group. In today's episode, you'll learn about his unique role, how his career as a general manager informs his work today, how he approaches training and development, his "culture committee" concept, and what it's done for their company.Learn more about James, his book, and his work at The Confetti Culture.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Veerle Donders is Concept & Brand Director at Zoku. In this episode, she shares why creativity matters more than ever today in hospitality - and how she helped bring it to life at Zoku.Listen to our past episodes with Veerle:Business travel, "bleisure," and fighting lonelinessCommunity is a verbThe future of hospitality is more humanWhat to look for in a career in hospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Our guest today is Michael Pace,  General Manager of the InterContinental Mark Hopkins in San Francisco. Michael is a very creative person and shared a ton of ways partnerships and collaborations can not only do good but create something fun and worth talking about when we spoke recently. In today’s episode, he shares the stories of two very different collaborations he did - one with Porsche and the other to restore the bee colonies. Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michael Pace is the General Manager of the InterContinental Mark Hopkins, and in this episode, shares the story of how he co-created the "EarthCare" initiative at Kimpton Hotels earlier in his career - which quickly became one of the leading environmental programs in the hospitality industry. Michael shares how they got started, what the program included, how they scaled it, and how to make the business case for sustainability. Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands